{"id":1314,"date":"2019-02-07T19:02:03","date_gmt":"2019-02-07T19:02:03","guid":{"rendered":"https:\/\/blog.infraspeak.com\/?p=1314"},"modified":"2023-02-07T17:15:22","modified_gmt":"2023-02-07T17:15:22","slug":"novidades-7-fev","status":"publish","type":"post","link":"https:\/\/blog.infraspeak.com\/pt-pt\/novidades-7-fev\/","title":{"rendered":"Novidades do Infraspeak \u00b7 7-Fev-2019"},"content":{"rendered":"
<\/div>

Como correu o primeiro m\u00eas de 2019? Quantas avarias foram resolvidas e quantas ficaram por resolver? Qual foi o t\u00e9cnico que fechou mais avarias e em que edif\u00edcios houve mais avarias reportadas? Como se comparam todos estes valores com os meses anteriores?<\/span><\/p>\n

N\u00e3o tem a resposta a estas perguntas na ponta da l\u00edngua, ou n\u00e3o ? Agora, pode ter \u2014 introduzimos novas op\u00e7\u00f5es de visualiza\u00e7\u00e3o e de <\/span>drilldown<\/span><\/i> dos indicadores (ou, melhor, <\/span>super-indicadores<\/span><\/i>) de performance do Infraspeak, que lhe permitem obter informa\u00e7\u00e3o muito mais detalhada sobre as suas opera\u00e7\u00f5es e visualiz\u00e1-la de forma mais simplificada.<\/span><\/p>\n

Como se n\u00e3o bastasse, introduzimos SLAs nos trabalhos preventivos (na newsletter anterior apresent\u00e1mos os SLAs das avarias) e os novos indicadores dos SLAs, inclu\u00eddos nos super-indicadores de que fal\u00e1mos acima, bem como os relat\u00f3rios de atividade de utilizador.<\/span><\/p>\n

Super-indicadores<\/b><\/h2>\n

Acrescent\u00e1mos uma s\u00e9rie de novas funcionalidades aos indicadores de manuten\u00e7\u00e3o corretiva e preventiva. Agora \u00e9 poss\u00edvel, por exemplo, escolher visualizar os dados em gr\u00e1ficos de barras, de tend\u00eancia ou circulares \u2014 basta, para isso, usar os bot\u00f5es na barra lateral direita, ao lado de cada gr\u00e1fico.<\/span><\/p>\n

Pode tamb\u00e9m adicionar uma dimens\u00e3o aos gr\u00e1ficos para ver qualquer tipo de <\/span>drilldown<\/span><\/i> (por edif\u00edcio, local, tipo de avaria, prioridade, SLAs cumrpidos, etc) de todos os dados do gr\u00e1fico principal.<\/span><\/p>\n

\"\"<\/p>\n

Estes gr\u00e1ficos podem ent\u00e3o ser visualizados com barras empilhadas e pode at\u00e9 trocar os eixos do gr\u00e1fico, clicando no segundo bot\u00e3o \u2014 pode, por exemplo, saber o n\u00famero de avarias em cada estado de resolu\u00e7\u00e3o por edif\u00edcio, ao inv\u00e9s do n\u00famero de avarias em cada edif\u00edcio, por estado de resolu\u00e7\u00e3o.<\/span><\/p>\n

\"Indicadores<\/p>\n

No final da p\u00e1gina de indicadores, pode tamb\u00e9m ver a distribui\u00e7\u00e3o de avarias\/trabalhos ao longo do tempo, agrupados por m\u00eas, que pode visualizar em gr\u00e1fico de barras ou de linhas.<\/span><\/p>\n

\"Indicadores<\/p>\n

SLAs de trabalhos preventivos<\/b><\/h2>\n

Depois de termos introduzido a app de Acordos de N\u00edvel de Servi\u00e7o (SLA) relativamente a avarias, que lhe permite assegurar-se de que cumpre sempre os prazos de resolu\u00e7\u00e3o de avarias, apresentamos agora os SLAs tamb\u00e9m nos trabalhos preventivos \u2014 na cria\u00e7\u00e3o de um novo trabalho, basta abrir a aba \u201cSLA\u201d e definir o objetivo do SLA, a anteced\u00eancia do lembrete e quem recebe a notifica\u00e7\u00e3o em quest\u00e3o. O SLA ser\u00e1 ent\u00e3o adicionado a todo o trabalho.<\/span><\/p>\n

\"SLA<\/p>\n

Indicadores de SLAs<\/b><\/h2>\n

Agora pode tamb\u00e9m saber quais as percentagens de SLAs cumpridos e n\u00e3o cumpridos \u2014 nos indicadores de manuten\u00e7\u00e3o corretiva ou preventiva, basta agrupar os dados de acordo com o cumprimento dos SLAs associados para ver o <\/span>drilldown.<\/span><\/i><\/p>\n

\"SLA<\/p>\n

Relat\u00f3rios de Atividade de Utilizador<\/b><\/h2>\n

Est\u00e3o tamb\u00e9m dispon\u00edveis os novos Relat\u00f3rios de Atividade de Utilizador \u2014 \u00e9 poss\u00edvel exportar um relat\u00f3rio com uma lista completa de a\u00e7\u00f5es de qualquer utilizador no Infraspeak dentro de um intervalo de tempo espec\u00edfico, associados \u00e0s respetivas datas e horas.<\/span><\/p>\n

\"Relat\u00f3rio<\/p>\n","protected":false},"excerpt":{"rendered":"

Conhe\u00e7a os super-indicadores do Infraspeak, os novos SLAs dos trabalhos preventivos e os relat\u00f3rios de atividade de utilizador.<\/p>\n","protected":false},"author":54,"featured_media":1315,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"content-type":"","footnotes":"","_wp_rev_ctl_limit":""},"categories":[334],"tags":[167,78,222],"class_list":["post-1314","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-plataforma","tag-indicadores","tag-novidades","tag-sla"],"yoast_head":"\nNovidades do Infraspeak \u00b7 7-Fev-2019 • Infraspeak Blog<\/title>\n<meta name=\"description\" content=\"Conhe\u00e7a os super-indicadores do Infraspeak, os novos SLAs dos trabalhos preventivos e os relat\u00f3rios de atividade de utilizador.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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