{"id":507,"date":"2018-07-30T14:42:38","date_gmt":"2018-07-30T14:42:38","guid":{"rendered":"https:\/\/blog.infraspeak.com\/?p=507"},"modified":"2026-02-19T19:42:46","modified_gmt":"2026-02-19T19:42:46","slug":"top-5-desafios-gestao-hoteleira","status":"publish","type":"post","link":"https:\/\/blog.infraspeak.com\/pt-pt\/top-5-desafios-gestao-hoteleira\/","title":{"rendered":"Infraspeak for hotels: supere os desafios da gest\u00e3o hoteleira"},"content":{"rendered":"
<\/div>

Os gestores s\u00e3o diariamente confrontados com in\u00fameros desafios na gest\u00e3o hoteleira: as incans\u00e1veis chamadas de manuten\u00e7\u00e3o, burocracias, custos, etc. Conversamos com alguns dos nossos clientes para conhecer melhor os percal\u00e7os por eles enfrentados e definimos um Top 5, acompanhado das solu\u00e7\u00f5es que deram resposta a estes desafios e tornaram a rotina dos nossos gestores muito mais simples e inteligente.<\/p>\n

Top 5 desafios da gest\u00e3o hoteleira<\/h2>\n

1. Tempo de resolu\u00e7\u00e3o de avarias<\/h2>\n

O tempo de resolu\u00e7\u00e3o de avarias \u00e9 um fator crucial na manuten\u00e7\u00e3o de um hotel e que tem impacto direto na satisfa\u00e7\u00e3o dos h\u00f3spedes e na fatura\u00e7\u00e3o. Um quarto com itens avariados significa um quarto n\u00e3o dispon\u00edvel no hotel, e uma unidade hoteleira bloqueada representa menos neg\u00f3cio gerado.<\/p>\n

Reduzir o tempo entre a comunica\u00e7\u00e3o da avaria e a sua resolu\u00e7\u00e3o \u00e9 fundamental para garantir a qualidade e celeridade dos servi\u00e7os de manuten\u00e7\u00e3o. Com a gest\u00e3o de avarias do Infraspeak for Hotels, o t\u00e9cnico tem acesso r\u00e1pido a todas as avarias reportadas e pode, ele mesmo, reportar, se identificar alguma falha durante a rotina de manuten\u00e7\u00e3o. Este m\u00f3dulo cont\u00e9m tamb\u00e9m todas as informa\u00e7\u00f5es que o t\u00e9cnico precisa para executar aquela tarefa: hist\u00f3rico do equipamento, stock, documentos e garantias, entre outras.<\/p>\n

2. Trabalho administrativo<\/h2>\n

O excesso de trabalho administrativo foi reportado pelos nossos clientes como uma das maiores dificuldades na rotina das opera\u00e7\u00f5es t\u00e9cnicas. Alguns exemplos s\u00e3o a acumula\u00e7\u00e3o de ordens de servi\u00e7o impressas em cima da mesa \u2013 empilhadas enquanto esperam por priotiza\u00e7\u00e3o e aprova\u00e7\u00e3o \u2013, assim como os relat\u00f3rios peri\u00f3dicos que, dificlmente, s\u00e3o elaborados apenas com base em ficheiros de Excel e folhas de papel. Nada disto ajuda o gestor a tornar o seu trabalho mais pr\u00e1tico e eficiente.<\/p>\n

O Infraspeak for Hotels \u00e9 uma plataforma paper free<\/em>, onde tudo \u00e9 armazenado na nuvem e \u00e9 facilmente acedido atrav\u00e9s do smartphone ou computador. A gest\u00e3o das avarias \u00e9 realizada exclusivamente online, sem trocas de pap\u00e9is ou ficheiros por email, e os relat\u00f3rios e indicadores podem ser diretamente consultados na plataforma ou descarregados pela interface de gest\u00e3o.<\/p>\n

3. Chamadas e interrup\u00e7\u00f5es<\/h2>\n

Outros fatores que atrapalham as fun\u00e7\u00f5es da gest\u00e3o s\u00e3o as interrup\u00e7\u00f5es para pedidos burocr\u00e1ticos ou informa\u00e7\u00f5es centralizadas no gestor e as chamadas de manuten\u00e7\u00e3o. Muitas das vezes, as quest\u00f5es repetem-se e\/ou s\u00e3o bastantes simples, o que pode ser conferido e gerido diretamente no Infraspeak for Hotels. Por exemplo, a s\u00e9rie e modelo de um equipamento. N\u00e3o \u00e9 necess\u00e1rio contactar a administra\u00e7\u00e3o para aceder aos certificados ou documentos do ativo, uma vez que o t\u00e9cnico tem tudo no ecr\u00e3 do smartphone.<\/p>\n

4. Comunica\u00e7\u00e3o entre equipas<\/h2>\n

A comunica\u00e7\u00e3o entre as equipas de housekeeping, manuten\u00e7\u00e3o, gest\u00e3o e restante staff \u00e9 uma dificuldade di\u00e1ria para a hotelaria. N\u00e3o s\u00f3 como forma de agilizar o reporte de avarias, mas tamb\u00e9m para dar feedback \u00e0 equipa e aos clientes de que foi dado seguimento \u00e0s opera\u00e7\u00f5es ou que a avaria j\u00e1 foi resolvida. O Infraspeak for Hotels permite a troca de mensagens entre todo o staff. Atrav\u00e9s do Infraspeak Direct, uma aplica\u00e7\u00e3o exclusiva para o reporte de avarias, \u00e9 poss\u00edvel a troca de mensagens e impress\u00f5es entre gestores, t\u00e9cnicos e rececionistas.<\/p>\n

5. Alto custo das opera\u00e7\u00f5es<\/h2>\n

Por ser, aparentemente, um problema dif\u00edcil de contornar, o alto custo da manuten\u00e7\u00e3o inviabiliza, muitas vezes, novos projetos ou a implementa\u00e7\u00e3o de uma manuten\u00e7\u00e3o preventiva mais detalhada. No entanto, com o Infraspeak for Hotels, o gestor consegue reduzir desde custos pequenos, como as impress\u00f5es em papel, at\u00e9 ver aumentar a produtividade da equipa e com isso otimizar o custo\/hora dos seus profissionais.<\/p>\n

O controlo de consumos tamb\u00e9m \u00e9 uma forma de reduzir os custos das opera\u00e7\u00f5es. A cada tarefa que necessita consumo de materiais, o t\u00e9cnico e a equipa registam na aplica\u00e7\u00e3o quanto foi utilizado, sempre sincronizado com o stock. Isto permite ao gestor ler no relat\u00f3rio do ativo o quanto foi consumido no total do per\u00edodo e se isso representa um aumento ou redu\u00e7\u00e3o, eliminando desperd\u00edcios e melhor aproveitando os equipamentos mais eficientes.<\/p>\n","protected":false},"excerpt":{"rendered":"

Os gestores s\u00e3o diariamente confrontados com in\u00fameros desafios na gest\u00e3o hoteleira: as incans\u00e1veis chamadas de manuten\u00e7\u00e3o, burocracias, custos, etc. Conversamos com alguns dos nossos clientes para conhecer melhor os percal\u00e7os por eles enfrentados e definimos um Top 5.<\/p>\n","protected":false},"author":54,"featured_media":504,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"content-type":"","footnotes":"","_wp_rev_ctl_limit":""},"categories":[356,372],"tags":[109,95],"class_list":["post-507","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-hotelaria-retalho","category-tecnologia","tag-desfios","tag-gestao-hoteleira"],"yoast_head":"\nInfraspeak for hotels: supere os desafios da gest\u00e3o hoteleira<\/title>\n<meta name=\"description\" content=\"Conversamos com os nossos clientes e definimos um Top 5 Desafios da Gest\u00e3o Hoteleira, acompanhado das 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