{"id":6008,"date":"2020-09-16T16:31:22","date_gmt":"2020-09-16T16:31:22","guid":{"rendered":"https:\/\/blog.infraspeak.com\/?p=6008"},"modified":"2026-04-02T18:40:49","modified_gmt":"2026-04-02T18:40:49","slug":"outsourcing-de-manutencao","status":"publish","type":"post","link":"https:\/\/blog.infraspeak.com\/pt-pt\/outsourcing-de-manutencao\/","title":{"rendered":"Outsourcing de Servi\u00e7os de Manuten\u00e7\u00e3o \u2013 Pr\u00f3s e Contras"},"content":{"rendered":"<div id=\"bsf_rt_marker\"><\/div><p><span style=\"font-weight: 400;\">Subcontratar \u00e9 bom ou \u00e9 mau?\u00a0<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">Para conseguir responder, primeiro temos de entender o que \u00e9 o <em>outsourcing<\/em> (ou subcontrata\u00e7\u00e3o) de servi\u00e7os \u2013 e o que pressup\u00f5e no contexto do Facility Management.\u00a0<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">O outsourcing \u00e9 utilizado em todo o mundo, pelas mais diversas raz\u00f5es e em distintos contextos. Significa delegar uma tarefa ou responsabilidade a um profissional ou empresa externa. Ou, por outras palavras, subcontratar. No contexto do Facility Management, um <a href=\"https:\/\/infraspeak.com\/pt-pt\/solucoes\/software-facility-management\">software gest\u00e3o de facilities<\/a> pode facilitar esta coordena\u00e7\u00e3o entre equipas internas e externas.<\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">Apesar de ser um termo relativamente recente, o <em>outsourcing<\/em> j\u00e1 est\u00e1 presente no nosso quotidiano h\u00e1 muito tempo. Desde a primeira vez que algu\u00e9m encomendou uma corda feita de pelo ou de crina de camelo, mais ou menos 5 mil anos antes de Cristo, que estava criada a subcontrata\u00e7\u00e3o de fabrica\u00e7\u00e3o de produtos.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">Divaga\u00e7\u00f5es hist\u00f3ricas \u00e0 parte, aqui no nosso mundo da Manuten\u00e7\u00e3o, <a href=\"https:\/\/blog.infraspeak.com\/pt-pt\/software-de-gestao-de-ativos\/\">Gest\u00e3o de Ativos<\/a> e Facility Management, o outsourcing de servi\u00e7os \u00e9 uma componente muito importante da estrat\u00e9gia das empresas mais expostas \u00e0 competi\u00e7\u00e3o mundial. Para uma gest\u00e3o eficaz destes processos, um <a href=\"https:\/\/infraspeak.com\/pt-pt\/plataforma\/software-gestao-de-ativos\">software gest\u00e3o de ativos<\/a> pode ser fundamental.<\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">Recomendamos tamb\u00e9m a leitura do nosso texto sobre <a href=\"https:\/\/blog.infraspeak.com\/pt-pt\/manutencao-centrada-no-negocio\/\">MCN \u2013 Manuten\u00e7\u00e3o Centrada no Neg\u00f3cio<\/a>. A decis\u00e3o de subcontratar servi\u00e7os de Manuten\u00e7\u00e3o, sejam eles quais forem, tem sempre como objetivo o sucesso da empresa. Para apoiar esta decis\u00e3o, um <a href=\"https:\/\/infraspeak.com\/pt-pt\/solucoes\/software-cmms\">software CMMS<\/a> pode fornecer dados valiosos sobre o desempenho dos ativos.<\/p>\n<p>&nbsp;<\/p>\n<h2><span style=\"font-weight: 400;\">Outsourcing na Manuten\u00e7\u00e3o Portuguesa \u2013 Uma realidade<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">O <\/span><a href=\"https:\/\/edificioseenergia.pt\/entrevista\/facility-management1234\/\"><span style=\"font-weight: 400;\">mercado portugu\u00eas<\/span><\/a><span style=\"font-weight: 400;\"> de Manuten\u00e7\u00e3o vale milh\u00f5es de euros todos os anos. Na <\/span><a href=\"https:\/\/sigarra.up.pt\/fep\/en\/pub_geral.show_file?pi_doc_id=52773\"><span style=\"font-weight: 400;\">Europa<\/span><\/a><span style=\"font-weight: 400;\">, estima-se que vale mais de 640 mil milh\u00f5es anualmente e emprega mais de 40 milh\u00f5es de pessoas. Dependendo do pa\u00eds da UE, corresponde a valores entre os 5 e os 8% do PIB. Estes profissionais atuam direta ou indiretamente na manuten\u00e7\u00e3o de:\u00a0<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">hot\u00e9is;\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">f\u00e1bricas;<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">centrais el\u00e9tricas;\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">shopping centers;\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">hospitais;\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">plataformas petrol\u00edferas;\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">estradas;\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">aeroportos e portos;\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">redes de distribui\u00e7\u00e3o de g\u00e1s;\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">energia;\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">\u00e1guas e esgotos;\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">aeronaves;\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">navios;\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">caminh\u00f5es;\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">gera\u00e7\u00e3o de energia e\u00f3lica.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">&#8230; e muitos mais.<\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">As empresas fornecedoras de servi\u00e7os de Manuten\u00e7\u00e3o, al\u00e9m de gerarem empregos, tamb\u00e9m geram rendimentos. Disputam um mercado cada vez mais exigente, especializado e competitivo, em que 1% de quota numa empresa pode significar milhares de euros de fatura\u00e7\u00e3o.<\/span><\/p>\n<p>Neste mercado competitivo, quando se trata de coordenar equipas de manuten\u00e7\u00e3o no terreno, especialmente em contextos de outsourcing, um <a href=\"https:\/\/infraspeak.com\/pt-pt\/solucoes\/field-service-management-software\">software field service management<\/a> pode otimizar significativamente a gest\u00e3o de recursos e a comunica\u00e7\u00e3o entre equipas, contribuindo para a efici\u00eancia operacional.<\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">Estima-se que os servi\u00e7os integrados oferecem 45% mais valor \u00e0s empresas. Al\u00e9m disso, prev\u00ea-se que, em 2025, o mercado global de outsourcing de Facility Management valer\u00e1 <\/span><a href=\"https:\/\/www.cbre.es\/-\/media\/cbre\/countryspain\/documents\/research\/golbal\/cbre101389%20trends%20in%20fm%20report_final.pdf\"><span style=\"font-weight: 400;\">1 bili\u00e3o de d\u00f3lares<\/span><\/a><span style=\"font-weight: 400;\">. Em breve, o <em>outsourcing<\/em> representar\u00e1 35% do mercado a n\u00edvel global.\u00a0\u00a0<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">No Brasil, por exemplo, <\/span><a href=\"https:\/\/indicadoresdegestao.com\/\"><span style=\"font-weight: 400;\">90% das empresas<\/span><\/a><span style=\"font-weight: 400;\"> subcontratam pelo menos um servi\u00e7o de Manuten\u00e7\u00e3o. O mesmo estudo revela\u00a0 que 71% dos gerentes de Manuten\u00e7\u00e3o veem o outsourcing\u00a0 como forma de melhorar o desempenho t\u00e9cnico e econ\u00f3mico de seus ativos. Cerca de 80% recomendariam os seus fornecedores atuais a outras empresas.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">Na Europa, as quotas de <\/span><a href=\"https:\/\/www.hanze.nl\/assets\/instituut-voor-facility-management\/Documents\/Public\/24315%20Global%20FM%20Market%20Report%202017_0%20%28002%29.pdf\"><span style=\"font-weight: 400;\">outsourcing em Facility Management<\/span><\/a><span style=\"font-weight: 400;\"> tendem a ser superiores em pa\u00edses com economias menos robustas, como a Pol\u00f3nia (64% de servi\u00e7os subcontratados), a Gr\u00e9cia e a Hungria (56%). Nos outros pa\u00edses inclu\u00eddos neste estudo, o mesmo valor situa-se sempre abaixo dos 50%: Reino Unido (46.3%), Escandin\u00e1via (39.3%), Benelux (38.4%), Alemanha (37.4%), Fran\u00e7a (35.2%) e It\u00e1lia (33.8%).\u00a0<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">Mas como todos os gestores de qualidade sabem, \u00e0s vezes n\u00e3o basta fazer bem. \u00c9 preciso saber se a concorr\u00eancia est\u00e1 a fazer melhor: a isso chamamos <\/span><a href=\"https:\/\/blog.infraspeak.com\/pt-pt\/benchmarking\/\"><span style=\"text-decoration: underline;\"><span style=\"font-weight: 400;\">benchmarking<\/span><\/span><\/a><span style=\"font-weight: 400;\">. Por isso, cada vez mais empresas e profissionais tentam melhorar, conhecer as melhores pr\u00e1ticas na subcontrata\u00e7\u00e3o de servi\u00e7os, saber que fun\u00e7\u00f5es s\u00e3o mais comuns em <em>outsourcing<\/em>, quais s\u00e3o os principais players do mercado, as tend\u00eancias e as formas de contrata\u00e7\u00e3o.\u00a0<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">Os motivos para fazer <em>outsourcing<\/em>, seja de que servi\u00e7o for, variam consoante o contexto, mas est\u00e3o sempre, ou deveriam estar, alinhados com os objetivos e metas empresariais. Al\u00e9m disso, devem obedecer aos seus valores, vis\u00e3o e miss\u00e3o organizacional.<\/span><\/p>\n<p>&nbsp;<\/p>\n<h2><span style=\"font-weight: 400;\">Subcontratar ou n\u00e3o subcontratar, eis a quest\u00e3o<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Todas as empresas precisam de <em>outsourcing<\/em> de servi\u00e7os\u00a0Manuten\u00e7\u00e3o? A resposta \u00e9 n\u00e3o.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">H\u00e1 alguma coisa em Manuten\u00e7\u00e3o que n\u00e3o possa ser subcontratada? A resposta tamb\u00e9m \u00e9 n\u00e3o.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">O importante \u00e9 saber que, definitivamente, <em>outsource<\/em> significa delegar e n\u00e3o \u201clargar\u201d, coisa que frequentemente acontece.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">Para saber se vale a pena subcontratar um servi\u00e7o ou um conjunto de servi\u00e7os, a nossa maior recomenda\u00e7\u00e3o \u00e9 listar claramente o que pretende quando pedir um or\u00e7amento ou uma proposta. Quando esses requisitos funcionais est\u00e3o bem definidos, esta lista chama-se <em>scope<\/em> (em ingl\u00eas) ou \u00e2mbito de projeto.\u00a0<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">Depois de definir o \u00e2mbito do projeto, a etapa seguinte deste <em>roadmap<\/em> \u00e9 ter a certeza de que a gest\u00e3o da informa\u00e7\u00e3o est\u00e1 nas suas m\u00e3os, com ou sem <em>outsourcing<\/em>. Um <\/span><a href=\"https:\/\/blog.infraspeak.com\/pt-pt\/cmms\/\"><span style=\"font-weight: 400;\">bom software<\/span><\/a><span style=\"font-weight: 400;\"> pode-lhe trazer essa tranquilidade. E se precisa de mais motivos, veja as nossas dicas no texto <\/span><a href=\"https:\/\/blog.infraspeak.com\/pt-pt\/software-de-gestao-de-ativos\/\"><span style=\"font-weight: 400;\">\u201c26 Raz\u00f5es para se ter um bom Software de Gest\u00e3o na Manuten\u00e7\u00e3o\u201d<\/span><\/a><span style=\"font-weight: 400;\">.<\/span><\/p>\n<p>Al\u00e9m de um bom software de gest\u00e3o, \u00e9 fundamental manter o controlo sobre todos os aspetos operacionais, incluindo a gest\u00e3o de invent\u00e1rio. Um <a href=\"https:\/\/infraspeak.com\/pt-pt\/solucoes\/software-gestao-stocks\">software gest\u00e3o de stocks<\/a> pode ser essencial para coordenar eficazmente entre equipas internas e fornecedores externos, garantindo que a informa\u00e7\u00e3o sobre materiais e pe\u00e7as permanece sempre acess\u00edvel.<\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">Depois de avaliar as propostas e de decidir subcontratar um determinado servi\u00e7o, <strong>\u00e9 fundamental garantir que todos os fornecedores que nos v\u00e3o prestar servi\u00e7os est\u00e3o alinhados e seguem as mesmas diretrizes.<\/strong> Isto permite-nos comparar as propostas de um ponto de vista t\u00e9cnico para, no final, facilitar a decis\u00e3o de contrata\u00e7\u00e3o (ou n\u00e3o) e acompanhar o desempenho, independentemente da regi\u00e3o de localiza\u00e7\u00e3o dos ativos.\u00a0<\/span><\/p>\n<p>Para al\u00e9m do alinhamento de diretrizes, no outsourcing de servi\u00e7os de manuten\u00e7\u00e3o, garantir o cumprimento de regulamenta\u00e7\u00f5es \u00e9 fundamental. Um <a href=\"https:\/\/infraspeak.com\/pt-pt\/plataforma\/software-gestao-compliance\">software gest\u00e3o de compliance<\/a> pode assegurar que tanto equipas internas como fornecedores externos cumprem todos os requisitos legais e normativos estabelecidos.<\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">As subcontrata\u00e7\u00f5es mais bem sucedidas s\u00e3o aquelas onde est\u00e1 bem definido, desde o in\u00edcio, como ser\u00e1 o funcionamento dos equipamentos e das instala\u00e7\u00f5es a cargo da empresa externa, assim como os m\u00e9todos para a avalia\u00e7\u00e3o dos servi\u00e7os. <strong>Todos, tanto na equipa interna como na externa, se devem orientar por um\u00a0 SLA (Service Level Agreement) \u2013 em Portugu\u00eas, ANS (Acordo de N\u00edvel de Servi\u00e7os) \u2013 e pelos KPIs\u00a0 (Indicadores de Performance) definidos no acordo.\u00a0<\/strong><\/span><\/p>\n<p>&nbsp;<\/p>\n<h2><span style=\"font-weight: 400;\">Outsourcing de servi\u00e7os de manuten\u00e7\u00e3o \u2013 Pr\u00f3s e Contras<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Para n\u00e3o nos estendermos muito e n\u00e3o fugirmos ao tema central deste post, vamos ver, por exemplo, o que se passa na Manuten\u00e7\u00e3o de Edif\u00edcios. Os edif\u00edcios abrangem todo o tipo de edif\u00edcios comerciais \u2013 hot\u00e9is, shopping centers, hospitais e escrit\u00f3rios \u2013 e unidades de produ\u00e7\u00e3o \u2013 f\u00e1bricas, centrais el\u00e9tricas, plataformas petrol\u00edferas e sider\u00fargicas.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">Muitas vezes, a manuten\u00e7\u00e3o dessas instala\u00e7\u00f5es \u00e9 bastante dispendiosa e n\u00e3o se ajusta \u00e0s necessidades, o que compromete a disponibilidade da infraestrutura para a opera\u00e7\u00e3o\/produ\u00e7\u00e3o.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">A Manuten\u00e7\u00e3o de Edif\u00edcios tem-se tornado parte do quotidiano, ao ponto de ser considerada estrat\u00e9gica para que a empresa cumpra os seus objetivos e seja competitiva.<\/span><\/p>\n<p>\u00c0 medida que a Manuten\u00e7\u00e3o de Edif\u00edcios se torna estrat\u00e9gica, para uma abordagem integrada ao Facility Management e outsourcing, um <a href=\"https:\/\/infraspeak.com\/pt-pt\/solucoes\/software-cafm\">software CAFM<\/a> pode centralizar a gest\u00e3o de todos os aspetos relacionados com instala\u00e7\u00f5es e ativos, proporcionando uma vis\u00e3o hol\u00edstica das opera\u00e7\u00f5es.<\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">A boa conserva\u00e7\u00e3o das instala\u00e7\u00f5es da empresa e a presta\u00e7\u00e3o dos servi\u00e7os externos exige cada vez mais compet\u00eancia na gest\u00e3o de ativos, desde o planeamento at\u00e9 \u00e0 execu\u00e7\u00e3o, sem esquecer o controlo. \u00c9 a\u00ed que entra o <em>outsourcing<\/em>. Ou n\u00e3o.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">Os resultados de um inqu\u00e9rito sobre outsourcing no Brasil mostram-nos o que mudou de um ano para outro, \u00e0 medida que o setor vai ganhando f\u00f4lego. Na tabela abaixo, pode ver a evolu\u00e7\u00e3o dos principais fatores que levam as empresas brasileiras a subcontratar servi\u00e7os:<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u00a0<\/span><\/p>\n<table style=\"height: 376px;\" width=\"477\">\n<tbody>\n<tr>\n<td><strong>Fator Motivante<\/strong><\/td>\n<td><strong>2019<\/strong><\/td>\n<td><strong>2020<\/strong><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">Redu\u00e7\u00e3o de Custo<\/span><\/td>\n<td><span style=\"font-weight: 400;\">26,6 %<\/span><\/td>\n<td><span style=\"font-weight: 400;\">13,4%<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">Redu\u00e7\u00e3o de Pessoal\u00a0<\/span><\/td>\n<td><span style=\"font-weight: 400;\">9,4%<\/span><\/td>\n<td><span style=\"font-weight: 400;\">25,8%<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">Expertise do Servi\u00e7o<\/span><\/td>\n<td><span style=\"font-weight: 400;\">48,4%<\/span><\/td>\n<td><span style=\"font-weight: 400;\">47,4%<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">Melhoria do Desempenho<\/span><\/td>\n<td><span style=\"font-weight: 400;\">6,3%<\/span><\/td>\n<td><span style=\"font-weight: 400;\">8,2%<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">Outro<\/span><\/td>\n<td><span style=\"font-weight: 400;\">9,3%<\/span><\/td>\n<td><span style=\"font-weight: 400;\">5,2%<\/span><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p><span style=\"font-weight: 400;\">\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Claro que \u00e9 s\u00f3 um mercado e s\u00f3 um exemplo. Dependendo do ponto de vista, h\u00e1 muitas interpreta\u00e7\u00f5es que podemos dar a estes n\u00fameros. Mas algumas coisas tornam-se \u00f3bvias como, por exemplo, que o principal motivo para se subcontratar servi\u00e7os ou \u00e1reas inteiras continua a ser, de longe, a tentativa de contratar mais expertise.\u00a0<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">Percebe-se tamb\u00e9m que o fator \u201cRedu\u00e7\u00e3o de Custo\u201d deu lugar \u00e0 \u201cRedu\u00e7\u00e3o de Pessoal\u201d na lista de raz\u00f5es para subcontratar um servi\u00e7o. A minha leitura \u00e9 que as mudan\u00e7as legislativas facilitaram o outsourcing de servi\u00e7os de manuten\u00e7\u00e3o e a gest\u00e3o de contratos.<\/span><\/p>\n<p>&nbsp;<\/p>\n<h2><span style=\"font-weight: 400;\">Quais s\u00e3o as desvantagens do <em>outsourcing<\/em> de servi\u00e7os manuten\u00e7\u00e3o?<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Segundo o mesmo inqu\u00e9rito, temos uma boa indica\u00e7\u00e3o de quais s\u00e3o os problemas que podemos enfrentar ao subcontratar servi\u00e7os. Sobre os desafios do outsourcing e as dificuldades na sua implanta\u00e7\u00e3o e gest\u00e3o, os profissionais da Manuten\u00e7\u00e3o apontam:<\/span><\/p>\n<p>&nbsp;<\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">A qualidade da m\u00e3o-de-obra;<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">A qualidade na Gest\u00e3o do Fornecedor;<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">A continuidade dos Servi\u00e7os;<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">A visualiza\u00e7\u00e3o dos Resultados;<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">A rotatividade de M\u00e3o-de-Obra;<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">A complexidade da Legisla\u00e7\u00e3o;<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">E a dificuldade de Relacionamento (P\u00fablico Interno).<\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<h2><span style=\"font-weight: 400;\">Quais s\u00e3o as vantagens?<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">No entanto, tamb\u00e9m h\u00e1 bons motivos para subcontratar servi\u00e7os. Sobre os aspetos positivos do outsourcing, da sua implanta\u00e7\u00e3o e gest\u00e3o, os profissionais de Manuten\u00e7\u00e3o mencionam:<\/span><\/p>\n<p>&nbsp;<\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">O custo;<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">O dom\u00ednio T\u00e9cnico (know-how);<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">A disponibilidade do Fornecedor;<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">A disponibilidade das Instala\u00e7\u00f5es;<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">A mitiga\u00e7\u00e3o de Riscos;<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">E o atendimento da Legisla\u00e7\u00e3o.<\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<h2><span style=\"font-weight: 400;\">Conclus\u00e3o<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Muitos profissionais de Manuten\u00e7\u00e3o consideram que o <em>outsourcing<\/em> \u00e9 uma boa op\u00e7\u00e3o estrat\u00e9gica. Os n\u00fameros n\u00e3o mentem!\u00a0<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">No entanto, os n\u00fameros tamb\u00e9m mostram que n\u00e3o \u00e9 a solu\u00e7\u00e3o perfeita. Os motivos? Podemos apontar coisas como aspetos culturais, experi\u00eancias menos positivas, inc\u00f3modo com \u201cperda de poder\u201d, dificuldade em trocar a gest\u00e3o de pessoas por gest\u00e3o de contratos, etc.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">Na nossa opini\u00e3o, <em>outsourcing<\/em>\u00a0de servi\u00e7os de Manuten\u00e7\u00e3o \u00e9 a coisa mais comum do mundo. No entanto,<\/span>\u00a0existe nenhum modelo de <em>outsourcing<\/em> que responda \u00e0s necessidades de qualquer empresa, pois a subcontrata\u00e7\u00e3o de servi\u00e7os n\u00e3o \u00e9 nem a panaceia para todos os problemas, nem uma maldi\u00e7\u00e3o. Afinal, tudo tem os seus pr\u00f3s e os seus contras.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Estudos e especialistas em outsourcing de servi\u00e7os de manuten\u00e7\u00e3o em Portugal debru\u00e7am-se sobre os pr\u00f3s e os contras da subcontrata\u00e7\u00e3o.<\/p>\n","protected":false},"author":54,"featured_media":4000,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"content-type":"","footnotes":"","_wp_rev_ctl_limit":""},"categories":[373,351],"tags":[],"class_list":["post-6008","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-facility-management","category-gestao-de-ativos"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Outsourcing de Servi\u00e7os de Manuten\u00e7\u00e3o \u2013 Pr\u00f3s e Contras &#8226; Infraspeak Blog<\/title>\n<meta name=\"description\" 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