{"id":15206,"date":"2022-07-27T20:06:19","date_gmt":"2022-07-27T20:06:19","guid":{"rendered":"https:\/\/blog.infraspeak.com\/?p=15206"},"modified":"2023-02-07T17:05:49","modified_gmt":"2023-02-07T17:05:49","slug":"hotelaria-tecnologia","status":"publish","type":"post","link":"https:\/\/blog.infraspeak.com\/pt-pt\/hotelaria-tecnologia\/","title":{"rendered":"Hotelaria & Tecnologia em destaque na IFM Talk"},"content":{"rendered":"
<\/div>

Hotelaria & Tecnologia em destaque na IFM Talk deste m\u00eas<\/b><\/h2>\n

<\/b>O nosso convidado foi Andrade Santos, diretor comercial da Nonius Ib\u00e9ria, uma empresa 100% portuguesa, com um vasto portf\u00f3lio tecnol\u00f3gico dedicado \u00e0 hotelaria.<\/p>\n

Neste artigo, partilhamos um breve resumo da conversa.
\nPara ter acesso ao podcast na \u00edntegra, junte-se \u00e0 Comunidade IFM <\/a>no Slack.<\/p>\n

A hotelaria passa por grandes dificuldades relacionadas com a falta de profissionais. <\/strong>
\n A tecnologia pode ser uma das solu\u00e7\u00f5es para aumentar a efic\u00e1cia das opera\u00e7\u00f5es? Em que medida?
\n<\/strong><\/h3>\n

Andrade Santos (AS)<\/strong>: A resposta \u00e9 sim, mas n\u00e3o \u00e9 uma um sim absoluto. A tecnologia na hotelaria n\u00e3o substitui tudo. <\/span>
\n<\/span>A hotelaria \u00e9 hospitalidade, pelo que n\u00e3o se consegue suprir completamente a falta das pessoas com tecnologia.<\/span>
\n<\/span>De facto, a tecnologia tem ajudado a hotelaria na otimiza\u00e7\u00e3o dos processos, mas n\u00e3o pode substituir o servi\u00e7o \u00e0 mesa, uma\u00a0 esplanada com um bom servi\u00e7o de bar, etc.
\n<\/span>Na pr\u00e1tica, a tecnologia d\u00e1 aos\u00a0 h\u00f3spedes um conjunto de informa\u00e7\u00f5es que evita que os profissionais se dediquem\u00a0 a\u00a0 tarefas repetitivas e o\u00a0 mais importante \u00e9 que esta informa\u00e7\u00e3o esteja presente e seja facilmente acess\u00edvel.
\nPor exemplo, uma coisa que hoje est\u00e1 muito na moda, que \u00e9 o pr\u00e9 check-in. <\/span>
\n<\/span>No fundo poupa tempo ao staff e fundamentalmente permite ao h\u00f3spede faz\u00ea-lo de forma c\u00f3moda, em qualquer s\u00edtio do hotel ou mesmo antes de chegar ao hotel.\u00a0<\/span><\/p>\n

Mas em resumo, as pessoas fazem muita falta na hotelaria.<\/span><\/h4>\n

O perfil do h\u00f3spede \u00e9 cada vez mais digital. Como \u00e9 que uma solu\u00e7\u00e3o tecnol\u00f3gica como a Nonius ajuda a melhorar a\u00a0 jornada digital do h\u00f3spede?<\/b><\/h3>\n

(AS)<\/strong>: A digitaliza\u00e7\u00e3o n\u00e3o \u00e9 uma coisa nova, mas \u00e9 algo que est\u00e1 cada vez mais presente e que proporciona meios poderosos de acesso \u00e0 informa\u00e7\u00e3o.
\n<\/span>E isso \u00e9 transposto para dentro do hotel,\u00a0que tem que proporcionar meios simples e eficazes de acesso \u00e0 informa\u00e7\u00e3o, seja ela interna ou externa.
\n<\/span>Portanto, havendo uma boa estrutura de comunica\u00e7\u00e3o com os h\u00f3spedes, a informa\u00e7\u00e3o digitalizada do hotel ser\u00e1 mais\u00a0 acess\u00edvel e mais f\u00e1cil de se apresentar. Mais, \u00e9 pass\u00edvel de ser enviada para os h\u00f3spedes de uma forma proativa e, portanto, tudo isto assenta no prop\u00f3sito da Nonius, que\u00a0 \u00e9 facilitar a comunica\u00e7\u00e3o digital.
\nN\u00e3o \u00e9 produzir a comunica\u00e7\u00e3o digital, n\u00e3o \u00e9 armazenar a comunica\u00e7\u00e3o digital, \u00e9 otimizar a comunica\u00e7\u00e3o digital para o hotel e para os seus h\u00f3spedes.
\n<\/span>O futuro eu n\u00e3o sei qual \u00e9, mas \u00e9 certamente na dire\u00e7\u00e3o do aumento de componentes que permitam comunicar de forma din\u00e2mica, com qualidade e\u00a0num crescendo em termos de velocidade e de disponibilidade.<\/span><\/p>\n


\nE por outro lado, que ajuda sup\u00f5e para os gestores dos hot\u00e9is? <\/b><\/h3>\n

(AS)<\/strong>: O gestor do hotel vive os problemas inerentes aos do gestor de uma empresa. Um\u00a0 hotel \u00e9 uma empresa.<\/span>
\n<\/span>A grande diferen\u00e7a \u00e9 que nos hot\u00e9is, para al\u00e9m dos funcion\u00e1rios, lida-se com muitas outras pessoas. <\/span>
\n<\/span>Pessoas que v\u00eam de fora, com culturas diferentes, com ideias diferentes, com perspectivas e expectativas\u00a0 relativamente \u00e0quilo que a unidade hoteleira\u00a0 \u00e9.<\/span>
\n<\/span>
\n<\/span>Por um lado, o gestor tem desafios relacionados com a gest\u00e3o dos seus sistemas internos.<\/span><\/p>\n

Por outro lado, tem que gerir as expectativas dos h\u00f3spedes no acesso \u00e0 informa\u00e7\u00e3o pr\u00f3pria.\u00a0 Isto \u00e9,\u00a0 aos conte\u00fados que ele consome regularmente, independentemente de estar no hotel ou noutro s\u00edtio qualquer.
\n<\/span>Isto envolve o acesso \u00e0s redes sociais e \u00e0s plataformas de streaming, bem como a capacidade de comunicar com outras pessoas (inclusivamente em videoconfer\u00eancias).\u00a0<\/span>
\n<\/span>
\n<\/span>E depois claro, nos hot\u00e9is da cidade mant\u00e9m-se a parte do business, que\u00a0 tamb\u00e9m tem crescido.<\/span>
\n<\/span>As exig\u00eancias dos profissionais que trabalham de forma itinerante continuam a ser muito elevadas do ponto de vista da comunica\u00e7\u00e3o.<\/span>
\n<\/span>Se juntarmos a isto os os eventos que ocorrem nos hot\u00e9is, nas salas de reuni\u00f5es, isto ainda potencia mais a necessidade de haver muita qualidade no fluir da informa\u00e7\u00e3o. <\/span>
\n<\/span>
\n<\/span>Aquilo que\u00a0 n\u00f3s fazemos \u00e9 dar a oportunidade ao gestor de monitorizar tudo isto e de ajustar de forma consciente o que compra a terceiros, nomeadamente aos operadores de larguras de banda, etc,\u00a0 \u00e0s necessidades crescentes dos h\u00f3spedes (…)<\/span>
\n<\/span><\/p>\n


\nFalando de efici\u00eancia e integra\u00e7\u00f5es, Andrade, qual \u00e9 a import\u00e2ncia das integra\u00e7\u00f5es entre softwares neste setor? <\/b><\/h3>\n

(AS)<\/strong>: <\/span>N\u00e3o chega ter informa\u00e7\u00e3o digitalizada e armazenada, \u00e9 preciso que ela flua entre os v\u00e1rios sistemas. E quando isto acontece, a\u00a0 efici\u00eancia aumenta e muito.<\/span>
\n<\/span>Vou dar o exemplo do ar condicionado. Se eu puder variar o ar condicionado e utiliz\u00e1-lo consoante\u00a0 a presen\u00e7a dos h\u00f3spedes, naturalmente eu consigo poupan\u00e7as consider\u00e1veis em termos de energia.<\/span><\/p>\n

O que estamos aqui a fazer \u00e9 a criar correla\u00e7\u00e3o entre a informa\u00e7\u00e3o.<\/span>
\n<\/span>Naturalmente, duas plataformas isoladas n\u00e3o se apercebem da correla\u00e7\u00e3o de eventos que existe entre elas e n\u00e3o existindo correla\u00e7\u00e3o de eventos, tudo funciona autonomamente. <\/span>
\n<\/span>Resultado: a efici\u00eancia \u00e9 bastante menor (…)<\/span><\/b><\/p>\n


\nTendo em conta a sua experi\u00eancia e o contacto constante com profissionais do setor da hotelaria, <\/b>a digitaliza\u00e7\u00e3o \u00e9 hoje em dia\u00a0 uma prioridade para os hot\u00e9is?<\/b><\/h3>\n

(AS)<\/strong>: <\/span>A digitaliza\u00e7\u00e3o j\u00e1 era uma prioridade, porque a digitaliza\u00e7\u00e3o permite grandes quantidades de informa\u00e7\u00e3o armazenada, f\u00e1cil manuseamento, altera\u00e7\u00e3o e comunica\u00e7\u00e3o dessa informa\u00e7\u00e3o. Portanto, tudo o que \u00e9 informa\u00e7\u00e3o dos hot\u00e9is, se estiver digitalizada, proporciona a sua f\u00e1cil dissemina\u00e7\u00e3o pelos h\u00f3spedes\u00a0 e at\u00e9 pelos\u00a0 pr\u00f3prios funcion\u00e1rios. <\/span>
\n<\/span>N\u00f3s temos inclusivamente uma app para funcion\u00e1rios (…)<\/span><\/p>\n

 <\/p>\n

Junte-se \u00e0\u00a0Comunidade IFM <\/a>: ou\u00e7a o podcast completo, troque ideias e experi\u00eancias com outros profissionais de FM e Manuten\u00e7\u00e3o, fique a par das not\u00edcias e desfrute de cursos e conte\u00fados exclusivos.<\/strong><\/p>\n

 <\/p>\n

Para ouvir todas as IFM Talks, siga o nosso canal no Spotify<\/a>.<\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"

Hotelaria & Tecnologia em destaque na IFM Talk deste m\u00eas O nosso convidado foi Andrade Santos, diretor comercial da Nonius Ib\u00e9ria, uma empresa 100% portuguesa, com um vasto portf\u00f3lio tecnol\u00f3gico dedicado \u00e0 hotelaria. Neste artigo, partilhamos um breve resumo da conversa. Para ter acesso ao podcast na \u00edntegra, junte-se \u00e0 Comunidade IFM no Slack. A […]<\/p>\n","protected":false},"author":54,"featured_media":15185,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"content-type":"","footnotes":"","_wp_rev_ctl_limit":""},"categories":[783,371],"tags":[],"class_list":["post-15206","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-comunidade-ifm","category-manutencao"],"yoast_head":"\nHotelaria & Tecnologia em destaque na IFM Talk • Infraspeak Blog<\/title>\n<meta name=\"description\" content=\"No podcast das IFM Talks de julho, conversamos com Andrade Santos, da Nonius, sobre Hotelaria & Tecnologia. 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