Managers are confronted daily with numerous challenges in hotel management: tiresome maintenance calls, bureaucracy etc. We spoke to some of our customers to better understand the pitfalls they face and compiled their feedback to create a Top 5 along with the solutions to facilitate a managers’ routine much simpler and smarter.
Top 5 hotel operation challenges
1. Long Failure Resolution Times
Ensuring a good failure resolution time is a crucial part of hotel maintenance and has a direct impact on guest satisfaction and billing. A room with broken items is a room that is unavailable to guests and a locked hotel unit represents less business generated.
Reducing the time between reporting and resolving a failure is critical to ensure the quality and speed of maintenance services. A technician has quick access to all reported failures and he himself can report if he identifies any faults during the maintenance routine, rather than waiting for a manager. This is all possible thanks to the failures management module found on Infraspeak for Hotels. This module also contains all the information the technician needs in order to perform the associated task including the equipment history, stock, warranties and more.
2. Administrative work
An excess of administrative work was reported by most of our clients as one of the biggest obstacles to their daily routines. Issues cited by so many of our clients included the overwhelming accumulation of work orders stacking up on your desk whilst awaiting approval and being prioritisation. Other points included the frustration in trying to draw up competent reports relying on Excel and sheets of paper.
Infraspeak for Hotels is a paperless platform which stores everything online and can be easily accessed through a smartphone or computer. Failure management is carried out exclusively online without the need to exchange papers or files by email. It also allows for allreports and indicators to be directly checked on the platform or downloaded using the management interface.
3. Calls and Interruptions
Another frustration that was often highlighted by our clients was the quantity of interruptions and maintenance calls that impede the manager’s ability to progress with more pressing matters. Often these calls would be for simple, routine questions regarding specific information on assets which is all found on Infraspeak for Hotels, for example, the serial number and model of an asset. There is no need call administration for basic requests now that this information is available on your smartphone!
4. Communication between teams
Communication between housekeeping, maintenance, management, and other teams is a huge daily challenge for hospitality. It is a crucial problem to fix for many hotels, not just in terms of speeding up failures reporting, but also in terms of giving feedback to the relevant person or persons to ensure that failures are resolved. Through Infraspeak Direct, an exclusive application for the reporting of failures, it is possible to exchange messages and impressions between managers, technicians and receptionists.
5. High cost of operations
High operation costs, as such an all encompassing and overwhelming problem to solve, make the development of new projects or the implementation of more detailed preventive maintenance impossible. However, with Infraspeak for Hotels, a manager can make significant reductions on smaller aspects of the company, such as paper prints, which will both lead to the team’s productivity increasing and optimising the time spent by his staff, but also reduce the amount of unnecessarily wasted money lost through outdated practices.
Controlling consumption is also a way to reduce operations costs. For each task requiring material consumption, the technician and the team record in the application how much was used whilst ensuring it is always in keeping with the stock counts. This allows the manager to read in the asset report how much was consumed in a given period and to discern as to whether this represents an increase or decrease, cutting out wastage along the way and taking advantage of more efficient equipment usage.