{"id":584,"date":"2018-08-29T17:40:58","date_gmt":"2018-08-29T17:40:58","guid":{"rendered":"https:\/\/blog.infraspeak.com\/?p=584"},"modified":"2024-11-26T15:22:34","modified_gmt":"2024-11-26T15:22:34","slug":"desafios-da-modernizacao-da-assistencia-tecnica","status":"publish","type":"post","link":"https:\/\/blog.infraspeak.com\/pt-pt\/desafios-da-modernizacao-da-assistencia-tecnica\/","title":{"rendered":"Desafios da moderniza\u00e7\u00e3o da Assist\u00eancia T\u00e9cnica"},"content":{"rendered":"
<\/div>

A Assist\u00eancia T\u00e9cnica, tal como outras \u00e1reas, est\u00e1 em constante evolu\u00e7\u00e3o e tem vindo a sofrer altera\u00e7\u00f5es ao longo do tempo. Tanto para os t\u00e9cnicos, como para os gestores, \u00e9 essencial reestruturar os m\u00e9todos de trabalho e adapt\u00e1-los \u00e0s novas realidades. Neste artigo, reunimos, por isso, os principais desafios da moderniza\u00e7\u00e3o da Assist\u00eancia T\u00e9cnica.<\/p>\n

1. Gerir equipas grandes<\/strong><\/h2>\n

Empresas de Assist\u00eancia T\u00e9cnica envolvem, por norma, uma equipa grande, o que torna o trabalho dos gestores mais dif\u00edcil. Um dos grandes desafios passa ent\u00e3o por planear a agenda e fazer a ponte entre o elevado n\u00famero de t\u00e9cnicos e o elevado n\u00famero de clientes da pr\u00f3pria empresa. Neste sentido, \u00e9 muito importante garantir que todos sabem o que t\u00eam para fazer e quando, onde ir, qual o material necess\u00e1rio, quais os equipamentos que v\u00e3o intervencionar, entre outros.<\/p>\n

O ideal ser\u00e1 ter toda a informa\u00e7\u00e3o centralizada e de f\u00e1cil acesso, nomeadamente pela utiliza\u00e7\u00e3o de um software de automatiza\u00e7\u00e3o. Al\u00e9m da organiza\u00e7\u00e3o e distribui\u00e7\u00e3o de tarefas, quando a interven\u00e7\u00e3o \u00e9 finalizada ficam registados no sistema todos os passos dados. S\u00e3o disso exemplo o tempo gasto para a resolu\u00e7\u00e3o ou o tipo\/quantidade de material utilizado.<\/p>\n

Com o apoio de um software automatizado \u00e9 ainda poss\u00edvel criar relat\u00f3rios autom\u00e1ticos e o gestor pode rapidamente avan\u00e7ar com o processo (por exemplo, com a fatura\u00e7\u00e3o), sem ter de esperar que o t\u00e9cnico preencha um relat\u00f3rio no final do dia ou at\u00e9 mesmo da semana. Al\u00e9m de otimizar a rapidez das opera\u00e7\u00f5es, previne que os t\u00e9cnicos se esque\u00e7am de registar todas as a\u00e7\u00f5es e detalhes da interven\u00e7\u00e3o.<\/p>\n

2. Acompanhar a evolu\u00e7\u00e3o dos equipamentos<\/strong><\/h2>\n

Com a evolu\u00e7\u00e3o tecnol\u00f3gica, os equipamentos tornaram-se cada vez mais modernos e espec\u00edficos. Isto exige t\u00e9cnicos 100% qualificados e com acesso direto e facilitado a toda a informa\u00e7\u00e3o existente sobre as m\u00e1quinas. A solu\u00e7\u00e3o pode passar pela disponibilidade de uma plataforma agregadora, em que os gestores podem carregar toda a informa\u00e7\u00e3o e que fica automaticamente dispon\u00edvel para consulta dos t\u00e9cnicos.<\/p>\n

Al\u00e9m disso, \u00e9 muito importante ter uma equipa treinada e bem organizada, para otimizar tempo (e dinheiro), e os pr\u00f3prios trabalhos.<\/p>\n

3. Manter o interesse pela \u00e1rea<\/strong><\/h2>\n

A Assist\u00eancia T\u00e9cnica \u00e9 um trabalho que, \u00e0 primeira vista, pode parecer mon\u00f3tono, moroso e com diversos entraves log\u00edsticos. Por este motivo, \u00e9 essencial modernizar a \u00e1rea e mostrar \u00e0s novas gera\u00e7\u00f5es que tem acompanhado os avan\u00e7os que se registaram ao longo dos \u00faltimos anos.<\/p>\n

Como sabemos, de gera\u00e7\u00e3o em gera\u00e7\u00e3o mudam as ferramentas e os comportamentos, e o principal fator de mudan\u00e7a dos \u00faltimos tempos tem sido a tecnologia. Com este apoio, a Assist\u00eancia T\u00e9cnica pode tornar-se um trabalho agrad\u00e1vel, de f\u00e1cil gest\u00e3o, intuitivo e simples.<\/p>\n

4. Efici\u00eancia energ\u00e9tica e sustentabilidade<\/strong><\/h2>\n

Equipamento que n\u00e3o for monitorizado e acompanhado ao longo do seu ciclo de vida, tem tend\u00eancia a degradar-se mais facilmente. Entre as diversas falhas ou avarias, podemos lidar com perdas de \u00e1gua, correntes el\u00e9tricas, entre outras, que causam um impacto negativo no ambiente.<\/p>\n

Pr\u00e1ticas sustent\u00e1veis s\u00e3o cada vez mais importantes e bem-vindas em qualquer \u00e1rea, e a Assist\u00eancia T\u00e9cnica n\u00e3o \u00e9 exce\u00e7\u00e3o. A Manuten\u00e7\u00e3o Preventiva, realizada com apoio de um software de automatiza\u00e7\u00e3o, fomenta estes valores e deve ser adotada sempre que for poss\u00edvel e a mais adequada. O acompanhamento e monitoriza\u00e7\u00e3o regular dos equipamentos permite evitar acontecimentos imprevistos e avarias de grande escala inesperadas, que podem ter um impacto avassalador a n\u00edvel do ambiente.<\/p>\n

—<\/p>\n

Fale connosco<\/a> e perceba, em detalhe, como responder aos principais desafios da moderniza\u00e7\u00e3o da Assist\u00eancia T\u00e9cnica.<\/p>\n","protected":false},"excerpt":{"rendered":"

A Assist\u00eancia T\u00e9cnica, tal como outras \u00e1reas, est\u00e1 em constante evolu\u00e7\u00e3o e tem vindo a sofrer altera\u00e7\u00f5es ao longo do tempo. Tanto para os t\u00e9cnicos, como para os gestores, \u00e9 essencial reestruturar os m\u00e9todos de trabalho e adapt\u00e1-los \u00e0s novas realidades. Neste artigo, reunimos os principais desafios da moderniza\u00e7\u00e3o da Assist\u00eancia T\u00e9cnica.<\/p>\n","protected":false},"author":54,"featured_media":1695,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"content-type":"","footnotes":"","_wp_rev_ctl_limit":""},"categories":[322,371,372],"tags":[71,126,125],"class_list":["post-584","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-asset-management","category-manutencao","category-tecnologia","tag-assistencia-tecnica","tag-desafios","tag-modernizacao"],"yoast_head":"\nDesafios da moderniza\u00e7\u00e3o da Assist\u00eancia T\u00e9cnica • Infraspeak Blog<\/title>\n<meta name=\"description\" content=\"A Assist\u00eancia T\u00e9cnica, tal como outras \u00e1reas, est\u00e1 em constante evolu\u00e7\u00e3o. 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