{"id":9266,"date":"2021-04-28T09:13:23","date_gmt":"2021-04-28T09:13:23","guid":{"rendered":"https:\/\/blog.infraspeak.com\/?p=9266"},"modified":"2023-02-07T17:11:52","modified_gmt":"2023-02-07T17:11:52","slug":"orcamentos-infraspeak-direct","status":"publish","type":"post","link":"https:\/\/blog.infraspeak.com\/pt-pt\/orcamentos-infraspeak-direct\/","title":{"rendered":"Como melhorar a qualidade de servi\u00e7o com gest\u00e3o de or\u00e7amentos atrav\u00e9s do Infraspeak Direct\u2122?"},"content":{"rendered":"
<\/div>

A gest\u00e3o de or\u00e7amentos \u00e9 um dos maiores desafios para qualquer prestador de servi\u00e7os de manuten\u00e7\u00e3o. Por mais eficientes que sejam na resolu\u00e7\u00e3o das avarias, o processo de enviar e aprovar o or\u00e7amento, atribuir tarefas e registar a venda s\u00e3o enormes obst\u00e1culos \u2014 a comunica\u00e7\u00e3o nem sempre \u00e9 eficiente e os or\u00e7amentos acabam perdidos no meio de uma lista infinita de emails.<\/p>\n

 <\/p>\n

Quanto mais eficiente for a comunica\u00e7\u00e3o entre empresas de assist\u00eancia t\u00e9cnica e os seus clientes, mais \u00e1gil ser\u00e1 todo o processo e, consequentemente, melhor a qualidade do servi\u00e7o. Isto significa clientes mais satisfeitos, trabalhos conclu\u00eddos de forma mais eficaz e tempo aproveitado – menos trabalho administrativo, mais tempo para fazer neg\u00f3cio!<\/span><\/p>\n

 <\/p>\n

A quest\u00e3o \u00e9: como chegar aqui?<\/span><\/p>\n

 <\/p>\n

A resposta est\u00e1 em partilhar or\u00e7amentos atrav\u00e9s do Infraspeak Direct\u2122<\/b><\/h2>\n

 <\/p>\n

Se faz assist\u00eancia t\u00e9cnica e usa a Infraspeak, j\u00e1 sabe que \u00e9 extremamente f\u00e1cil para os clientes reportarem avarias atrav\u00e9s da Infraspeak Direct\u2122.\u00a0<\/span><\/p>\n

\"Reportar<\/span>Chegou a hora de tornar isso ainda mais f\u00e1cil.\u00a0<\/span><\/p>\n

 <\/p>\n

Como referimos, a Infraspeak Direct\u2122 permite a clientes reportar avarias que v\u00e3o directamente para a interface da empresa de assist\u00eancia t\u00e9cnica.\u00a0<\/span><\/p>\n

 <\/p>\n

E em seguida?<\/strong><\/p>\n

 <\/p>\n

Com a possibilidade de fazer a gest\u00e3o de or\u00e7amentos no Infraspeak Direct\u2122, empresas de assist\u00eancia t\u00e9cnica podem imediatamente enviar um or\u00e7amento para aprova\u00e7\u00e3o ao cliente, que receber\u00e1 uma notifica\u00e7\u00e3o.<\/span><\/p>\n

\"CriarAqui, clientes podem aceitar, rejeitar ou sugerir revis\u00f5es aos or\u00e7amentos.<\/span><\/p>\n

\"Rever<\/p>\n

Assim que o or\u00e7amento seja aceite, os gestores podem simplesmente convert\u00ea-lo numa venda e aprovar a respetiva ordem de trabalho.<\/span><\/p>\n

\"Converter
\nInfraspeak Gear\u2122<\/a>, o motor inteligente no centro da nossa plataforma, atribui a ordem de trabalho ao t\u00e9cnico mais qualificado, que saber\u00e1 exatamente o que fazer atrav\u00e9s do Infraspeak Mobile, a nossa interface para t\u00e9cnicos.<\/span><\/p>\n

 <\/p>\n

Ao partilhar o mesmo espa\u00e7o de trabalho, empresas de assist\u00eancia t\u00e9cnica e clientes tornam a sua comunica\u00e7\u00e3o muito mais eficaz e garantem que cada reporte de avaria \u00e9 resolvido t\u00e3o cedo quanto poss\u00edvel.<\/span><\/p>\n

 <\/p>\n

E a melhor parte? O Infraspeak Direct\u2122 \u00e9 completamente customiz\u00e1vel, pelo que pode controlar tudo aquilo que o cliente v\u00ea. Sem obst\u00e1culos e sem ru\u00eddo. Comunica\u00e7\u00e3o simples e eficaz.<\/span><\/p>\n

 <\/p>\n

Fazer a gest\u00e3o de or\u00e7amentos atrav\u00e9s do Infraspeak Direct\u2122 reduz o tempo de resposta a reportes de avaria e melhora a qualidade do seu servi\u00e7o e a satisfa\u00e7\u00e3o dos seus clientes. Descubra tudo sobre o Infraspeak Direct\u2122 aqui<\/a>.<\/span><\/p>\n

 <\/p>\n

Ainda n\u00e3o est\u00e1 a utilizar Infraspeak? Est\u00e1 \u00e0 espera de qu\u00ea?<\/b><\/h2>\n

 <\/p>\n

Agende uma conversa com um dos nossos especialistas<\/a> e descubra como a Infraspeak consegue dar \u00e0 sua opera\u00e7\u00e3o maior flexibilidade, conectividade e intelig\u00eancia.<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"

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