{"id":12004,"date":"2022-05-22T15:37:50","date_gmt":"2022-05-22T15:37:50","guid":{"rendered":"https:\/\/blog.infraspeak.com\/?p=12004"},"modified":"2023-02-07T17:05:50","modified_gmt":"2023-02-07T17:05:50","slug":"addon-satisfacao-do-cliente","status":"publish","type":"post","link":"https:\/\/blog.infraspeak.com\/pt-pt\/addon-satisfacao-do-cliente\/","title":{"rendered":"Conhe\u00e7a a nova funcionalidade de Satisfa\u00e7\u00e3o do Cliente da Infraspeak"},"content":{"rendered":"<div id=\"bsf_rt_marker\"><\/div><p><span style=\"font-weight: 400;\">Manter os <\/span><b>clientes satisfeitos<\/b><span style=\"font-weight: 400;\"> \u00e9 essencial \u00e0 longevidade de qualquer neg\u00f3cio. Um cliente satisfeito investe mais, \u00e9 mais fiel e \u00e9 uma vantagem inigual\u00e1vel na conquista de novos clientes \u2014 afinal, que publicidade \u00e9 mais eficaz do que o boca-a-boca?\u00a0<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">A pensar nisso, lan\u00e7amos a <\/span><span style=\"font-weight: 400;\">funcionalidade\u00a0 <\/span><b>Satisfa\u00e7\u00e3o do Cliente<\/b><b>,<\/b><span style=\"font-weight: 400;\"> uma ferramenta que lhe permite ver o seu neg\u00f3cio com outros olhos: os olhos dos seus clientes.\u00a0<\/span><\/p>\n<p>&nbsp;<\/p>\n<h2><b>Clientes satisfeitos, neg\u00f3cios duradouros<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">O principal objetivo da Satisfa\u00e7\u00e3o do Cliente \u00e9 ajud\u00e1-lo\/a a <\/span><b>preservar a continuidade do seu neg\u00f3cio<\/b><span style=\"font-weight: 400;\"> atrav\u00e9s da cont\u00ednua satisfa\u00e7\u00e3o e consequente fideliza\u00e7\u00e3o dos seus clientes.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">Esta nova funcionalidade da Infraspeak permite-lhe:\u00a0\u00a0<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Perceber o grau de satisfa\u00e7\u00e3o dos seus clientes em rela\u00e7\u00e3o aos servi\u00e7os que presta;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Analisar o desempenho da sua equipa e a sua abordagem aos clientes;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Identificar pontos fortes, fracos e oportunidades de melhoria das suas opera\u00e7\u00f5es;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Desenhar planos de a\u00e7\u00e3o ajustados e resolver problemas a tempo.<\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">Al\u00e9m disso, a<\/span> <span style=\"font-weight: 400;\">funcionalidade <\/span><span style=\"font-weight: 400;\">Satisfa\u00e7\u00e3o do Cliente da Infraspeak<\/span><span style=\"font-weight: 400;\"> \u00e9 uma preciosa ajuda no que toca \u00e0 obten\u00e7\u00e3o de certificados de qualidade, como o <\/span><i><span style=\"font-weight: 400;\">ISO 9001<\/span><\/i><span style=\"font-weight: 400;\">.<\/span><\/p>\n<p>&nbsp;<\/p>\n<h2><b>Recolher. Analisar. Agir.<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">Para melhorar e garantir a satisfa\u00e7\u00e3o dos seus clientes h\u00e1 que considerar alguns passos importantes. Mas n\u00e3o se preocupe, a <\/span><span style=\"font-weight: 400;\">ferramenta <\/span><span style=\"font-weight: 400;\">Satisfa\u00e7\u00e3o do Cliente da Infraspeak <\/span><span style=\"font-weight: 400;\">foi desenvolvida para o\/a ajudar em todas. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u00a0\u00a0<\/span><\/p>\n<h3><b>Recolher avalia\u00e7\u00f5es<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">Atrav\u00e9s da<\/span><b> Infraspeak Direct\u2122<\/b><span style=\"font-weight: 400;\">,\u00a0<\/span><span style=\"font-weight: 400;\">os seus contactos podem avaliar, numa <\/span><b>escala de 1 a 5<\/b><span style=\"font-weight: 400;\">, e at\u00e9 comentar os seus servi\u00e7os, estejam eles associados a avarias ou a trabalhos programados.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u00a0<\/span><\/p>\n<p><img fetchpriority=\"high\" decoding=\"async\" class=\"alignnone wp-image-12087 size-full\" src=\"https:\/\/blog.infraspeak.com\/wp-content\/uploads\/2021\/12\/Satisfacao_do_cliente.png\" alt=\"Satisfa\u00e7\u00e3o do Cliente Infraspeak\" width=\"1000\" height=\"1230\" srcset=\"https:\/\/blog.infraspeak.com\/wp-content\/uploads\/2021\/12\/Satisfacao_do_cliente.png 1000w, https:\/\/blog.infraspeak.com\/wp-content\/uploads\/2021\/12\/Satisfacao_do_cliente-244x300.png 244w, https:\/\/blog.infraspeak.com\/wp-content\/uploads\/2021\/12\/Satisfacao_do_cliente-768x945.png 768w, https:\/\/blog.infraspeak.com\/wp-content\/uploads\/2021\/12\/Satisfacao_do_cliente-833x1024.png 833w\" sizes=\"(max-width: 1000px) 100vw, 1000px\" \/><\/p>\n<p><span style=\"font-weight: 400;\">\u00a0Pode tamb\u00e9m recolher avalia\u00e7\u00f5es atrav\u00e9s do<strong> e-mail<\/strong> que \u00e9 enviado automaticamente com o relat\u00f3rio de conclus\u00e3o do servi\u00e7o. Assim, mesmo que os seus clientes ainda n\u00e3o utilizem a Infraspeak Direct\u2122, podem continuar dar a sua opini\u00e3o.<br \/>\nN\u00e3o tenha medo de pedir! No pior dos cen\u00e1rios, receber\u00e1 uma avalia\u00e7\u00e3o baixa e, com ela, uma oportunidade de melhoria.<br \/>\n<\/span><\/p>\n<p><b>Analisar as informa\u00e7\u00f5es recolhidas<\/b><\/p>\n<p><span style=\"font-weight: 400;\">\u00c9 aqui que se revela a mais-valia desta ferramenta, uma vez que pode obter <\/span><i><span style=\"font-weight: 400;\">insights <\/span><\/i><span style=\"font-weight: 400;\">valiosos sobre os seus clientes, sobre o desempenho da sua equipa e sobre o seu neg\u00f3cio. As informa\u00e7\u00f5es recolhidas s\u00e3o tratadas e apresentadas de diferentes formas, para que possa analisar tudo de forma r\u00e1pida e intuitiva.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Na tabela das ocorr\u00eancias e das avarias, existe agora uma nova coluna que lhe permite saber rapidamente a avalia\u00e7\u00e3o m\u00e9dia de cada servi\u00e7o. E para saber mais detalhes, s\u00f3 tem de abrir essa avaria ou ocorr\u00eancia e consultar a <\/span><b>sec\u00e7\u00e3o Satisfa\u00e7\u00e3o do Cliente<\/b><span style=\"font-weight: 400;\">.<\/span><\/p>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-12012\" src=\"https:\/\/blog.infraspeak.com\/wp-content\/uploads\/2021\/12\/rsz_1cs_failure_pt.jpg\" alt=\"Satisfa\u00e7\u00e3o do Cliente Infraspeak\" width=\"1280\" height=\"705\" srcset=\"https:\/\/blog.infraspeak.com\/wp-content\/uploads\/2021\/12\/rsz_1cs_failure_pt.jpg 1280w, https:\/\/blog.infraspeak.com\/wp-content\/uploads\/2021\/12\/rsz_1cs_failure_pt-300x165.jpg 300w, https:\/\/blog.infraspeak.com\/wp-content\/uploads\/2021\/12\/rsz_1cs_failure_pt-768x423.jpg 768w, https:\/\/blog.infraspeak.com\/wp-content\/uploads\/2021\/12\/rsz_1cs_failure_pt-1024x564.jpg 1024w\" sizes=\"(max-width: 1280px) 100vw, 1280px\" \/><\/p>\n<p><span style=\"font-weight: 400;\">Se est\u00e1 \u00e0 procura de uma an\u00e1lise mais abrangente, pode consultar a <\/span><b>app An\u00e1lises<\/b><span style=\"font-weight: 400;\">. A\u00ed, ter\u00e1 acesso a diversos gr\u00e1ficos com informa\u00e7\u00e3o personaliz\u00e1vel \u2014 use os filtros para ver a informa\u00e7\u00e3o que quer, como quer.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">No final, pode ainda recorrer aos <\/span><b>Relat\u00f3rios do Cliente <\/b><span style=\"font-weight: 400;\">para partilhar as avalia\u00e7\u00f5es e coment\u00e1rios com a sua equipa ou com os seus clientes.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u00a0<\/span><\/p>\n<h3><b>Agir\u00a0<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">Ap\u00f3s analisar as informa\u00e7\u00f5es e identificar aspetos a melhorar, \u00e9 importante passar \u00e0 a\u00e7\u00e3o \u2014\u00a0 implementar novos processos, tentar abordagens diferentes, formar equipas, entre outros.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Depois, importa perceber como est\u00e3o a evoluir e se est\u00e3o a resultar.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">O <\/span><a href=\"https:\/\/blog.infraspeak.com\/pt-pt\/infraspeak-dashboard\/\"><b>Dashboard<\/b><\/a><span style=\"font-weight: 400;\">da Infraspeak \u00e9 uma forma simples e conveniente de acompanhar ativamente a evolu\u00e7\u00e3o dos<\/span><b> indicadores de Satisfa\u00e7\u00e3o do Cliente<\/b><span style=\"font-weight: 400;\">. A compara\u00e7\u00e3o autom\u00e1tica com o per\u00edodo an\u00e1logo anterior permite-lhe saber se est\u00e1 ou n\u00e3o no bom caminho, sem esfor\u00e7o.<\/span><\/p>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-12018\" src=\"https:\/\/blog.infraspeak.com\/wp-content\/uploads\/2021\/12\/rsz_12cs_dashboard_pt.png\" alt=\"Satisfa\u00e7\u00e3o do Cliente Infraspeak Dashboard\" width=\"1280\" height=\"970\" srcset=\"https:\/\/blog.infraspeak.com\/wp-content\/uploads\/2021\/12\/rsz_12cs_dashboard_pt.png 1280w, https:\/\/blog.infraspeak.com\/wp-content\/uploads\/2021\/12\/rsz_12cs_dashboard_pt-300x227.png 300w, https:\/\/blog.infraspeak.com\/wp-content\/uploads\/2021\/12\/rsz_12cs_dashboard_pt-768x582.png 768w, https:\/\/blog.infraspeak.com\/wp-content\/uploads\/2021\/12\/rsz_12cs_dashboard_pt-1024x776.png 1024w\" sizes=\"(max-width: 1280px) 100vw, 1280px\" \/><\/p>\n<p><span style=\"font-weight: 400;\">S\u00f3 tem de selecionar a\u00a0 informa\u00e7\u00e3o que quer acompanhar e adicionar esse quadro ao seu Dashboard.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><b>A<\/b><b> funcionalidade Satisfa\u00e7\u00e3o do Cliente da Infraspeak<\/b><b> n\u00e3o \u00e9 s\u00f3 uma ferramenta para conhecer o grau de satisfa\u00e7\u00e3o dos seus clientes. \u00c9 um impulsionador de melhoria e de longevidade do seu neg\u00f3cio. <\/b><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Manter os clientes satisfeitos \u00e9 essencial \u00e0 longevidade de qualquer neg\u00f3cio. A pensar nisso, lan\u00e7amos a funcionalidade\u00a0de Satisfa\u00e7\u00e3o do Cliente.<\/p>\n","protected":false},"author":54,"featured_media":12024,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"content-type":"","footnotes":"","_wp_rev_ctl_limit":""},"categories":[334],"tags":[],"class_list":["post-12004","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-plataforma"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Conhe\u00e7a a nova funcionalidade de Satisfa\u00e7\u00e3o do Cliente da Infraspeak &#8226; Infraspeak Blog<\/title>\n<meta name=\"description\" content=\"Manter os clientes satisfeitos \u00e9 essencial \u00e0 longevidade de qualquer neg\u00f3cio. 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