What is supplier relationship management?
Supplier relationship management (SRM) is a comprehensive approach to managing a company’s interactions with its suppliers.
SRM aims to create mutually beneficial relationships that go beyond traditional transactional interactions. At its core, it focuses on understanding the needs and capabilities of suppliers, aligning them with the company’s objectives, and fostering a collaborative environment. This involves regular communication, performance assessments, and joint problem-solving initiatives.
The ultimate goal of SRM is to build strong, long-lasting partnerships that drive innovation, improve quality, and reduce costs.
10 best SRM software in 2025
Selecting the right SRM software can significantly impact a company’s ability to manage supplier relationships effectively. Here are ten of the best SRM software solutions available today:
1. Infraspeak
Infraspeak is a cutting-edge SRM software designed to enhance supplier relationships through. It provides comprehensive tools for supplier management, including onboarding, performance tracking, and collaboration features.
Infraspeak combines SRM capabilities with advanced facilities management features, making it a powerful tool for businesses that rely heavily on operational efficiency and supplier collaboration:
- Full integration: Infraspeak integrates SRM with maintenance management, enabling businesses to manage suppliers and maintenance operations from a single, centralised platform, which reduces administrative overhead and enhances operational efficiency.
- Real-Time collaboration: The platform allows real-time communication and collaboration with suppliers. Businesses can share maintenance schedules, request quotes, and track supplier performance in real-time, ensuring timely responses and effective problem-solving.
- Enhanced performance monitoring: Infraspeak provides detailed analytics and performance metrics for suppliers. Businesses can track key performance indicators (KPIs), monitor compliance, and evaluate supplier reliability, leading to continuous improvement and better decision-making.
- Risk management: By integrating SRM with maintenance data, Infraspeak helps businesses identify and mitigate risks associated with supplier performance and maintenance activities. This proactive approach reduces the likelihood of disruptions and enhances supply chain resilience.
- Cost efficiency: Infraspeak automates various procurement tasks, reducing manual efforts and errors, leading to significant cost savings in procurement processes and maintenance operations. More on how we transform data into real actions here >>
What users love about Infraspeak
“Not only is the system easy to navigate, but it also demonstrates the company’s expertise in creating user-friendly solutions. Infraspeak’s commitment to collaboration has been excellent.” — Louise Erasmus, Procurement Lead at Rohloff Group (KFC)
2. SAP Ariba
SAP Ariba is an SRM solution that offers a comprehensive suite of tools for managing supplier relationships. It provides capabilities for supplier onboarding, performance management and risk assessment.
3. Oracle Procurement Cloud
Oracle Procurement Cloud is an SRM tool that integrates procurement and supply chain management. It offers features such as supplier qualification, sourcing, contract management, and supplier performance evaluation.
4. Coupa
Coupa is a cloud-based SRM solution that includes modules for supplier information management, sourcing, procurement, and invoicing.
5. Jaggaer
Jaggaer provides an end-to-end SRM solution that covers supplier management, sourcing, procurement, and spend analytics.
6. GEP SMART
GEP SMART is a comprehensive procurement and SRM platform that combines advanced analytics with intuitive user interfaces.
7. Ivalua
Ivalua is an SRM solution that includes supplier onboarding, performance monitoring and risk management tools.
8. SynerTrade
SynerTrade offers a cloud-based SRM platform focusing on supplier information management, sourcing, contract management, and performance evaluation.
9. Tradeshift
Tradeshift is a dynamic SRM solution that combines supplier management with e-procurement and invoicing capabilities.
10. Basware
Basware is an SRM software that focuses on financial management. It offers features such as supplier onboarding, invoice automation, and spend analysis.
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Why should you use an SRM solution?
Improved supplier collaboration
SRM software facilitates better communication and collaboration with suppliers. By providing a centralised platform for sharing information, documents, and performance metrics, businesses can engage more effectively with their suppliers.
Enhanced supplier performance
With SRM software, businesses can monitor and evaluate supplier performance in real-time. Performance scorecards and analytics help identify areas for improvement and recognise top-performing suppliers.
Reduced risks
An SRM platform enables businesses to assess and mitigate risks associated with their supply chain. By monitoring supplier performance, financial stability, and compliance, companies can proactively address potential issues, reducing the likelihood of disruptions and ensuring a more resilient supply chain.
Cost savings
Effective supplier relationship management software streamlines procurement processes, leading to significant cost savings. Automation of tasks such as contract management and invoicing reduces administrative overhead and minimises errors. Additionally, better supplier collaboration and performance management contribute to more favourable terms and pricing.
Strategic sourcing
SRM software supports strategic sourcing initiatives by providing insights into supplier capabilities and market conditions. Businesses can identify opportunities for consolidation, negotiation, and innovation, thus helping to optimise the supply base and achieve long-term cost efficiencies.
Supplier relationship management and Infraspeak Network™
The Infraspeak Network™ is an innovative product that connects businesses with a wide range of facilities management and maintenance service providers, including suppliers and vendors. It was built on 3 key pillars:
- Open access. Open to all people — Infraspeak users, partners and anyone else looking to improve their client-vendor relationship management.
- Procurement. The buying and selling of maintenance services.
- Collaboration. Working together to execute FM and maintenance services.
Infraspeak Network™ is already proving its impact at scale, with 150+ customers, 360+ suppliers, and over 20,000 shared work orders in two years. The platform has facilitated more than €50 million in invoiced purchases and sales. Its ability to scale ensures that businesses of all sizes can leverage its features, whether they manage a handful of suppliers or oversee a complex network of service providers.
Supplier selection
Instead of relying on time-consuming manual research and subjective evaluations, the platform facilitates supplier identification and vetting. Facilities managers can define key selection criteria, ensuring that only suppliers who meet operational and compliance requirements are onboarded.
Supplier onboarding
Onboarding new suppliers is often a slow and inefficient process, but Infraspeak Network™ simplifies and accelerates it. The platform automates and standardises onboarding workflows, reducing the administrative burden and minimising delays. Suppliers are provided with standardised procedures and compliance guidelines from the start, ensuring they integrate smoothly into existing operations.
Workflows integration
Once a supplier is onboarded, their tasks must be efficiently incorporated into the facility’s workflows. Infraspeak Network™ ensures integration by embedding supplier operations directly into the maintenance and procurement workflows of facilities managers, thus freeing up valuable time for teams to focus on strategic decisions.
Data collection & performance analysis
Data is at the heart of modern supplier relationship management, and the Network provides robust data collection and analysis capabilities. The platform continuously gathers insights on supplier performance, cost metrics, and operational efficiency, allowing facilities managers to make data-driven decisions.
Procurement efficiency
Traditional procurement processes often involve significant administrative overhead and inefficiencies. Infraspeak Network™ reduces procurement costs by automating over 60% of supplier-related administrative work. The selection, onboarding, and integration processes lead to substantial time savings, while automation minimises human error and delays. As a result, service-level agreement (SLA) completion rates can improve by up to 91%, and time-to-repair can be reduced by up to 83%.
Communication & collaboration
Facilities managers and suppliers can share real-time updates, send documents, and exchange images through in-app messaging, so that both parties remain aligned throughout the procurement and service execution process. Additionally, the platform simplifies the process of requesting, comparing, and approving quotes, reducing back-and-forth communication and expediting decision-making.
