{"id":478,"date":"2018-07-11T12:38:11","date_gmt":"2018-07-11T12:38:11","guid":{"rendered":"https:\/\/blog.infraspeak.com\/?p=478"},"modified":"2024-11-26T15:18:01","modified_gmt":"2024-11-26T15:18:01","slug":"6-vantagens-nfc-hoteis","status":"publish","type":"post","link":"https:\/\/blog.infraspeak.com\/pt-pt\/6-vantagens-nfc-hoteis\/","title":{"rendered":"6 vantagens da tecnologia NFC para hot\u00e9is"},"content":{"rendered":"
<\/div>

A Comunica\u00e7\u00e3o por Campo de Proximidade, ou NFC, do ingl\u00eas <\/span>Near Field Communication<\/span><\/i>, \u00e9 uma tecnologia cada vez mais popular que parece ter vindo para ficar. Permite trocas de informa\u00e7\u00e3o entre dois ou mais dispositivos (tais como <\/span>smartphones<\/span><\/i>, que atualmente s\u00e3o maioritariamente fabricados com o <\/span>hardware<\/span><\/i> necess\u00e1rio para NFC) de forma segura e sem fios. V\u00e1rios usos desta tecnologia foram j\u00e1 demonstrados, incluindo no com\u00e9rcio, transportes, ou manuten\u00e7\u00e3o.<\/span><\/p>\n

Os hot\u00e9is, especialmente aqueles com grandes infraestruturas e equipas e com grande afluxo de h\u00f3spedes, podem melhorar significativamente a experi\u00eancia do clientes e as suas opera\u00e7\u00f5es com a tecnologia NFC. Vejamos como:<\/span><\/p>\n

1. Substituir as chaves<\/span><\/h2>\n

Com a Comunica\u00e7\u00e3o por Campo de Proximidade, as chaves dos quartos poder\u00e3o ser transmitidas aos h\u00f3spedes atrav\u00e9s dos <\/span>smartphones<\/span><\/i>, substituindo os cart\u00f5es de banda magn\u00e9tica atualmente usados. <\/span><\/p>\n

Isto n\u00e3o s\u00f3 melhorar\u00e1 a experi\u00eancia dos h\u00f3spedes, permitindo que o <\/span>check-in<\/span><\/i> seja autom\u00e1tico (poupando-lhes tempo de espera em filas, na rece\u00e7\u00e3o), mas tamb\u00e9m aumentar\u00e1 a seguran\u00e7a, visto que estas chaves n\u00e3o ser\u00e3o facilmente perdidas, apagadas ou falsificadas, como os cart\u00f5es de banda magn\u00e9tica.<\/span><\/p>\n

2. Acesso autom\u00e1tico ao Wi-Fi<\/span><\/h2>\n

As etiquetas NFC podem ser configuradas para dar acesso imediato a uma rede Wi-Fi sem a necessidade de inserir uma palavra-passe. Colocando uma ou mais etiquetas nos quartos ou nas \u00e1reas comuns, todos poder\u00e3o aceder \u00e0 rede simplesmente aproximando o <\/span>smartphone<\/span><\/i> da etiqueta. \u00a0Desta forma, os h\u00f3spedes n\u00e3o precisar\u00e3o de escrever uma password e, por outro lado, as pessoas no exterior continuar\u00e3o a n\u00e3o poder aceder \u00e0 rede.<\/span><\/p>\n

3. Pagamentos simples<\/span><\/h2>\n

Os pagamentos usando a tecnologia NFC j\u00e1 s\u00e3o poss\u00edveis e frequentes em v\u00e1rios locais, como supermercados. Com a aplica\u00e7\u00e3o conectada ao seu cart\u00e3o de cr\u00e9dito ou d\u00e9bito, s\u00f3 \u00e9 preciso aproximar o smartphone do terminal sem fios na caixa para que o pagamento seja instantaneamente efetuado. Sem cart\u00e3o, sem PIN, sem complica\u00e7\u00f5es.<\/span><\/p>\n

Ent\u00e3o, porque n\u00e3o melhorar ainda mais a experi\u00eancia dos h\u00f3spedes, implementando esta tecnologia nos hot\u00e9is para pagamentos de alimenta\u00e7\u00e3o, servi\u00e7os ou atividades de lazer?<\/span><\/p>\n

4. Gest\u00e3o de Manuten\u00e7\u00e3o<\/span><\/h2>\n

A tecnologia NFC n\u00e3o \u00e9 s\u00f3 \u00fatil para os h\u00f3spedes. A equipa de manuten\u00e7\u00e3o pode tamb\u00e9m beneficiar dela, atrav\u00e9s da identifica\u00e7\u00e3o adequada de todos os equipamentos com etiquetas NFC. Com um Sistema de Gest\u00e3o de Manuten\u00e7\u00e3o, os t\u00e9cnicos podem usar os <\/span>smartphones<\/span><\/i> e as etiquetas para aceder instantaneamente a toda a informa\u00e7\u00e3o relevante sobre o equipamento e a manuten\u00e7\u00e3o de que ele necessita.<\/span><\/p>\n

Com o Infraspeak Direct<\/a>, todos os membros do <\/span>staff<\/span><\/i>, bem como os clientes, podem facilmente reportar avarias nos equipamentos, que ser\u00e3o automaticamente registadas no sistema e acess\u00edveis pelos gestores ou os t\u00e9cnicos respons\u00e1veis pelas mesmas.<\/span><\/p>\n

5.<\/span> Housekeeping<\/span><\/i><\/h2>\n

Tal como as equipas de manuten\u00e7\u00e3o, as equipas de <\/span>housekeeping<\/span><\/i> tamb\u00e9m podem ter as suas tarefas facilitadas pelas etiquetas NFC, com listas de tarefas para cada local instantaneamente acess\u00edveis na aplica\u00e7\u00e3o m\u00f3vel. Com este tipo de sistema, os gestores poder\u00e3o tamb\u00e9m verificar o estado das opera\u00e7\u00f5es em tempo real.<\/span><\/p>\n

6. Assegurar a presen\u00e7a do pessoal<\/span><\/h2>\n

Esta possibilidade \u00e9 v\u00e1lida para todos os membros do <\/span>staff<\/span><\/i>, desde t\u00e9cnicos de manuten\u00e7\u00e3o a patrulhas de seguran\u00e7a. Sendo-lhes necess\u00e1rio ler as etiquetas NFC relevantes para as suas tarefas di\u00e1rias, esta tamb\u00e9m \u00e9 uma forma de assegurar, em tempo real, que eles est\u00e3o presentes nos locais ou junto aos equipamentos, o que permite aos gestores ter uma melhor vis\u00e3o acerca do desempenho di\u00e1rio de cada membro da equipa.<\/span><\/p>\n

\u00c9 \u00f3bvio que a tecnologia NFC \u00e9 altamente promissora e que pode ser extremamente \u00fatil em v\u00e1rios setores, incluindo o hoteleiro. \u00c9 de notar que apesar de alguns aspetos mencionados serem mais dirigidos \u00e0s opera\u00e7\u00f5es internas do hotel do que aos h\u00f3spedes, todos eles acabar\u00e3o por afetar a qualidade do servi\u00e7o prestado e a experi\u00eancia e satisfa\u00e7\u00e3o dos h\u00f3spedes.<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"

Os hot\u00e9is, especialmente aqueles com grandes infraestruturas e equipas, podem melhorar significativamente a experi\u00eancia dos h\u00f3spedes e as suas opera\u00e7\u00f5es com a tecnologia NFC.<\/p>\n","protected":false},"author":54,"featured_media":475,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"content-type":"","footnotes":"","_wp_rev_ctl_limit":""},"categories":[356,372],"tags":[54],"class_list":["post-478","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-hotelaria-retalho","category-tecnologia","tag-hoteis"],"yoast_head":"\n6 vantagens da tecnologia NFC para hot\u00e9is • Infraspeak Blog<\/title>\n<meta name=\"description\" content=\"Os hot\u00e9is, especialmente aqueles com grandes infraestruturas e equipas, podem melhorar a experi\u00eancia dos h\u00f3spedes e as suas opera\u00e7\u00f5es com NFC.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, 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