Performing preventive maintenance in the hotel industry requires a thorough knowledge of all equipment and facilities, the key areas of intervention, as well as a grasp on footfall of guests.
Alongside other types of maintenance, preventive maintenance is most certainly an essential tool for manager. Preventive maintenance aims to anticipate the occurrence of failures and therefore contributes directly to improving the guests’ experience.
The 80/20 rule for hotel maintenance
There is a rule-of-thumb in the hospitality sector that recommends that hotels should aim to increase their preventive maintenance actions with reduced failure corrections so that they fit the following ratio — 80% for planned tasks and only 20% for off-plan jobs.
Why? Not only because it improves the quality of the guests’ stay but also because it leads to bigger savings as unplanned interventions tend to be more expensive.
Key Areas of Preventive Maintenance in Hotels
The bedroom is the most important part of a hotel. When executed well, a nicely maintained bedroom with everything in order can make a guest’s stay at a hotel very pleasant, even if some other things do not go exactly to plan. Utilising preventive maintenance strategies is essential for the hotel to upkeep clean and functioning bedrooms.
The maintenance manager should focus his/her team’s efforts on the specific areas of the hotel where investment in preventive maintenance is more required. These areas are the most important both because of seasonal changes in the flow of guests, and because of the impact they have on the level of customer satisfaction.
These are the areas of the hotel where preventive maintenance should be more focused:
- Air-conditioning — This is the most common guest complaint. Either the temperature does not reach the desired level, or because of a potential bad odor it may be releasing;
- Lighting — Hotels need good quality lamps and to pay close attention to their condition to avoid creating problems for guests;
- Heating systems — these can be expensive and have an immediate impact on the guest experience. It is important to always check for possible leakages and to regularly clean them to avoid diseases caused by bacteria, e.g. legionella;
- Water supply system — leaks, even small ones, can greatly damage the infrastructure and also the guest experience, e.g. a bad smell as a result of failures in the sewage system;
- Kitchens — special attention should be paid to the maintenance of all equipment used in the kitchen, to ensure high standards and compliance with the Hazard Analysis and Critical Control Points (HACCP).
Each infrastructure is different and has different requirements. It is worth noting that these are the most common areas, however, if a maintenance manager knows his own structure well, he/she can define their own key areas for preventive maintenance of the hotel, as well as planning how to stay on top of it all without affecting the guests’ stay at the hotel.
How can maintenance software help with preventive maintenance?
One of the main goals of maintenance software is to help managers improve the degree of control they have over equipment. This helps them to keep all equipment in good condition and to avoid having to constantly repair them, reduce unnecessary costs and limiting the amount of tiresome of administrative work that must be done.
In the case of preventive maintenance, the main function offered by maintenance software is automated scheduling. No more opening Excel files and having to redo your plans and routines for the year. Software solutions like Infraspeak will do this all for you.
Do you want to know more about how Infraspeak can improve the performance of your hotel’s preventive maintenance? Talk to one of our specialists!