Picture this: A hotel guest walks into their room only to find the air conditioner isn’t working. They want to report the problem, but where do they even begin? Call reception? Fill out a form? Hope someone notices?

This isn’t just inconvenient for the guest — it’s a headache for the facilities team too. Timely responses are expected in any public setting, and today’s facilities need an open, real-time reporting solution that is accessible to everyone.

Enter the Infraspeak Direct Page: a simple, powerful solution that bridges the gap between building users and facilities teams. No apps, no logins — just a QR code and instant access to reporting and resolution.

How it works (yes, it’s that easy)

  1. Facilities managers generate QR codes for assets and locations in their buildings.
  2. QR codes are printed and placed strategically (think equipment, doors, or common areas).
  3. Building users scan the code to submit issues instantly — no forms, no frustration.
  4. Facilities teams receive alerts and act quickly to resolve the problem. Downtime reduced, service quality improved. 

Spotted, scanned, solved!

Quite often, the existing solutions rely on users downloading apps, creating accounts, or navigating tedious workflows. The Direct Page eliminates all of that. 

Anyone can report issues, making it accessible for all building users with no need for apps or accounts; both Direct Page and QR codes can be customised to match  each facility’s brand image and specific needs; and facilities managers can share only the information they choose, providing the necessary visibility to users, while still maintaining control at all times.

Inclusive, tailored, transparent, as great facilities management should be. 

Everyone gets their reasons to just love it

Facilities managers: stay ahead, save money.

  • Receive immediate alerts when issues arise.
  • Track maintenance trends and optimise preventive maintenance.
  • Solve small issues early to avoid expensive repairs later.

Building users: report in seconds, create better spaces.

  • No apps, no forms, no friction — just scan and submit.
  • Access trustable asset information and maintenance records with ease and transparency. 
  • Faster resolutions mean safer, more comfortable environments.

Service providers: allocate effectively, beat quality standards. 

  • Prioritise responses and  resources, minimising delays.
  • Deliver high-quality service that keeps clients happy, foster stronger relationships, and generate more business.

Also, the beauty of the Infraspeak Direct Page is its versatility. From bustling hotels to busy campuses, it’s going to make a difference in industries like:

  • Hospitality: Guests can flag maintenance issues directly, ensuring a better stay experience.
  • Education: Students and staff can easily report faulty lights, broken furniture, or other problems on campus.
  • Public spaces: Visitors can contribute to better-maintained facilities without any hassle.
  • Healthcare: Hospital staff and patients can report issues in critical environments without delays.

It’s time for a change

Infraspeak is committed to making facilities management more efficient, transparent, and responsive, and the Direct Page is a clear step in that direction — it brings  building users and facilities teams together, enabling faster reporting and even faster resolutions, so that we all enjoy a better managed environment.

We believe that this is, indeed, more than just a tool — it’s a new way of thinking about how to manage the facilities we use everyday. By putting simplicity, transparency, and real-time collaboration at the heart of the process, we’re helping to create better spaces for everyone.

Want to see it in action? Get in touch today.