{"id":3252,"date":"2019-11-13T19:32:06","date_gmt":"2019-11-13T19:32:06","guid":{"rendered":"https:\/\/blog.infraspeak.com\/?p=3252"},"modified":"2026-04-02T18:41:38","modified_gmt":"2026-04-02T18:41:38","slug":"desafios-manutencao-especialistas-pt","status":"publish","type":"post","link":"https:\/\/blog.infraspeak.com\/pt-pt\/desafios-manutencao-especialistas-pt\/","title":{"rendered":"Os maiores desafios e prioridades na gest\u00e3o de manuten\u00e7\u00e3o em Portugal"},"content":{"rendered":"
<\/div>

A r\u00e1pida evolu\u00e7\u00e3o dos setores de facility management, assist\u00eancia t\u00e9cnica e manuten\u00e7\u00e3o em Portugal nos \u00faltimos anos faz com que as equipas de manuten\u00e7\u00e3o portuguesas tenham de evoluir com ele e ultrapassar constantemente novos desafios e adaptar-se a novos paradigmas, novas tecnologias como software gest\u00e3o de facilities<\/a> e novos padr\u00f5es de qualidade. Mas quais s\u00e3o, atualmente, os principais desafios e prioridades para as equipas de manuten\u00e7\u00e3o?<\/p>\n

A Infraspeak falou com 50 especialistas portugueses para conhecer as dificuldades que mais sentem no dia-a-dia, quais as causas que atribuem a esses desafios e quais s\u00e3o as suas prioridades para o ano 2020.<\/span><\/p>\n

Para enfrentar estes desafios crescentes, as equipas de manuten\u00e7\u00e3o modernas necessitam de ferramentas como software gest\u00e3o de ativos<\/a> para responder eficazmente \u00e0s exig\u00eancias do setor.<\/p>\n

Pouco controlo operacional<\/span><\/h2>\n

Para a maioria dos gestores portugueses, a prioridade \u00e9 o controlo da equipa e do trabalho dos t\u00e9cnicos de manuten\u00e7\u00e3o. Tendo em conta que a gest\u00e3o manual, sem um software CMMS<\/a> dedicado ou tecnologia NFC, n\u00e3o permite assegurar a presen\u00e7a dos t\u00e9cnicos nos devidos locais e confirmar a execu\u00e7\u00e3o das tarefas, a raz\u00e3o mais frequentemente apontada para os problemas de controlo operacional \u00e9 a gest\u00e3o atrav\u00e9s de papel ou folhas de Excel.<\/p>\n


\n<\/span>Alguns gestores mencionam ainda a grande rotatividade dos t\u00e9cnicos<\/strong> nas organiza\u00e7\u00f5es, fruto da alta procura no mercado, como estando na base da falta de controlo da equipa, bem como a depend\u00eancia de t\u00e9cnicos espec\u00edficos para gest\u00e3o do servi\u00e7o em alturas de maior atividade.<\/span><\/p>\n

Excesso de Papel<\/span><\/h2>\n

De facto, a depend\u00eancia do papel ou de folhas Excel para gest\u00e3o de toda a equipa e opera\u00e7\u00f5es \u00e9 o segundo maior desafio referido pelos inquiridos. 45,2% dos gestores refere ainda a depend\u00eancia do papel como um desafio, seja pela falta de um software de gest\u00e3o de manuten\u00e7\u00e3o (CMMS)<\/a> ou software field service management<\/a>, ou porque o software que utilizam n\u00e3o satisfaz todas as necessidades da equipa.<\/p>\n

Al\u00e9m da gest\u00e3o de opera\u00e7\u00f5es, a gest\u00e3o eficiente de materiais atrav\u00e9s de software gest\u00e3o de stocks<\/a> \u00e9 fundamental para o sucesso das opera\u00e7\u00f5es de manuten\u00e7\u00e3o e para reduzir a depend\u00eancia de processos manuais.<\/p>\n

V\u00e1rios gestores referem que tentam informatizar as opera\u00e7\u00f5es por via de emails, al\u00e9m do uso de tablets ou computadores port\u00e1teis por parte dos t\u00e9cnicos, mas, sem um software dedicado, n\u00e3o t\u00eam acesso a funcionalidades que permitam eliminar a depend\u00eancia do papel. Um inquirido menciona ainda a dificuldade em gerir imprevistos quando a gest\u00e3o \u00e9 feita atrav\u00e9s de folhas de Excel.<\/span><\/p>\n

 <\/p>\n

Implementa\u00e7\u00e3o de Tecnologia<\/span><\/h2>\n

“Uma empresa que queira singrar nesta \u00e1rea tem apostar numa boa ferramenta de gest\u00e3o de manuten\u00e7\u00e3o e opera\u00e7\u00f5es”, refere Paulo Borrego, da empresa Borrego Engenharia, que se posiciona como um defensor da tecnologia na manuten\u00e7\u00e3o em Portugal.<\/p>\n

Apesar de a maioria dos gestores reconhecer a import\u00e2ncia da tecnologia, mais de 53,8% dos inquiridos ainda n\u00e3o usa nenhum CMMS<\/strong>, por variadas raz\u00f5es. Para alguns, o investimento num software n\u00e3o se justifica pela pequena dimens\u00e3o da empresa; para outros, os entraves s\u00e3o a falta de fundos para investir no software mais adequado<\/strong>, ou a resist\u00eancia por parte dos t\u00e9cnicos \u2014 por exemplo, um inquirido conta ter experimentado um software ao qual a equipa n\u00e3o se adaptou porque o uso de tablets n\u00e3o era pr\u00e1tico e a necessidade de consultar dados offline se mantinha.<\/span><\/p>\n

Como tal, cerca de 44% das equipas que j\u00e1 usam software dedicado dizem ter<\/strong> desenvolvido ou estar a desenvolver uma solu\u00e7\u00e3o interna<\/strong>,\u00a0 quer porque o investimento \u00e9 menor, quer por n\u00e3o encontrarem solu\u00e7\u00f5es no mercado que satisfa\u00e7am as necessidades de v\u00e1rios departamentos da empresa (ex.: loja, com\u00e9rcio e oficina, como partilhado pela gestora de manuten\u00e7\u00e3o de uma empresa de servi\u00e7os de climatiza\u00e7\u00e3o). <\/span><\/p>\n

Para empresas que procuram alternativas no mercado, solu\u00e7\u00f5es integradas como software CAFM<\/a> podem ajudar a centralizar a gest\u00e3o de facilities e manuten\u00e7\u00e3o, satisfazendo as necessidades de v\u00e1rios departamentos.<\/p>\n

Alguns dos sistemas externos mencionados pelos gestores inquiridos s\u00e3o SAP e ManWinWin, al\u00e9m do Infraspeak.<\/span><\/p>\n

 <\/p>\n

An\u00e1lise de Dados e Cria\u00e7\u00e3o de Relat\u00f3rios<\/span><\/h2>\n

Mais de 23,7% dos gestores consideram que a sua prioridade \u00e9 melhorar a an\u00e1lise de dados e cria\u00e7\u00e3o de relat\u00f3rios\u00a0 \u2014 atualmente, al\u00e9m de o processo de cria\u00e7\u00e3o ser moroso, nem sempre conseguem ter acesso a relat\u00f3rios dos t\u00e9cnicos, especialmente quando o cliente onde trabalham n\u00e3o utiliza um CMMS. Um dos inquiridos refere que, sem relat\u00f3rios, n\u00e3o consegue transmitir a qualidade do trabalho do t\u00e9cnicos<\/strong> aos clientes, o que pode prejudicar o reconhecimento dos mesmos.<\/span><\/p>\n

A press\u00e3o regulamentar crescente mencionada pelos gestores torna essencial o uso de software gest\u00e3o de compliance<\/a> para garantir conformidade e facilitar a cria\u00e7\u00e3o de relat\u00f3rios exigidos pelas autoridades.<\/p>\n

Outros problemas mencionados com alguma frequ\u00eancia incluem a dispers\u00e3o da informa\u00e7\u00e3o por aus\u00eancia de uma plataforma de centraliza\u00e7\u00e3o, problemas a n\u00edvel de efici\u00eancia de or\u00e7amenta\u00e7\u00e3o e cobran\u00e7as, al\u00e9m da press\u00e3o regulamentar exercida sobre as organiza\u00e7\u00f5es.<\/span><\/p>\n

—<\/p>\n

Quer saber como \u00e9 que o Infraspeak pode ajudar na resolu\u00e7\u00e3o de todos estes problemas e atingir os seus objetivos em 2020? Fale connosco!<\/p>\n

\"\"<\/p>\n","protected":false},"excerpt":{"rendered":"

Fal\u00e1mos com 50 gestores de manuten\u00e7\u00e3o portugueses para perceber quais os principais desafios que enfrentam atualmente e que causas lhes atribuem.<\/p>\n","protected":false},"author":54,"featured_media":3269,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"content-type":"","footnotes":"","_wp_rev_ctl_limit":""},"categories":[373],"tags":[126,445,58,42],"class_list":["post-3252","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-facility-management","tag-desafios","tag-especialistas","tag-gestao-de-manutencao","tag-manutencao"],"yoast_head":"\nOs maiores desafios e prioridades na gest\u00e3o de manuten\u00e7\u00e3o em Portugal • Infraspeak Blog<\/title>\n<meta name=\"description\" content=\"Fal\u00e1mos com 50 gestores de manuten\u00e7\u00e3o portugueses para perceber quais os principais desafios que enfrentam atualmente e que causas lhes atribuem.\" \/>\n<meta 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