{"id":9389,"date":"2021-04-25T19:46:42","date_gmt":"2021-04-25T19:46:42","guid":{"rendered":"https:\/\/blog.infraspeak.com\/?p=9389"},"modified":"2026-04-02T18:35:55","modified_gmt":"2026-04-02T18:35:55","slug":"o-que-e-pop-nop-manutencao","status":"publish","type":"post","link":"https:\/\/blog.infraspeak.com\/pt-br\/o-que-e-pop-nop-manutencao\/","title":{"rendered":"O que \u00e9 um POP? E para que serve?"},"content":{"rendered":"<div id=\"bsf_rt_marker\"><\/div><p>\u201cPOP.\u201d Com certeza, \u00e0 primeira vista, voc\u00ea n\u00e3o deve ter associado a sigla \u201cPOP\u201d \u00e0 manuten\u00e7\u00e3o. (Afinal de contas, a manuten\u00e7\u00e3o nunca foi o departamento mais popular das empresas.) Mas, POP, neste contexto, significa <b>Procedimento Operacional Padr\u00e3o <\/b>\u2013 conhecido tamb\u00e9m como <b>NOP<\/b>, ou<b> Norma Operacional Padr\u00e3o. <\/b><span style=\"font-weight: 400;\">Para desfazer qualquer d\u00favida, vamos explicar o que \u00e9 um POP, para que serve, e como preparar um documento POP.<\/span><\/p>\n<p>&nbsp;<\/p>\n<h2><b>O que \u00e9 um Procedimento Operacional Padr\u00e3o?<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">Um Procedimento ou Normal Operacional Padr\u00e3o (POP), ocasionalmente conhecido como Norma Operacional Padr\u00e3o (NOP), \u00e9 um documento que serve como guia para desempenhar tarefas rotineiras. Atrav\u00e9s deste tipo de guias, as empresas conseguem garantir efici\u00eancia, uniformizar processos e aumentar a conformidade com normas de qualidade. Os POP s\u00e3o usados em praticamente todas as ind\u00fastrias, incluindo no varejo (lojas com franquias, por exemplo), nos servi\u00e7os e, claro, na gest\u00e3o de manuten\u00e7\u00e3o, onde podem ser integrados com um <a href=\"https:\/\/infraspeak.com\/pt-br\/plataforma\/software-gestao-de-ativos\">software gest\u00e3o de ativos<\/a> para maior efici\u00eancia.<\/p>\n<p>&nbsp;<\/p>\n<h2><b>Por que implementar um procedimento operacional padr\u00e3o?\u00a0<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">Voc\u00ea deve considerar implementar uma NOP se:\u00a0<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">gerencia muitos clientes;<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">tem um grande n\u00famero de funcion\u00e1rios;<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">o funcionamento da empresa n\u00e3o \u00e9 consistente;<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">h\u00e1 dificuldade em implementar processos \u00e1geis;\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">as suas opera\u00e7\u00f5es incluem diversas tarefas repetitivas.<\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<h2><b>Quais s\u00e3o as vantagens de um POP?<\/b><\/h2>\n<p>&nbsp;<\/p>\n<p><b>Aumentar a conformidade\u00a0<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Usar normas operacionais padr\u00e3o permite implementar as melhores pr\u00e1ticas de cada setor e estimula a conformidade com padr\u00f5es internacionais, como as normas ISO. Um <a href=\"https:\/\/infraspeak.com\/pt-br\/plataforma\/conformidade\">software de compliance<\/a> pode auxiliar neste processo. Dessa maneira, voc\u00ea consegue poupar recursos, minimizar problemas e aumentar a efici\u00eancia.<\/p>\n<p>&nbsp;<\/p>\n<p><b>Uniformizar processos\u00a0<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Uma das principais vantagens de criar um padr\u00e3o \u00e9 aumentar a consist\u00eancia do servi\u00e7o que presta aos seus clientes. As opera\u00e7\u00f5es come\u00e7am a funcionar como uma m\u00e1quina bem lubrificada e \u00e1gil, com procedimentos espec\u00edficos para tomar decis\u00f5es e reagir cada obst\u00e1culo.\u00a0<\/span><\/p>\n<p>Para empresas que gerenciam instala\u00e7\u00f5es complexas, um <a href=\"https:\/\/infraspeak.com\/pt-br\/solucoes\/software-gestao-facilities\">software gest\u00e3o de facilities<\/a> pode ser essencial para implementar POPs de forma eficaz, garantindo que todos os processos sejam executados com a mesma consist\u00eancia em diferentes locais.<\/p>\n<p>&nbsp;<\/p>\n<p><b>Facilitar o <\/b><b><i>onboarding<\/i><\/b><\/p>\n<p><span style=\"font-weight: 400;\">Outra vantagem de implementar estes procedimentos \u00e9 facilitar o treino e a inclus\u00e3o de novos membros na equipe. Mesmo que tenha algu\u00e9m novo no time, basta seguir as NOP para conseguir concretizar a ordem de trabalho com sucesso.\u00a0<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><b>Preservar o conhecimento\u00a0<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Vamos imaginar que seu setor n\u00e3o tem problemas de conformidade, que os seus processos j\u00e1 est\u00e3o todos uniformizados e que voc\u00ea n\u00e3o tem dificuldades de treinar novos t\u00e9cnicos. Nesse caso, h\u00e1 alguma vantagem nos POP? Sim, essas normas v\u00e3o preservar o (excelente) conhecimento<\/span><i><span style=\"font-weight: 400;\">\u00a0<\/span><\/i><span style=\"font-weight: 400;\">que voc\u00ea adquiriu para o futuro.<\/span><\/p>\n<p>Al\u00e9m de centralizar informa\u00e7\u00f5es, os POPs na manuten\u00e7\u00e3o podem ser complementados por ferramentas digitais como <a href=\"https:\/\/infraspeak.com\/pt-br\/solucoes\/software-gestao-estoque\">software gest\u00e3o de estoque<\/a> para otimizar ainda mais os processos operacionais e garantir que as pe\u00e7as necess\u00e1rias estejam sempre dispon\u00edveis.<\/p>\n<p>&nbsp;<\/p>\n<p><b>\u2699\ufe0f Centralizar a informa\u00e7\u00e3o. Os procedimentos devem ser acess\u00edveis a qualquer membro da equipe. Caso contr\u00e1rio, acabam sendo abandonados. Use um <a href=\"https:\/\/infraspeak.com\/pt-br\/solucoes\/software-cmms\">software CMMS<\/a> ou plataforma de gest\u00e3o de manuten\u00e7\u00e3o para centralizar toda informa\u00e7\u00e3o e automatizar processos.<\/p>\n<p>&nbsp;<\/p>\n<h2><b>Como preparar uma Norma Operacional Padr\u00e3o?<\/b><\/h2>\n<p>&nbsp;<\/p>\n<h3><b>1. Escolher os procedimentos que precisam de uma NOP<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">Primeiro, fa\u00e7a uma lista das tarefas e processos que fazem parte das opera\u00e7\u00f5es habitualmente. Levando em conta os seus objetivos e as vantagens que j\u00e1 mencionamos, escolha aqueles que melhor se qualificam para uma NOP.<\/span><\/p>\n<p>&nbsp;<\/p>\n<h3><b>2. Definir a estrutura do Procedimento Operacional Padr\u00e3o<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">Um POP n\u00e3o precisa ser muito formal. Voc\u00ea pode seguir uma estrutura simples \u2013 por exemplo, um sum\u00e1rio, descri\u00e7\u00e3o das tarefas e documentos associados. Voc\u00ea tamb\u00e9m pode escolher uma estrutura proposta pelo padr\u00e3o ISO 9000, mais detalhada, que inclui:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">nome do procedimento;\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">objetivo do POP;<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">documentos de refer\u00eancia;\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">local de aplica\u00e7\u00e3o;\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">siglas\/gloss\u00e1rio;\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">indica\u00e7\u00e3o dos respons\u00e1veis;<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">descri\u00e7\u00e3o das etapas da tarefa;<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">cuidados de higiene e seguran\u00e7a;<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">lista das revis\u00f5es do POP.\u00a0<\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<h3><b>3. Preparar e escrever o Procedimento Operacional Padr\u00e3o<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">Quando estiver preparando o documento, considere o usu\u00e1rio final. Dessa forma:<\/span><\/p>\n<p>&nbsp;<\/p>\n<ul>\n<li style=\"font-weight: 400;\"><b>foque nas fun\u00e7\u00f5es e responsabilidades do usu\u00e1rio<\/b><span style=\"font-weight: 400;\">;<\/span><\/li>\n<li style=\"font-weight: 400;\"><b>escolha um tipo de escrita adequado<\/b><span style=\"font-weight: 400;\">, evitando termos muito t\u00e9cnicos com os quais sua equipe n\u00e3o est\u00e1 familiarizada;<\/span><\/li>\n<li style=\"font-weight: 400;\"><b>explique tudo o que \u00e9 necess\u00e1rio em cada passo, mas seja breve<\/b><span style=\"font-weight: 400;\">. N\u00e3o h\u00e1 vantagens em preocupar o usu\u00e1rio com especifica\u00e7\u00f5es t\u00e9cnicas que n\u00e3o afetam o seu trabalho.\u00a0<\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">Al\u00e9m disso, considere a organiza\u00e7\u00e3o da informa\u00e7\u00e3o do documento POP. \u00c9 importante que seja f\u00e1cil de consultar e que nada fique \u201cescondido\u201d em par\u00e1grafos longos. Estes s\u00e3o os tr\u00eas formatos mais comuns em POPs de manuten\u00e7\u00e3o:<\/span><\/p>\n<p>&nbsp;<\/p>\n<h4><b>Checklist<\/b><\/h4>\n<p><span style=\"font-weight: 400;\">Os checklists s\u00e3o um dos formatos que as equipes de manuten\u00e7\u00e3o recorrem com mais frequ\u00eancia para padronizar processos. Os checklists s\u00e3o uma excelente op\u00e7\u00e3o para ordens de trabalho com instru\u00e7\u00f5es objetivas.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">Al\u00e9m disso, os checklists s\u00e3o muito utilizados em manuten\u00e7\u00e3o preventiva, em formato \u201clivre\u201d, no qual a ordem das tarefas n\u00e3o \u00e9 relevante, desde que todos os itens sejam executados, ou em formato \u201cpasso a passo\u201d, com uma ordem definida.\u00a0 Se voc\u00ea pretende dar instru\u00e7\u00f5es detalhadas sobre cada passo (por exemplo, \u201csubstituir o filtro\u201d, seguido de explica\u00e7\u00f5es sobre como o fazer), siga um POP hier\u00e1rquico.\u00a0<\/span><\/p>\n<p>Equipes que trabalham em campo podem se beneficiar de um <a href=\"https:\/\/infraspeak.com\/pt-br\/solucoes\/software-field-service-management\">software field service management<\/a> para seguir POPs de manuten\u00e7\u00e3o de forma padronizada, especialmente quando lidam com processos complexos que exigem instru\u00e7\u00f5es detalhadas.<\/p>\n<p>&nbsp;<\/p>\n<h4><b>Hierarquia<\/b><\/h4>\n<p><span style=\"font-weight: 400;\">Quando h\u00e1 muitas instru\u00e7\u00f5es para cada passo, \u00e9 prefer\u00edvel organizar a informa\u00e7\u00e3o em se\u00e7\u00f5es e subse\u00e7\u00f5es. As NOPs em formato hier\u00e1rquico dividem o texto em diversos pontos (1., 1.a, 1.b) e s\u00e3o indicadas para processos complexos ou com riscos de seguran\u00e7a, como instala\u00e7\u00f5es e set-ups.\u00a0<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">Os procedimentos hier\u00e1rquicos tamb\u00e9m s\u00e3o \u00fateis para treinar e guiar novos membros do time, especialmente em ind\u00fastrias com grande rotatividade. Al\u00e9m disso, \u00e9 poss\u00edvel incorporar algumas decis\u00f5es como hipot\u00e9ticas como \u201ce <\/span><i><span style=\"font-weight: 400;\">se\/ quando<\/span><\/i><span style=\"font-weight: 400;\">\u201d, desde que as solu\u00e7\u00f5es sejam limitadas. Para processos com diversas vari\u00e1veis, um esquema em diagrama \u00e9 mais indicado.<\/span><\/p>\n<p>&nbsp;<\/p>\n<h4><b>Diagrama<\/b><\/h4>\n<p><span style=\"font-weight: 400;\">Quando a sequ\u00eancia de orienta\u00e7\u00f5es varia de acordo com os resultados de cada passo, os diagramas de fluxo s\u00e3o a melhor forma de explicar todas as vari\u00e1veis. Este tipo de diagrama facilita, por exemplo, a resolu\u00e7\u00e3o de danos e na manuten\u00e7\u00e3o reativa.\u00a0\u00a0<\/span><\/p>\n<p>Um <a href=\"https:\/\/infraspeak.com\/pt-br\/solucoes\/software-cafm\">software CAFM<\/a> pode auxiliar na implementa\u00e7\u00e3o e controle de POPs em ambientes corporativos complexos, facilitando o acompanhamento de diagramas de fluxo e a tomada de decis\u00f5es baseada em diferentes vari\u00e1veis.<\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">Considerando\u00a0o dano, o diagrama pode dar indica\u00e7\u00f5es para o pr\u00f3prio operador resolver o problema ou reportar o problema \u00e0 assist\u00eancia t\u00e9cnica. Os diagramas tamb\u00e9m s\u00e3o usados pelas equipes de manuten\u00e7\u00e3o para definir a prioridade do dano, planejar o conserto, decidir se vai ser feito no local ou n\u00e3o, e oferecer sempre o mesmo n\u00edvel de servi\u00e7o.\u00a0<\/span><\/p>\n<p>&nbsp;<\/p>\n<h3><b>4. Rever o documento final<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">Quando terminar, simule o processo passo a passo e entenda: falta alguma coisa? Se eu nunca tivesse feito um trabalho como esse, conseguiria conclu\u00ed-lo? As instru\u00e7\u00f5es cobrem todas as hip\u00f3teses? Se estiver satisfeito, voc\u00ea pode implementar estes documentos nos seus processos internos.\u00a0<\/span><\/p>\n<p>&nbsp;<\/p>\n<h3><b>5. Otimizar um POP<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">Nada fica parado no tempo. \u00c9 poss\u00edvel que voc\u00ea tenha de atualizar os seus POPs \u00e0 medida que as pr\u00e1ticas de manuten\u00e7\u00e3o mudem. Voc\u00ea tamb\u00e9m pode fazer atualiza\u00e7\u00f5es considerando as dificuldades e d\u00favidas que forem surgindo ao longo do tempo. A recomenda\u00e7\u00e3o \u00e9 rever os seus POPs a cada seis meses para analisar o risco e verificar quais tarefas podem ser automatizadas.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><a href=\"https:\/\/infraspeak.com\/pt-br\/demo\/\"><img fetchpriority=\"high\" decoding=\"async\" class=\"alignnone size-full wp-image-3725\" src=\"http:\/\/blog.infraspeak.com\/wp-content\/uploads\/2019\/11\/PT-Demo-Banner.png\" alt=\"\" width=\"1694\" height=\"582\" srcset=\"https:\/\/blog.infraspeak.com\/wp-content\/uploads\/2019\/11\/PT-Demo-Banner.png 1694w, https:\/\/blog.infraspeak.com\/wp-content\/uploads\/2019\/11\/PT-Demo-Banner-300x103.png 300w, https:\/\/blog.infraspeak.com\/wp-content\/uploads\/2019\/11\/PT-Demo-Banner-768x264.png 768w, https:\/\/blog.infraspeak.com\/wp-content\/uploads\/2019\/11\/PT-Demo-Banner-1024x352.png 1024w\" sizes=\"(max-width: 1694px) 100vw, 1694px\" \/><\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Leia tudo sobre o Procedimento Operacional Padr\u00e3o (POP), ou Norma Operacional Padr\u00e3o (NOP), e como delinear um guia para desempenhar tarefas rotineiras de manuten\u00e7\u00e3o.<\/p>\n","protected":false},"author":54,"featured_media":9384,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"content-type":"","footnotes":"","_wp_rev_ctl_limit":""},"categories":[368],"tags":[],"class_list":["post-9389","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-gestao-de-facilities"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>O que \u00e9 um POP? E para que serve? &#8226; Infraspeak Blog<\/title>\n<meta name=\"description\" content=\"Leia tudo sobre o Procedimento Operacional Padr\u00e3o (POP), ou Norma Operacional Padr\u00e3o (NOP), e como delinear um guia para tarefas rotineiras de manuten\u00e7\u00e3o.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/blog.infraspeak.com\/pt-br\/o-que-e-pop-nop-manutencao\/\" \/>\n<meta property=\"og:locale\" content=\"pt_BR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"O que \u00e9 um POP? E para que serve? &#8226; Infraspeak Blog\" \/>\n<meta property=\"og:description\" content=\"Leia tudo sobre o Procedimento Operacional Padr\u00e3o (POP), ou Norma Operacional Padr\u00e3o (NOP), e como delinear um guia para tarefas rotineiras de manuten\u00e7\u00e3o.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/blog.infraspeak.com\/pt-br\/o-que-e-pop-nop-manutencao\/\" \/>\n<meta property=\"og:site_name\" content=\"Infraspeak Blog\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/infraspeakmaintenance\" \/>\n<meta property=\"article:published_time\" content=\"2021-04-25T19:46:42+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2026-04-02T18:35:55+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/blog.infraspeak.com\/wp-content\/uploads\/2021\/04\/standard-operational-procedure.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1500\" \/>\n\t<meta property=\"og:image:height\" content=\"1000\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Infraspeak Team\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@infraspeak\" \/>\n<meta name=\"twitter:site\" content=\"@infraspeak\" \/>\n<meta name=\"twitter:label1\" content=\"Escrito por\" \/>\n\t<meta name=\"twitter:data1\" content=\"Infraspeak Team\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. tempo de leitura\" \/>\n\t<meta name=\"twitter:data2\" content=\"7 minutos\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/blog.infraspeak.com\\\/pt-br\\\/o-que-e-pop-nop-manutencao\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/blog.infraspeak.com\\\/pt-br\\\/o-que-e-pop-nop-manutencao\\\/\"},\"author\":{\"name\":\"Infraspeak Team\",\"@id\":\"https:\\\/\\\/blog.infraspeak.com\\\/pt-pt\\\/#\\\/schema\\\/person\\\/b53887f01881a658b4cc1bf25f2d4377\"},\"headline\":\"O que \u00e9 um POP? E para que serve?\",\"datePublished\":\"2021-04-25T19:46:42+00:00\",\"dateModified\":\"2026-04-02T18:35:55+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/blog.infraspeak.com\\\/pt-br\\\/o-que-e-pop-nop-manutencao\\\/\"},\"wordCount\":1363,\"publisher\":{\"@id\":\"https:\\\/\\\/blog.infraspeak.com\\\/pt-pt\\\/#organization\"},\"image\":{\"@id\":\"https:\\\/\\\/blog.infraspeak.com\\\/pt-br\\\/o-que-e-pop-nop-manutencao\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/blog.infraspeak.com\\\/wp-content\\\/uploads\\\/2021\\\/04\\\/standard-operational-procedure.jpg\",\"articleSection\":[\"Gest\u00e3o de Facilities\"],\"inLanguage\":\"pt-BR\"},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/blog.infraspeak.com\\\/pt-br\\\/o-que-e-pop-nop-manutencao\\\/\",\"url\":\"https:\\\/\\\/blog.infraspeak.com\\\/pt-br\\\/o-que-e-pop-nop-manutencao\\\/\",\"name\":\"O que \u00e9 um POP? E para que serve? &#8226; Infraspeak Blog\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/blog.infraspeak.com\\\/pt-pt\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/blog.infraspeak.com\\\/pt-br\\\/o-que-e-pop-nop-manutencao\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/blog.infraspeak.com\\\/pt-br\\\/o-que-e-pop-nop-manutencao\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/blog.infraspeak.com\\\/wp-content\\\/uploads\\\/2021\\\/04\\\/standard-operational-procedure.jpg\",\"datePublished\":\"2021-04-25T19:46:42+00:00\",\"dateModified\":\"2026-04-02T18:35:55+00:00\",\"description\":\"Leia tudo sobre o Procedimento Operacional Padr\u00e3o (POP), ou Norma Operacional Padr\u00e3o (NOP), e como delinear um guia para tarefas rotineiras de manuten\u00e7\u00e3o.\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/blog.infraspeak.com\\\/pt-br\\\/o-que-e-pop-nop-manutencao\\\/#breadcrumb\"},\"inLanguage\":\"pt-BR\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/blog.infraspeak.com\\\/pt-br\\\/o-que-e-pop-nop-manutencao\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"pt-BR\",\"@id\":\"https:\\\/\\\/blog.infraspeak.com\\\/pt-br\\\/o-que-e-pop-nop-manutencao\\\/#primaryimage\",\"url\":\"https:\\\/\\\/blog.infraspeak.com\\\/wp-content\\\/uploads\\\/2021\\\/04\\\/standard-operational-procedure.jpg\",\"contentUrl\":\"https:\\\/\\\/blog.infraspeak.com\\\/wp-content\\\/uploads\\\/2021\\\/04\\\/standard-operational-procedure.jpg\",\"width\":1500,\"height\":1000,\"caption\":\"Standard Operational Procedure | Procedimento Operacional Padr\u00e3o | Norma Operacional Padr\u00e3o\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/blog.infraspeak.com\\\/pt-br\\\/o-que-e-pop-nop-manutencao\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/blog.infraspeak.com\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"O que \u00e9 um POP? E para que serve?\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/blog.infraspeak.com\\\/pt-pt\\\/#website\",\"url\":\"https:\\\/\\\/blog.infraspeak.com\\\/pt-pt\\\/\",\"name\":\"Infraspeak Blog\",\"description\":\"All About Maintenance and Facilities Management\",\"publisher\":{\"@id\":\"https:\\\/\\\/blog.infraspeak.com\\\/pt-pt\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/blog.infraspeak.com\\\/pt-pt\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"pt-BR\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/blog.infraspeak.com\\\/pt-pt\\\/#organization\",\"name\":\"Infraspeak\",\"url\":\"https:\\\/\\\/blog.infraspeak.com\\\/pt-pt\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"pt-BR\",\"@id\":\"https:\\\/\\\/blog.infraspeak.com\\\/pt-pt\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/blog.infraspeak.com\\\/wp-content\\\/uploads\\\/2018\\\/11\\\/is-logo@2x.png\",\"contentUrl\":\"https:\\\/\\\/blog.infraspeak.com\\\/wp-content\\\/uploads\\\/2018\\\/11\\\/is-logo@2x.png\",\"width\":544,\"height\":180,\"caption\":\"Infraspeak\"},\"image\":{\"@id\":\"https:\\\/\\\/blog.infraspeak.com\\\/pt-pt\\\/#\\\/schema\\\/logo\\\/image\\\/\"},\"sameAs\":[\"https:\\\/\\\/www.facebook.com\\\/infraspeakmaintenance\",\"https:\\\/\\\/x.com\\\/infraspeak\",\"https:\\\/\\\/www.instagram.com\\\/infraspeak\\\/\",\"http:\\\/\\\/www.linkedin.com\\\/company\\\/infraspeak\",\"https:\\\/\\\/www.youtube.com\\\/channel\\\/UCOdjKyhSD9RJbRhuP-S8Avw\"]},{\"@type\":\"Person\",\"@id\":\"https:\\\/\\\/blog.infraspeak.com\\\/pt-pt\\\/#\\\/schema\\\/person\\\/b53887f01881a658b4cc1bf25f2d4377\",\"name\":\"Infraspeak Team\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"pt-BR\",\"@id\":\"https:\\\/\\\/blog.infraspeak.com\\\/wp-content\\\/uploads\\\/2023\\\/02\\\/296167549_2627985274000609_8314221938057526692_n-120x120.jpg\",\"url\":\"https:\\\/\\\/blog.infraspeak.com\\\/wp-content\\\/uploads\\\/2023\\\/02\\\/296167549_2627985274000609_8314221938057526692_n-120x120.jpg\",\"contentUrl\":\"https:\\\/\\\/blog.infraspeak.com\\\/wp-content\\\/uploads\\\/2023\\\/02\\\/296167549_2627985274000609_8314221938057526692_n-120x120.jpg\",\"caption\":\"Infraspeak Team\"},\"url\":\"https:\\\/\\\/blog.infraspeak.com\\\/pt-br\\\/author\\\/infraspeakteam\\\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"O que \u00e9 um POP? E para que serve? &#8226; Infraspeak Blog","description":"Leia tudo sobre o Procedimento Operacional Padr\u00e3o (POP), ou Norma Operacional Padr\u00e3o (NOP), e como delinear um guia para tarefas rotineiras de manuten\u00e7\u00e3o.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/blog.infraspeak.com\/pt-br\/o-que-e-pop-nop-manutencao\/","og_locale":"pt_BR","og_type":"article","og_title":"O que \u00e9 um POP? E para que serve? &#8226; Infraspeak Blog","og_description":"Leia tudo sobre o Procedimento Operacional Padr\u00e3o (POP), ou Norma Operacional Padr\u00e3o (NOP), e como delinear um guia para tarefas rotineiras de manuten\u00e7\u00e3o.","og_url":"https:\/\/blog.infraspeak.com\/pt-br\/o-que-e-pop-nop-manutencao\/","og_site_name":"Infraspeak Blog","article_publisher":"https:\/\/www.facebook.com\/infraspeakmaintenance","article_published_time":"2021-04-25T19:46:42+00:00","article_modified_time":"2026-04-02T18:35:55+00:00","og_image":[{"width":1500,"height":1000,"url":"https:\/\/blog.infraspeak.com\/wp-content\/uploads\/2021\/04\/standard-operational-procedure.jpg","type":"image\/jpeg"}],"author":"Infraspeak Team","twitter_card":"summary_large_image","twitter_creator":"@infraspeak","twitter_site":"@infraspeak","twitter_misc":{"Escrito por":"Infraspeak Team","Est. tempo de leitura":"7 minutos"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/blog.infraspeak.com\/pt-br\/o-que-e-pop-nop-manutencao\/#article","isPartOf":{"@id":"https:\/\/blog.infraspeak.com\/pt-br\/o-que-e-pop-nop-manutencao\/"},"author":{"name":"Infraspeak Team","@id":"https:\/\/blog.infraspeak.com\/pt-pt\/#\/schema\/person\/b53887f01881a658b4cc1bf25f2d4377"},"headline":"O que \u00e9 um POP? E para que serve?","datePublished":"2021-04-25T19:46:42+00:00","dateModified":"2026-04-02T18:35:55+00:00","mainEntityOfPage":{"@id":"https:\/\/blog.infraspeak.com\/pt-br\/o-que-e-pop-nop-manutencao\/"},"wordCount":1363,"publisher":{"@id":"https:\/\/blog.infraspeak.com\/pt-pt\/#organization"},"image":{"@id":"https:\/\/blog.infraspeak.com\/pt-br\/o-que-e-pop-nop-manutencao\/#primaryimage"},"thumbnailUrl":"https:\/\/blog.infraspeak.com\/wp-content\/uploads\/2021\/04\/standard-operational-procedure.jpg","articleSection":["Gest\u00e3o de Facilities"],"inLanguage":"pt-BR"},{"@type":"WebPage","@id":"https:\/\/blog.infraspeak.com\/pt-br\/o-que-e-pop-nop-manutencao\/","url":"https:\/\/blog.infraspeak.com\/pt-br\/o-que-e-pop-nop-manutencao\/","name":"O que \u00e9 um POP? E para que serve? &#8226; Infraspeak Blog","isPartOf":{"@id":"https:\/\/blog.infraspeak.com\/pt-pt\/#website"},"primaryImageOfPage":{"@id":"https:\/\/blog.infraspeak.com\/pt-br\/o-que-e-pop-nop-manutencao\/#primaryimage"},"image":{"@id":"https:\/\/blog.infraspeak.com\/pt-br\/o-que-e-pop-nop-manutencao\/#primaryimage"},"thumbnailUrl":"https:\/\/blog.infraspeak.com\/wp-content\/uploads\/2021\/04\/standard-operational-procedure.jpg","datePublished":"2021-04-25T19:46:42+00:00","dateModified":"2026-04-02T18:35:55+00:00","description":"Leia tudo sobre o Procedimento Operacional Padr\u00e3o (POP), ou Norma Operacional Padr\u00e3o (NOP), e como delinear um guia para tarefas rotineiras de manuten\u00e7\u00e3o.","breadcrumb":{"@id":"https:\/\/blog.infraspeak.com\/pt-br\/o-que-e-pop-nop-manutencao\/#breadcrumb"},"inLanguage":"pt-BR","potentialAction":[{"@type":"ReadAction","target":["https:\/\/blog.infraspeak.com\/pt-br\/o-que-e-pop-nop-manutencao\/"]}]},{"@type":"ImageObject","inLanguage":"pt-BR","@id":"https:\/\/blog.infraspeak.com\/pt-br\/o-que-e-pop-nop-manutencao\/#primaryimage","url":"https:\/\/blog.infraspeak.com\/wp-content\/uploads\/2021\/04\/standard-operational-procedure.jpg","contentUrl":"https:\/\/blog.infraspeak.com\/wp-content\/uploads\/2021\/04\/standard-operational-procedure.jpg","width":1500,"height":1000,"caption":"Standard Operational Procedure | Procedimento Operacional Padr\u00e3o | Norma Operacional Padr\u00e3o"},{"@type":"BreadcrumbList","@id":"https:\/\/blog.infraspeak.com\/pt-br\/o-que-e-pop-nop-manutencao\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/blog.infraspeak.com\/"},{"@type":"ListItem","position":2,"name":"O que \u00e9 um POP? E para que serve?"}]},{"@type":"WebSite","@id":"https:\/\/blog.infraspeak.com\/pt-pt\/#website","url":"https:\/\/blog.infraspeak.com\/pt-pt\/","name":"Infraspeak Blog","description":"All About Maintenance and Facilities Management","publisher":{"@id":"https:\/\/blog.infraspeak.com\/pt-pt\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/blog.infraspeak.com\/pt-pt\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"pt-BR"},{"@type":"Organization","@id":"https:\/\/blog.infraspeak.com\/pt-pt\/#organization","name":"Infraspeak","url":"https:\/\/blog.infraspeak.com\/pt-pt\/","logo":{"@type":"ImageObject","inLanguage":"pt-BR","@id":"https:\/\/blog.infraspeak.com\/pt-pt\/#\/schema\/logo\/image\/","url":"https:\/\/blog.infraspeak.com\/wp-content\/uploads\/2018\/11\/is-logo@2x.png","contentUrl":"https:\/\/blog.infraspeak.com\/wp-content\/uploads\/2018\/11\/is-logo@2x.png","width":544,"height":180,"caption":"Infraspeak"},"image":{"@id":"https:\/\/blog.infraspeak.com\/pt-pt\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/infraspeakmaintenance","https:\/\/x.com\/infraspeak","https:\/\/www.instagram.com\/infraspeak\/","http:\/\/www.linkedin.com\/company\/infraspeak","https:\/\/www.youtube.com\/channel\/UCOdjKyhSD9RJbRhuP-S8Avw"]},{"@type":"Person","@id":"https:\/\/blog.infraspeak.com\/pt-pt\/#\/schema\/person\/b53887f01881a658b4cc1bf25f2d4377","name":"Infraspeak Team","image":{"@type":"ImageObject","inLanguage":"pt-BR","@id":"https:\/\/blog.infraspeak.com\/wp-content\/uploads\/2023\/02\/296167549_2627985274000609_8314221938057526692_n-120x120.jpg","url":"https:\/\/blog.infraspeak.com\/wp-content\/uploads\/2023\/02\/296167549_2627985274000609_8314221938057526692_n-120x120.jpg","contentUrl":"https:\/\/blog.infraspeak.com\/wp-content\/uploads\/2023\/02\/296167549_2627985274000609_8314221938057526692_n-120x120.jpg","caption":"Infraspeak Team"},"url":"https:\/\/blog.infraspeak.com\/pt-br\/author\/infraspeakteam\/"}]}},"_links":{"self":[{"href":"https:\/\/blog.infraspeak.com\/pt-br\/wp-json\/wp\/v2\/posts\/9389","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/blog.infraspeak.com\/pt-br\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blog.infraspeak.com\/pt-br\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blog.infraspeak.com\/pt-br\/wp-json\/wp\/v2\/users\/54"}],"replies":[{"embeddable":true,"href":"https:\/\/blog.infraspeak.com\/pt-br\/wp-json\/wp\/v2\/comments?post=9389"}],"version-history":[{"count":10,"href":"https:\/\/blog.infraspeak.com\/pt-br\/wp-json\/wp\/v2\/posts\/9389\/revisions"}],"predecessor-version":[{"id":34771,"href":"https:\/\/blog.infraspeak.com\/pt-br\/wp-json\/wp\/v2\/posts\/9389\/revisions\/34771"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/blog.infraspeak.com\/pt-br\/wp-json\/wp\/v2\/media\/9384"}],"wp:attachment":[{"href":"https:\/\/blog.infraspeak.com\/pt-br\/wp-json\/wp\/v2\/media?parent=9389"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blog.infraspeak.com\/pt-br\/wp-json\/wp\/v2\/categories?post=9389"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blog.infraspeak.com\/pt-br\/wp-json\/wp\/v2\/tags?post=9389"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}