{"id":6411,"date":"2017-10-07T16:14:08","date_gmt":"2017-10-07T16:14:08","guid":{"rendered":"https:\/\/blog.infraspeak.com\/?p=6411"},"modified":"2023-02-07T17:16:23","modified_gmt":"2023-02-07T17:16:23","slug":"manutencao-hoteleira-andre-noro","status":"publish","type":"post","link":"https:\/\/blog.infraspeak.com\/pt-pt\/manutencao-hoteleira-andre-noro\/","title":{"rendered":"Desafios e Oportunidades da Manuten\u00e7\u00e3o Hoteleira, com Andr\u00e9 Noro"},"content":{"rendered":"
<\/div>

Quais os principias desafios da manuten\u00e7\u00e3o hoteleira e quais as oportunidades trazidas pelo contexto atual?<\/p>\n

 <\/p>\n

Na Infraspeak, queremos promover a partilha de experi\u00eancias de profissionais das \u00e1reas de manuten\u00e7\u00e3o e facility management e, por isso, falamos com Andr\u00e9 Noro, Diretor de Manuten\u00e7\u00e3o no grupo Torel Boutiques<\/a>, sobre os desafios da manuten\u00e7\u00e3o hoteleira e o seu percurso nesta \u00e1rea.<\/p>\n

 <\/p>\n

Antes de mais, como \u00e9 que o Andr\u00e9 veio parar \u00e0 \u00e1rea da manuten\u00e7\u00e3o hoteleira?<\/h3>\n

Vim parar \u00e0 manuten\u00e7\u00e3o hoteleira em Novembro de 2005, como T\u00e9cnico de Manuten\u00e7ao Hoteleira, numa das principais cadeias de hot\u00e9is de Portugal, a Hoti Hoteis<\/a>. Na altura, j\u00e1 era motivado por qualquer tipo de manuten\u00e7\u00e3o, mas o destino e o acaso fizeram com que iniciasse uma carreira na manuten\u00e7\u00e3o hoteleira em espec\u00edfico.<\/p>\n

 <\/p>\n

O que \u00e9 que o apaixona na \u00e1rea?<\/h3>\n

A paix\u00e3o pela conserva\u00e7\u00e3o e a a\u00e7\u00e3o de preservar as unidades, al\u00e9m do sentido de paix\u00e3o pelo bem servir o cliente<\/strong>.<\/p>\n

<\/u><\/u>Outra grande paix\u00e3o que sempre cresceu e continua, diariamente, a crescer dentro de mim \u00e9 pela abertura de uma unidade hoteleira. O sentimento e \u00fanico \u2014 todo o processo realizar e participar na assessoria para a abertura e arranque de uma unidade hoteleira… Em 15 anos de Manuten\u00e7\u00e3o Hoteleira, j\u00e1 realizei a abertura de 10 unidades. \u00c9 extremamente vibrante.<\/p>\n

 <\/p>\n

<\/u><\/u>Quais os seus principais desafios operacionais atualmente?<\/u><\/u><\/h3>\n

<\/u>O principal desafio operacional no grupo hoteleiro onde me encontro atualmente (que est\u00e1 em fase de crescimento) \u00e9 criar toda uma estrutura\/cronograma e procedimentos de manuten\u00e7\u00e3o de todos os tipos, para 4 unidades hoteleiras completamente diferentes.<\/p>\n

 <\/p>\n

<\/u><\/u><\/u>H\u00e1 alguma caracter\u00edstica especifica de um ou de mais edif\u00edcios do grupo Torel Boutiques que torne a sua manuten\u00e7\u00e3o especialmente interessante ou desafiante?<\/u><\/u><\/h3>\n

<\/u>Acho que uma das principais caracter\u00edsticas do Grupo Torel Boutiques \u00e9 que todos os edif\u00edcios e quartos s\u00e3o diferentes, e n\u00e3o s\u00f3 pela decora\u00e7\u00e3o. N\u00e3o existe\u00a0standard<\/em> no Torel Boutiques. \u00c9 de destacar o facto de podermos inserir em fase de obra tudo o que \u00e9 b\u00e1sico e necess\u00e1rio \u00e0 abertura de uma unidade hoteleira numa reabilita\u00e7\u00e3o de edif\u00edcios hist\u00f3ricos.<\/u><\/u><\/p>\n

 <\/p>\n

As aberturas destas unidades s\u00e3o \u00fanicas. Realizar o processo de acessoria, entre decora\u00e7\u00e3o e constru\u00e7\u00e3o, \u00e9 extremamente desafiante, mas o resultado final e simplesmente gratificante.<\/p>\n

 <\/p>\n

<\/u><\/u><\/u>Falados os desafios, passemos \u00e0s oportunidades. Na sua opini\u00e3o, que oportunidades \u00e9 que o contexto atual traz para os profissionais da manuten\u00e7\u00e3o?<\/u><\/u><\/h3>\n

<\/u>Como sabemos, o turismo cresceu muito nos \u00faltimos anos e, com ele, cresceu tamb\u00e9m a hotelaria. Por isso, acho que cada vez mais existe um modelo novo de manuten\u00e7\u00e3o, o qual chamamos manuten\u00e7\u00e3o hoteleira, que cria muitas mais oportunidades no setor e mais profissionais em \u00e1reas relacionadas com o mesmo. \u00c9 verdade que a pandemia veio desacelerar esse crescimento, mas penso que seja apenas um stand-by<\/em>, e que o setor vai continuar a crescer.<\/p>\n

 <\/p>\n

<\/u><\/u><\/u>Por fim, e para terminar numa nota mais informal, qual a situa\u00e7\u00e3o mais engra\u00e7ada, estranha ou inusitada que experienciou no \u00e2mbito das suas fun\u00e7\u00f5es?<\/u><\/u><\/h3>\n

 <\/p>\n

<\/u>Bem… como sabem, uma situa\u00e7\u00e3o situa\u00e7\u00e3o engra\u00e7ada (e um pouco inconveniente) pela qual acho que muitos dos profissionais de hotelaria j\u00e1 passaram, \u00e9 termos de entrar num quarto de um alojamento para resolver uma avaria ou algo que um cliente reporta, batermos \u00e0 porta sem obter resposta, pensarmos que n\u00e3o existe ningu\u00e9m e apanharmos um cliente num imagem mais descomposta. Quem j\u00e1 n\u00e3o passou por isto?<\/p>\n

 <\/p>\n

—<\/p>\n

Andr\u00e9 Noro \u00e9 o atual Diretor de Manuten\u00e7\u00e3o do Grupo Torel Boutiques, tendo passado pelos hot\u00e9is Star Inn Porto e Hotel da M\u00fasica enquanto Chefe de Manuten\u00e7\u00e3o, al\u00e9m dos hot\u00e9is Tryp Porto Expo e Tryp Porto Centro enquanto T\u00e9cnico de Manuten\u00e7\u00e3o.<\/p>\n","protected":false},"excerpt":{"rendered":"

Falamos com Andr\u00e9 Noro, Diretor de Manuten\u00e7\u00e3o no grupo Torel Boutiques, sobre os desafios da manuten\u00e7\u00e3o hoteleira e o seu percurso nesta \u00e1rea.<\/p>\n","protected":false},"author":54,"featured_media":6685,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"content-type":"","footnotes":"","_wp_rev_ctl_limit":""},"categories":[356,371],"tags":[],"class_list":["post-6411","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-hotelaria-retalho","category-manutencao"],"yoast_head":"\nDesafios e Oportunidades da Manuten\u00e7\u00e3o Hoteleira, com Andr\u00e9 Noro • Infraspeak Blog<\/title>\n<meta name=\"description\" content=\"Falamos com Andr\u00e9 Noro, Diretor de Manuten\u00e7\u00e3o no grupo Torel Boutiques, sobre os desafios da manuten\u00e7\u00e3o hoteleira e o seu percurso nesta \u00e1rea.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, 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