{"id":12210,"date":"2022-02-14T15:05:15","date_gmt":"2022-02-14T15:05:15","guid":{"rendered":"https:\/\/blog.infraspeak.com\/?p=12210"},"modified":"2023-02-07T17:05:53","modified_gmt":"2023-02-07T17:05:53","slug":"facility-management-5-0","status":"publish","type":"post","link":"https:\/\/blog.infraspeak.com\/pt-pt\/facility-management-5-0\/","title":{"rendered":"A opini\u00e3o dos peritos: como ser\u00e1 o Facility Management na Ind\u00fastria 5.0?"},"content":{"rendered":"
<\/div>

Embora pare\u00e7a que a Ind\u00fastria 4.0 ainda mal arrancou, a Ind\u00fastria 5.0 j\u00e1 est\u00e1 a\u00ed ao virar da esquina. Mas o que \u00e9 a Ind\u00fastria 5.0? Em vez de aplicar a tecnologia apenas para alcan\u00e7ar a m\u00e1xima efici\u00eancia e lucro,<\/span> a Ind\u00fastria 5.0 defende que a tecnologia deve ser utilizada para uma maior sustentabilidade e justi\u00e7a social. H\u00e1 uma mudan\u00e7a de abordagem, sendo agora centrada no ser humano.\u00a0<\/b><\/p>\n

 <\/p>\n

Ser\u00e1 que a Manuten\u00e7\u00e3o e Facility Management v\u00e3o mudar com a Ind\u00fastria 5.0? E como \u00e9 que isso vai acontecer? <\/span>Fal\u00e1mos com especialistas da ind\u00fastria de v\u00e1rios pa\u00edses (Reino Unido, Espanha, Portugal e Brasil) para conhecer as previs\u00f5es deles sobre os\u00a0 desafios futuros e tend\u00eancias de Facility Management.<\/b><\/p>\n

 <\/p>\n

O Facility management ser\u00e1 centrado nas pessoas<\/b><\/h2>\n

A primeira diferen\u00e7a \u00e9 a viragem a favor da experi\u00eancia do utilizador, em detrimento de um Facility Management puramente operacional.<\/span> Ali\u00e1s, <\/span>Rui Gomes, da ISS Facility Services Portugal, considera que \u201cexperi\u00eancia\u201d \u00e9 <\/span>a <\/span><\/i>palavra certa para definir o futuro do FM. Por isso, prev\u00ea que o FM ir\u00e1 trabalhar cada vez mais em parceria com os Recursos Humanos: \u201cd\u00e3o-nos um feedback precioso no que toca \u00e0s experi\u00eancias e de que forma podemos envolver os utilizadores. <\/span>As pessoas est\u00e3o no centro da equa\u00e7\u00e3o<\/b>\u201d.\u00a0<\/span><\/p>\n

 <\/p>\n

No outro lado do Atl\u00e2ntico, no Brasil, Cl\u00e1udio Azevedo partilha esta vis\u00e3o. CEO da APP Sistemas, uma empresa de FM que se especializa no sector hoteleiro, tamb\u00e9m acredita que a \u201cexperi\u00eancia\u201d \u00e9 a<\/span> palavra que vai definir o futuro. \u201cNo sector do turismo, <\/span>j\u00e1 \u00e9 um pouco mais simples de incluir no atendimento e nas actividades propostas ao h\u00f3spede. Mas tamb\u00e9m ser\u00e1 uma realidade para os hot\u00e9is de neg\u00f3cios, que v\u00e3o precisar de oferecer experi\u00eancias mais completas e que correspondam \u00e0s necessidades do seu p\u00fablico.\u201d\u00a0<\/span><\/p>\n

 <\/p>\n

No entanto, conclui que proporcionar experi\u00eancias “acolhedoras, mesmo com servi\u00e7os automatizados\u201d implica encontrar um bom equil\u00edbrio entre o humano e o digital. Joaqu\u00edn Olivares, investigador da Universidade de C\u00f3rdoba, \u00e9 da mesma opini\u00e3o. \u201cAt\u00e9 agora, t\u00eam sido as pessoas a adaptar-se \u00e0s m\u00e1quinas, e a Ind\u00fastria 4.0 tem feito avan\u00e7os em termos de automatiza\u00e7\u00e3o adaptativa e inteligente. <\/span>O desafio para os pr\u00f3ximos anos \u00e9 a coexist\u00eancia de pessoas e m\u00e1quinas, porque para isso \u00e9 preciso melhorar a intera\u00e7\u00e3o entre ambos.<\/b>\u201d\u00a0<\/span><\/p>\n

 <\/p>\n

A tecnologia ao leme<\/b><\/h2>\n

Miguel Val\u00e9rio, director de Facility Management a Critical Software, concorda que uma das maiores tend\u00eancias para o futuro \u00e9 mesmo a sinergia entre os humanos e a tecnologia.\u201cVeremos locais de trabalho inteligentes, com um ecossistema totalmente digital, onde a sinergia entre o f\u00edsico e o virtual ser\u00e1 cada vez mais explorada.\u201d Ao mesmo tempo, relembra que <\/span>\u201cas decis\u00f5es baseadas em dados permitem melhorar a experi\u00eancia do ocupante, os custos e o desempenho da organiza\u00e7\u00e3o.\u201d<\/b><\/p>\n

 <\/p>\n

Mas escolher a tecnologia certa,\u00a0capaz de proporcionar uma \u00f3ptima experi\u00eancia aos utilizadores ao mesmo tempo que apoia os gestores nas suas decis\u00f5es, \u00e9 um desafio. Paul Ashton, CEO da Birkin Cleaning Services, uma empresa brit\u00e2nica especializada em limpezas, acredita que um dos maiores desafios para os gestores \u00e9 precisamente \u201c<\/span>perceber qual \u00e9 o melhor investimento entre tantos sistemas dispon\u00edveis<\/b>\u201d. Contudo, n\u00e3o duvida que a \u201cchave do futuro \u00e9 aprender a integrar os humanos com todos os aspectos da tecnologia\u201d, incluindo <\/span>cobotics.<\/span><\/i>\u00a0<\/span><\/p>\n

 <\/p>\n

Roberpaullo Eller, facility manager no Grupo Orion, uma empresa brasileira dedicada \u00e0 gest\u00e3o de infraestruturas, resume bem esta realidade: \u201cO setor est\u00e1 cada vez mais tecnol\u00f3gico, n\u00e3o h\u00e1 como escapar. Tanto o profissional como a empresa de FM precisam de entender de gest\u00e3o, mas tamb\u00e9m precisam de conhecimentos sobre tecnologias de informa\u00e7\u00e3o, banco de dados, IA, machine learning, data science, etc. <\/span>O desafio daqui para a frente n\u00e3o \u00e9 s\u00f3 aderir \u00e0 tecnologia, \u00e9 saber o que fazer com essa tecnologia.<\/b>\u201d\u00a0<\/span><\/p>\n

 <\/p>\n

Aposta na forma\u00e7\u00e3o<\/b><\/h2>\n

Ent\u00e3o, como fazer frente a esse enorme desafio? Tal como Roberpaullo Eller, Irimar Palombo, actual CEO da Associa\u00e7\u00e3o Brasileira de Facilities (ABRAFAC), destaca que <\/span>\u201cusar a tecnologia dispon\u00edvel pressup\u00f5e conhecer muito bem os conceitos t\u00e9cnicos da \u00e1rea, especialmente da manuten\u00e7\u00e3o predial.\u201d<\/b> Por isso, muitos peritos com quem fal\u00e1mos sugerem que n\u00e3o se pode equacionar uma transforma\u00e7\u00e3o digital sem apostar na forma\u00e7\u00e3o e na profissionaliza\u00e7\u00e3o do sector.\u00a0<\/span><\/p>\n

 <\/p>\n

L\u00e9a Lobo, directora de conte\u00fados na revista Brasileira \u201cInfraFM\u201d, acredita mesmo que as principais tend\u00eancias para o futuro s\u00e3o \u201cprofissionaliza\u00e7\u00e3o e capacita\u00e7\u00e3o\u201d. O investimento em sistemas digitais tem de vir acompanhado de investimento na forma\u00e7\u00e3o profissional que, \u201cinfelizmente, tem ficado para tr\u00e1s.\u201d Cl\u00e1udio Azevedo corrobora esta ideia: \u201coferecer uma experi\u00eancia completa, segura e pr\u00e1tica aos h\u00f3spedes exige que os gestores adequem os processos, treinem pessoas e fa\u00e7am investimentos nos seus neg\u00f3cios.\u201d<\/span><\/p>\n

 <\/p>\n

No entanto, mesmo que implique a recapacita\u00e7\u00e3o do <\/span>staff, <\/span><\/i>a adop\u00e7\u00e3o de novas tecnologias \u00e9 um ponto diferenciador. Num futuro que \u201cser\u00e1 seguramente muito mais competitivo\u201d e em que todos os contratos ser\u00e3o \u201cescrutinados ao detalhe\u201d \u00e9 precisamente a capacidade de implementar novas tecnologias e prestar servi\u00e7os de facility management \u201cde forma diferenciada\u201d que v\u00e3o fazer a diferen\u00e7a no momento de eleger entre fornecedores semelhantes, indica Miguel Val\u00e9rio.\u00a0<\/span><\/p>\n

 <\/p>\n

Resili\u00eancia, Sustentabilidade e \u00c9tica<\/b><\/h2>\n

Devido ao foco nas pessoas e na transforma\u00e7\u00e3o digital, tamb\u00e9m se espera que a Ind\u00fastria 5.0 torne as empresas mais \u00e1geis e resilientes \u2013\u00a0muito mais do que \u00e9ramos antes da pandemia. Guillermo Mir\u00f3, engenheiro de aplica\u00e7\u00f5es na espanhola ATTEN2, que fornece tecnologias de monitoriza\u00e7\u00e3o, espera que isto tamb\u00e9m aconte\u00e7a em Manuten\u00e7\u00e3o e FM. \u201c<\/span>As novas tecnologias vieram trazer mais resili\u00eancia a estes tempos complexos e a flexibilidade de todos os agentes tamb\u00e9m vai contribuir para esta resili\u00eancia.\u201d<\/span><\/p>\n

 <\/p>\n

Apesar de essa resili\u00eancia contribuir para a prosperidade da sociedade, n\u00e3o \u00e9 o \u00fanico contributo do FM. Rui Gomes salienta que o contributo do FM para a sustentabilidade tamb\u00e9m \u00e9 muito importante. Explica ainda que \u201cos clientes t\u00eam metas ambiciosas j\u00e1 definidas e esperam que os fornecedores de FM os ajudem a alcan\u00e7\u00e1-las\u201d. J\u00e1 Irimar Palombo prev\u00ea que as empresas que v\u00e3o marcar o futuro actuam de \u201cmaneira \u00e9tica\u201d e que os \u201caspectos ambientais, sociais e <\/span>governance <\/span><\/i>devem nortear o compromisso \u00e9tico das empresas em todas as decis\u00f5es\u201d.<\/span><\/p>\n

 <\/p>\n

Quer ler mais previs\u00f5es sobre o Facility Management no contexto da Ind\u00fastria 5.0? Leia o ebook completo com as previs\u00f5es dos nossos convidados sobre o futuro da ind\u00fastria!<\/b><\/p>\n

\"Manuten\u00e7\u00e3o<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

Como vai ser o Facility Management na Ind\u00fastria 5.0? Decidimos falar com v\u00e1rios peritos para conhecer as previs\u00f5es sobre o futuro do Facility Management.\u00a0\u00a0<\/p>\n","protected":false},"author":54,"featured_media":12859,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"content-type":"","footnotes":"","_wp_rev_ctl_limit":""},"categories":[371],"tags":[],"class_list":["post-12210","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-manutencao"],"yoast_head":"\nA opini\u00e3o dos peritos: como ser\u00e1 o Facility Management na Ind\u00fastria 5.0? • Infraspeak Blog<\/title>\n<meta name=\"description\" content=\"Como vai ser o Facility Management na Ind\u00fastria 5.0? 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