{"id":12180,"date":"2021-12-31T14:49:52","date_gmt":"2021-12-31T14:49:52","guid":{"rendered":"https:\/\/blog.infraspeak.com\/?p=12180"},"modified":"2026-04-02T18:42:31","modified_gmt":"2026-04-02T18:42:31","slug":"facility-management-iss","status":"publish","type":"post","link":"https:\/\/blog.infraspeak.com\/pt-pt\/facility-management-iss\/","title":{"rendered":"Facility Management: que futuro? Com Rui Gomes da ISS Facility Services"},"content":{"rendered":"<div id=\"bsf_rt_marker\"><\/div><p><span style=\"font-weight: 400;\">A ISS Facility Services, fundada em 1901 em Copenhaga, na Dinamarca, \u00e9 uma das maiores empresas de Facility Management em todo o mundo. Em 2020 tinha mais de <\/span><a href=\"https:\/\/brand.issworld.com\/m\/4169fd395b94c41\/original\/ISS-Annual-Report-2020.pdf\"><span style=\"font-weight: 400;\">400.000 funcion\u00e1rios<\/span><\/a><span style=\"font-weight: 400;\"> em 40 pa\u00edses e somava clientes em diversos sectores, incluindo na sa\u00fade, na banca, na avia\u00e7\u00e3o e na ind\u00fastria.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">De modo a tornar o workplace mais produtivo e seguro, a ISS presta todo o tipo de servi\u00e7os, de soft a hard facility management: limpeza, manuten\u00e7\u00e3o, jardinagem, gest\u00e3o de espa\u00e7os, entre outros. Estes servi\u00e7os s\u00e3o hoje potenciados por <a href=\"https:\/\/infraspeak.com\/pt-pt\/solucoes\/software-facility-management\">software gest\u00e3o de facilities<\/a> que permite uma gest\u00e3o mais eficiente. O compromisso que assumem com o cliente \u00e9 o de implementar estrat\u00e9gias que proporcionem &#8220;experi\u00eancias extraordin\u00e1rias e ambientes seguros&#8221;.<\/p>\n<p>Para garantir a efici\u00eancia na presta\u00e7\u00e3o destes servi\u00e7os diversificados, a gest\u00e3o de recursos torna-se fundamental, incluindo a utiliza\u00e7\u00e3o de <a href=\"https:\/\/infraspeak.com\/pt-pt\/solucoes\/software-gestao-stocks\">software gest\u00e3o de stocks<\/a> para controlar invent\u00e1rios e materiais de manuten\u00e7\u00e3o necess\u00e1rios \u00e0s opera\u00e7\u00f5es di\u00e1rias.<\/p>\n<p><span style=\"font-weight: 400;\">\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Recentemente, estivemos \u00e0 conversa com Rui Gomes, C<\/span><i><span style=\"font-weight: 400;\">ountry Manager <\/span><\/i><span style=\"font-weight: 400;\">da ISS Facility Services Portugal, a prop\u00f3sito do futuro da manuten\u00e7\u00e3o. Fal\u00e1mos das suas previs\u00f5es sobre o impacto da pandemia, os desafios que o FM enfrentar\u00e1 no futuro e as mudan\u00e7as que da\u00ed adv\u00eam. Agora, publicamos a entrevista na \u00edntegra!<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u00a0<\/span><\/p>\n<h2><\/h2>\n<h3><b>Rui, quais s\u00e3o os principais desafios para o Facility Management hoje em dia?<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">Considero que os <\/span><span style=\"font-weight: 400;\">tr\u00eas grandes desafios <\/span><span style=\"font-weight: 400;\">s\u00e3o <\/span><span style=\"font-weight: 400;\">compreender as necessidades dos utilizadores, adaptar os espa\u00e7os e os servi\u00e7os \u00e0s essas necessidades, e conectar pessoas e espa\u00e7os.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u00a0<\/span><\/p>\n<h3><b>Se falamos em desafios, tamb\u00e9m temos de falar nas tend\u00eancias. Quais s\u00e3o as maiores tend\u00eancias para o futuro do Facility Management?<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">Em primeiro lugar, acredito que o FM vai ganhar um novo papel de relev\u00e2ncia, focado n\u00e3o s\u00f3 na presta\u00e7\u00e3o de servi\u00e7os, mas tamb\u00e9m na experi\u00eancia dos utilizadores.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Depois, h\u00e1 outras tr\u00eas quest\u00f5es que tamb\u00e9m ser\u00e3o grandes tend\u00eancias:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Melhorar a sustentabilidade dos edif\u00edcios, onde o FM tamb\u00e9m assume um papel importante ao ajudar na sua opera\u00e7\u00e3o e apoiar as a\u00e7\u00f5es do cliente;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">A aposta na tecnologia e na transpar\u00eancia;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">A rela\u00e7\u00e3o entre o FM e os RH.\u00a0<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">\u00a0<\/span><\/p>\n<h3 style=\"text-align: center;\"><b>\u201cN\u00e3o se trata apenas de passar do presencial ao virtual, mas de adaptar-se a um novo conceito de <\/b><b><i>workplace\u201d<\/i><\/b><\/h3>\n<p>Esta adapta\u00e7\u00e3o ao novo conceito de workplace \u00e9 suportada por solu\u00e7\u00f5es tecnol\u00f3gicas como <a href=\"https:\/\/infraspeak.com\/pt-pt\/solucoes\/field-service-management-software\">software field service management<\/a>, que ajudam as empresas de Facility Management a coordenar equipas de campo e otimizar opera\u00e7\u00f5es numa era de trabalho h\u00edbrido.<\/p>\n<p><span style=\"font-weight: 400;\">\u00a0<\/span><\/p>\n<h3><strong>Vamos por ordem. Os dois primeiros desafios que destacou foram \u201ccompreender as necessidades dos utilizadores\u201d e \u201cadaptar-se a essas necessidades\u201d. Depois de dois anos de pandemia, ainda estamos numa curva de aprendizagem?<\/strong><\/h3>\n<p><span style=\"font-weight: 400;\">Apesar de estarmos a regressar \u00e0 nossa vida normal, pr\u00e9-pandemia, h\u00e1 coisas que\u00a0 a pandemia da COVID-19 alterou radicalmente. N\u00e3o s\u00f3 os nossos h\u00e1bitos pessoais, mas tamb\u00e9m a forma como nos relacionamos com o trabalho, com as pessoas e com os espa\u00e7os.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">N\u00e3o se trata apenas de passar do presencial ao virtual, mas acima de tudo de reconhecer que ser\u00e1 necess\u00e1rio dar um passo em frente, adaptar-se a um novo conceito de <\/span><i><span style=\"font-weight: 400;\">workplace<\/span><\/i><span style=\"font-weight: 400;\"> e, com ele, a uma nova forma de trabalhar.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u00a0<\/span><\/p>\n<h3><b>Essa altera\u00e7\u00e3o de h\u00e1bitos e a constru\u00e7\u00e3o de novas experi\u00eancias s\u00e3o o motivo pelo qual o FM vai ganhar mais relev\u00e2ncia?\u00a0<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">Estes novos desafios levam a que surjam novas tend\u00eancias no mercado. As organiza\u00e7\u00f5es j\u00e1 n\u00e3o definem um Facility Manager ou um fornecedor de Facility Services como algu\u00e9m que se concentra exclusivamente na presta\u00e7\u00e3o do servi\u00e7o, pelo contr\u00e1rio. Os Facility Managers ganharam relev\u00e2ncia dentro das organiza\u00e7\u00f5es porque contribuem para a atra\u00e7\u00e3o e reten\u00e7\u00e3o de talento, assim como para proporcionar uma experi\u00eancia \u00fanica aos utilizadores.<\/span><\/p>\n<p>Neste contexto de maior relev\u00e2ncia dos Facility Managers, o cumprimento de regulamenta\u00e7\u00f5es e normas torna-se ainda mais cr\u00edtico, sendo facilitado por <a href=\"https:\/\/infraspeak.com\/pt-pt\/plataforma\/software-gestao-compliance\">software gest\u00e3o de compliance<\/a> que assegura conformidade com requisitos legais e standards de qualidade.<\/p>\n<p><span style=\"font-weight: 400;\">\u00a0<\/span><\/p>\n<h3><b>A segunda tend\u00eancia que destacou logo a seguir foi a sustentabilidade. \u00c9 algo que assume como uma responsabilidade ou uma expectativa dos clientes?<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">T\u00e3o ou mais importante do que ter espa\u00e7os de trabalho adequados aos seus utilizadores, o compromisso ambiental e a sustentabilidade s\u00e3o um dos principais objetivos atuais das empresas. Os clientes t\u00eam metas ambiciosas j\u00e1 definidas e esperam que os fornecedores os acompanhem e os ajudem a alcan\u00e7\u00e1-las. O contributo do Facility Management \u00e9 novamente muito importante aqui, ao implementar melhores pr\u00e1ticas nos espa\u00e7os do cliente.<\/span><\/p>\n<p>Esta transforma\u00e7\u00e3o digital no setor passa tamb\u00e9m pela ado\u00e7\u00e3o de tecnologias como <a href=\"https:\/\/infraspeak.com\/pt-pt\/plataforma\/software-gestao-de-ativos\">software gest\u00e3o de ativos<\/a>, que permite \u00e0s empresas de Facility Management otimizar a gest\u00e3o dos seus recursos e infraestruturas de forma mais eficiente.<\/p>\n<p><span style=\"font-weight: 400;\">\u00a0<\/span><\/p>\n<h3 style=\"text-align: center;\"><b>\u201cAs pessoas est\u00e3o no centro da equa\u00e7\u00e3o.\u201d<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">\u00a0<\/span><\/p>\n<h3><b>A terceira tend\u00eancia de que fala \u00e9 tecnologia. Sem d\u00favida que a tecnologia \u00e9 cada vez mais omnipresente, mas qual \u00e9 o principal impacto para o FM?<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">A tecnologia surge como uma grande aliada porque ajuda o FM com a recolha e an\u00e1lise de dados. Ferramentas como <a href=\"https:\/\/infraspeak.com\/pt-pt\/solucoes\/software-cmms\">software CMMS<\/a> s\u00e3o essenciais para a cria\u00e7\u00e3o de valor e para o crescimento das empresas tanto enquanto organiza\u00e7\u00f5es, como dos seus neg\u00f3cios. Hoje em dia, a an\u00e1lise de dados \u00e9 fundamental e decisiva na tomada de decis\u00f5es estrat\u00e9gicas, permitindo que os servi\u00e7os sejam entregues de uma forma mais personalizada e adequada \u00e0s necessidades.<\/p>\n<p><span style=\"font-weight: 400;\">\u00a0<\/span><\/p>\n<h3><b>A rela\u00e7\u00e3o mais pr\u00f3xima entre o FM e os RH de que falou tamb\u00e9m contribui para personalizar mais os servi\u00e7os?<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">Sim.<\/span><span style=\"font-weight: 400;\"> [Na ISS] Acreditamos que o departamento de RH ir\u00e1 estar muito mais envolvido com o FM na procura de adaptar os espa\u00e7os \u00e0s necessidades dos utilizadores, porque d\u00e1 um feedback precioso no que toca \u00e0s experi\u00eancias e de que forma podemos envolver os utilizadores. As pessoas est\u00e3o no centro da equa\u00e7\u00e3o.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u00a0<\/span><\/p>\n<h3><b>\u201cAs pessoas no centro da equa\u00e7\u00e3o\u201d parece ser o lema da Ind\u00fastria 5.0. O que \u00e9 que esta viragem significa para quem trabalha em Manuten\u00e7\u00e3o e FM?<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">Para quem trabalha no setor do Facility Management, \u00e9 importante fazer uma reflex\u00e3o aprofundada sobre as altera\u00e7\u00f5es dos novos contextos de trabalho. Precisamos de analisar o impacto que tiveram, <\/span><b>quais as necessidades dos utilizadores, as repercuss\u00f5es da transforma\u00e7\u00e3o digital e as novas rela\u00e7\u00f5es entre colaborador e empresa.\u00a0<\/b><\/p>\n<p>Esta reflex\u00e3o aprofundada sobre as altera\u00e7\u00f5es dos contextos de trabalho deve incluir a digitaliza\u00e7\u00e3o completa do Facility Management, nomeadamente atrav\u00e9s da implementa\u00e7\u00e3o de <a href=\"https:\/\/infraspeak.com\/pt-pt\/solucoes\/software-cafm\">software CAFM<\/a> para uma gest\u00e3o integrada de facilities e ativos que responda \u00e0s novas exig\u00eancias do mercado.<\/p>\n<p><span style=\"font-weight: 400;\">\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Al\u00e9m disso, temos de redefinir os espa\u00e7os f\u00edsicos de trabalho e os servi\u00e7os a que todos estes ir\u00e3o obrigar. <\/span><b>Para serem bem-sucedidas, as empresas do setor ter\u00e3o de acompanhar as tend\u00eancias, e para isso precisam de estar constantemente atualizadas sobre as novas necessidades do mercado.<\/b><\/p>\n<p><span style=\"font-weight: 400;\">\u00a0<\/span><\/p>\n<h3 style=\"text-align: center;\"><b>\u201cO papel do Facility Management ir\u00e1 incidir sobre a experi\u00eancia e necessidades dos utilizadores dos espa\u00e7os.\u201d<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">\u00a0<\/span><\/p>\n<h3><b>O FM ter\u00e1 de se concentrar mais no utilizador final?<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">Sim. <\/span><span style=\"font-weight: 400;\">O trabalho do FM ter\u00e1 de se desenvolver em total parceria com os ocupantes dos espa\u00e7os, de modo a sugerir solu\u00e7\u00f5es e melhorias que sejam customizadas e rapidamente adapt\u00e1veis a cada cliente. \u00c9 este conhecimento e proximidade com o cliente que ir\u00e1 ajudar a proporcionar experi\u00eancias excecionais aos utilizadores, ao mesmo tempo que cuidamos dos espa\u00e7os.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u00a0<\/span><\/p>\n<h3><b>Se tivesse de resumir o futuro do FM numa s\u00f3 palavra, qual seria?<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">Experi\u00eancia. Porque acreditamos que o papel do Facility Management ir\u00e1 incidir sobre a experi\u00eancia e necessidades dos utilizadores dos espa\u00e7os.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u00a0<\/span><\/p>\n<h2>Conhe\u00e7a a opini\u00e3o dos especialistas<\/h2>\n<p>Fal\u00e1mos com um v\u00e1rios especialistas sobre estes mesmos t\u00f3picos. Aceda ao ebook (acesso livre, sem formul\u00e1rios) para conhecer as opini\u00f5es e previs\u00f5es que partilharam connosco sobre o que a\u00ed vem.<\/p>\n<h3><a href=\"https:\/\/2767973.fs1.hubspotusercontent-na1.net\/hubfs\/2767973\/Files%20to%20Download\/PT\/Desafios-2022-especialistas-Infraspeak.pdf\">Aceda ao documento aqui.<\/a><\/h3>\n","protected":false},"excerpt":{"rendered":"<p>Quais s\u00e3o os principais desafios para o Facility Management em 2022? A que mudan\u00e7as v\u00e3o obrigar? Fal\u00e1mos com Rui Gomes da ISS Facility Services Portugal.<\/p>\n","protected":false},"author":39,"featured_media":12233,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"content-type":"","footnotes":"","_wp_rev_ctl_limit":""},"categories":[371],"tags":[],"class_list":["post-12180","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-manutencao"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Facility Management: que futuro? Com Rui Gomes da ISS Facility Services &#8226; Infraspeak Blog<\/title>\n<meta name=\"description\" content=\"Quais s\u00e3o os principais desafios para o Facility Management? A que mudan\u00e7as v\u00e3o obrigar? 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