As the international tourism industry has grown more popular, so too has the need for a strong hotel maintenance system.
Over the last few years, we have seen an increasing number of people travelling to new places both domestically and internationally. The result has been a higher, more competitive demand for accommodation services and an extra pressure on hotel managers to provide a flawless service.
A hotel can be defined as a collective-use facility dedicated to offering a wide range of accommodation services to its hosts. From basic “bed and breakfasts” to luxurious resorts, these facilities include equipment ranging from basic rooms and a small lobby to huge complexes with swimming pools, gyms, decadent restaurants and even spas.
How important is hotel maintenance?
Regardless of a hotel’s size, service quality ranks as a top concern for every hotel manager. Whilst wooing guests with chocolates on pillows, well-trained staff and a high attention to detail is undoubtedly an excellent start to guaranteeing guests’ satisfaction and convincing them to return, hotel managers concerns go far beyond that. This is because when guests choose which hotel to stay in, they have a number of basic requirements such as hot water, proper heating, electricity etc. These basic amenities that you should be provided 100% of the time but, of course, every day several issues will arise that complicate the smooth provision of these services.
It is when things start to go wrong that strong hotel maintenance comes to play a crucial role in ensuring a strong hotel performance. Even if bookings and occupancy rates remain your biggest focus, effective facility management and maintenance should be seen as a crucial and will be what separates the good hotels from the great.
Today, hotels are paying closer attention to preventive maintenance as a solution and are beginning to notice the ways that it it affects their ability to provide a top-notch experience to guests whilst also remaining profitable.
Furthermore, the costs associated with sloppy hotel maintenance can become a large financial burden, meaning that any opportunity to reduce this cost should be seen as a great aid, and may protect the reputation of your hotel if things start to go wrong. The benefits of preventive maintenance vs. corrective maintenance go far beyond predicting costs and registering savings.
How much does maintenance represent of a hotel’s budget?
According to public data, costs relating to maintaining technical facilities like HVAC equipment, fire alarms, electrical system, and security can reach up to 60% of a hotels’ total operating costs.
For this reason, a bit of thought and investment into streamlining your hotel’s budget can yield huge rewards when it comes to maximising the quality of your facilities, equipment and team performance.
Hotel maintenance costs include both corrective and preventive maintenance and whilst they will always represent an outlay of money, hotel managers should see them as an investment and not as just another expense.
Maintenance is a critical part of the hospitality sector’s activity and putting in place efficient preventive maintenance operations is one of the most effective cost-reduction drivers.
To tackle these issues, an increasing number of hotel managers and facility managers are looking for holistic but simple software solutions that enable them to comprehensively manage maintenance operations and reduce costs.
Hotel Maintenance Software
Today, effective maintenance operations can give you a competitive advantage over your competitors by allowing you to achieve more whilst spending less.
Hotel maintenance software can help you to efficiently manage a wide range of moving parts in your business from cleaning and housekeeping to the reception desk. Software solutions such as Infraspeak can help you to speed up failure your failure response time by improving communication.
Infraspeak Direct is a simple and intuitive platform that enables your staff to report issues directly to the system from their desktop, tablet or smartphone.
With Infraspeak you are able to:
- Stay on top of maintenance activities and your team’s agenda;
- Manage corrective maintenance activities;
- Create and manage preventive maintenance plans;
- Assign, track and prioritise work orders;
- Report and solve failures on time;
- Track your inventory;
- Access automated reports to help you plan your maintenance budget
Do you want to know more?
Talk with one of our facility management specialists through our website.