{"id":12843,"date":"2022-02-15T23:50:28","date_gmt":"2022-02-15T23:50:28","guid":{"rendered":"https:\/\/blog.infraspeak.com\/?p=12843"},"modified":"2023-02-07T17:19:33","modified_gmt":"2023-02-07T17:19:33","slug":"facility-management-5-0","status":"publish","type":"post","link":"https:\/\/blog.infraspeak.com\/pt-br\/facility-management-5-0\/","title":{"rendered":"Como vai ser o Facility Management na Ind\u00fastria 5.0?"},"content":{"rendered":"
<\/div>

Embora pare\u00e7a que a Ind\u00fastria 4.0 tenha chegado h\u00e1 muito pouco, a Ind\u00fastria 5.0 j\u00e1 est\u00e1 virando a esquina. Mas, o que \u00e9 a Ind\u00fastria 5.0? Em vez de aplicar a tecnologia apenas para alcan\u00e7ar a m\u00e1xima efici\u00eancia e lucro,<\/span> a Ind\u00fastria 5.0 defende que a tecnologia deve ser utilizada para maior sustentabilidade e justi\u00e7a social. H\u00e1 uma mudan\u00e7a de abordagem, sendo agora centrada no ser humano.\u00a0<\/b><\/p>\n

 <\/p>\n

Ser\u00e1 que Manuten\u00e7\u00e3o e Facility Management v\u00e3o mudar com a Ind\u00fastria 5.0? E como isso vai acontecer? <\/span>Falamos com especialistas da ind\u00fastria de v\u00e1rios pa\u00edses (Reino Unido, Espanha, Portugal e Brasil) para conhecer as previs\u00f5es deles sobre os\u00a0 futuros desafios e tend\u00eancias de Facility Management.<\/b><\/p>\n

 <\/p>\n

Facility Management centrada no ser humano\u00a0<\/b><\/h2>\n

 <\/p>\n

A maior mudan\u00e7a ser\u00e1 no sentido da experi\u00eancia do usu\u00e1rio, desafiando o foco primordial na efici\u00eancia operacional. Rui Gomes, <\/span>Country Manager<\/span><\/i> da ISS Facility Services Portugal, diz que “experi\u00eancia” \u00e9 a palavra <\/span>certa<\/span><\/i> para descrever o futuro da FM. Ele prev\u00ea que os departamentos de FM v\u00e3o se aproximar cada vez mais dos Recursos Humanos: \u201c[os RH] <\/span>nos d\u00e3o um feedback precioso em rela\u00e7\u00e3o \u00e0s experi\u00eancias e de que forma podemos envolver os usu\u00e1rios. As pessoas est\u00e3o no centro da equa\u00e7\u00e3o.\u201d<\/span>\u00a0<\/span><\/p>\n

 <\/p>\n

Cl\u00e1udio Azevedo compartilha desta vis\u00e3o. O CEO da APP Sistemas, uma empresa brasileira de FM especializada em servi\u00e7os de hotelaria, tamb\u00e9m acredita que “experi\u00eancia” \u00e9 a palavra certa para o futuro. \u201cExperi\u00eancia. Principalmente nos empreendimentos do setor de turismo, o que j\u00e1 \u00e9 um pouco mais simples de incluir no atendimento e nas atividades propostas ao h\u00f3spede. Mas isso tamb\u00e9m ser\u00e1 uma realidade para hot\u00e9is de neg\u00f3cios, que v\u00e3o precisar oferecer experi\u00eancias mais completas e que correspondam \u00e0s necessidades do seu p\u00fablico.\u201d<\/span><\/p>\n

 <\/p>\n

No entanto, ele adverte que proporcionar aos h\u00f3spedes \u201cuma experi\u00eancia acolhedora e centrada no ser humano, mesmo quando as atividades s\u00e3o automatizadas\u201d implica encontrar um bom equil\u00edbrio entre o ser humano e as m\u00e1quinas. Joaqu\u00edn Olivares, investigador da Universidade de C\u00f3rdoba, na Espanha, acrescenta: \u201cAt\u00e9 agora, as pessoas t\u00eam se adaptado \u00e0s m\u00e1quinas, e a Ind\u00fastria 4.0 tem feito avan\u00e7os em termos de automatiza\u00e7\u00e3o adaptativa e inteligente. O<\/span> desafio para os pr\u00f3ximos anos \u00e9 a coexist\u00eancia de pessoas e m\u00e1quinas, porque para isso \u00e9 preciso melhorar a intera\u00e7\u00e3o entre ambos.\u201d<\/b><\/p>\n

 <\/p>\n

A tecnologia aponta o caminho<\/b><\/h2>\n

 <\/p>\n

Miguel Val\u00e9rio, chefe de Facility Management da Critical Software, concorda que uma das maiores tend\u00eancias para o futuro \u00e9 a sinergia entre o ser humano e a tecnologia. \u201cVeremos locais de trabalho inteligentes, em que a sinergia entre o mundo f\u00edsico e o virtual ser\u00e1 cada vez mais explorada.\u201d\u00a0 Salienta tamb\u00e9m que\u00a0 \u201cas decis\u00f5es baseadas em dados v\u00e3o permitir melhorar a experi\u00eancia do ocupante, ao mesmo tempo que otimizamos os custos e o desempenho da organiza\u00e7\u00e3o. <\/span>\u201d<\/span><\/p>\n

 <\/p>\n

Por\u00e9m, escolher a tecnologia certa, que proporciona a melhor experi\u00eancia aos usu\u00e1rios enquanto auxilia os gestores nas suas decis\u00f5es, \u00e9 um desafio. Paul Ashton, CEO da Birkin Cleaning Services, acredita que um dos maiores desafios \u00e9 de fato “compreender qual \u00e9 o melhor investimento entre tantas possibilidades”. No entanto, n\u00e3o duvida que \u201ca chave do nosso futuro \u00e9 como integrar os humanos com todos os aspectos da tecnologia\u201d, incluindo a <\/span>cob\u00f3tica<\/b><\/a> e tecnologia de sensores.<\/span><\/p>\n

 <\/p>\n

Roberpaullo Eller, Facility Manager do Grupo Orion, uma das maiores empresas brasileiras trabalhando em FM, sintetiza perfeitamente: \u201cO setor est\u00e1 cada vez mais tecnol\u00f3gico, n\u00e3o h\u00e1 como escapar. Tanto o profissional como a empresa de FM precisam entender a gest\u00e3o, mas tamb\u00e9m precisam de conhecimentos sobre tecnologias de informa\u00e7\u00e3o, banco de dados, IA, machine learning, data science, etc. <\/span>O desafio daqui para a frente n\u00e3o \u00e9 s\u00f3 aderir \u00e0 tecnologia, \u00e9 saber o que fazer com essa tecnologia.\u201d\u00a0<\/b><\/p>\n

 <\/p>\n

\u00a0<\/span><\/p>\n

Forma\u00e7\u00e3o e <\/b>upskilling<\/i><\/b><\/h2>\n

Ent\u00e3o, como as empresas podem enfrentar este enorme desafio? Como Roberpaullo Eller, Irimar Palombo, da Associa\u00e7\u00e3o Brasileira de FM (ABRAFAC) salienta que <\/span>\u201c<\/b>usar a tecnologia dispon\u00edvel pressup\u00f5e conhecer muito bem os conceitos t\u00e9cnicos da \u00e1rea, especialmente da manuten\u00e7\u00e3o predial<\/span>\u201d<\/b>. Portanto, os peritos que entrevistamos aconselham que uma transforma\u00e7\u00e3o digital completa requer <\/span>upskilling<\/span><\/i> e forma\u00e7\u00e3o profissional.<\/span><\/p>\n

 <\/p>\n

L\u00e9a Lobo, gestora de conte\u00fados da revista brasileira “InfraFM”, chega ao ponto de dizer que as maiores tend\u00eancias para o futuro s\u00e3o “<\/span>upskilling<\/span><\/i> e forma\u00e7\u00e3o”. L\u00e9a considera que o investimento em sistemas digitais tem que ser acompanhado por uma forma\u00e7\u00e3o adequada, o que, infelizmente, tem sido negligenciado devido \u00e0 instabilidade econ\u00f4mica. Cl\u00e1udio Azevedo acrescenta que \u201cpara oferecer uma experi\u00eancia completa, segura e pr\u00e1tica aos h\u00f3spedes, os gestores t\u00eam que ajustar os processos, treinar pessoas e investir nos seus neg\u00f3cios.\u201d<\/span><\/p>\n

 <\/p>\n

Mesmo que uma transforma\u00e7\u00e3o digital implique um “<\/span>upskilling<\/span><\/i>“, vai diferenciar as empresas. Dado que “o futuro ser\u00e1 certamente mais competitivo” e que “o desempenho ser\u00e1 fortemente escrutinado”, Miguel Val\u00e9rio explica que \u00e9 precisamente a capacidade de implementar novas tecnologias e fornecer servi\u00e7os de FM de “forma diferenciada” que vai distinguir as empresas quando se procura um fornecedor.<\/span><\/p>\n

 <\/p>\n

Resili\u00eancia, Sustentabilidade e \u00c9tica<\/b><\/h2>\n

 <\/p>\n

Devido \u00e0 \u00eanfase nas pessoas e na transforma\u00e7\u00e3o digital, esperamos tamb\u00e9m que a ind\u00fastria 5.0 torne as empresas mais \u00e1geis e resilientes – muito mais do que eram antes da pandemia. Guillermo Mir\u00f3, engenheiro de aplica\u00e7\u00f5es da empresa espanhola ATTEN2, que desenvolve tecnologias de monitoramento, espera que isto aconte\u00e7a tamb\u00e9m na Manuten\u00e7\u00e3o e FM:\u00a0 \u201cAs novas tecnologias vieram trazer mais resili\u00eancia a estes tempos complexos e a flexibilidade de todos os agentes tamb\u00e9m vai contribuir para esta resili\u00eancia.\u201d<\/span><\/p>\n

 <\/p>\n

Embora a resili\u00eancia conduza a uma maior prosperidade, n\u00e3o \u00e9 o \u00fanico contributo da Ind\u00fastria 5.0 para a sociedade. Rui Gomes acrescenta que a FM pode melhorar a sustentabilidade dos edif\u00edcios e explica que \u201cOs clientes t\u00eam metas ambiciosas j\u00e1 definidas e esperam que os fornecedores de FM os ajudem a alcan\u00e7\u00e1-las.\u201d. Al\u00e9m disso, Irimar Palombo prev\u00ea que as empresas de sucesso “v\u00e3o agir de uma forma \u00e9tica” e que \u201cOs ESG [os \u200b<\/span>as<\/span>pec<\/span>tos ambientais, sociais e de <\/span>governance<\/span><\/i>] <\/span>devem nortear o compromisso \u00e9tico das empresas em todas as decis\u00f5es.\u201d\u00a0<\/span><\/p>\n

 <\/p>\n

Quer ver mais previs\u00f5es sobre o futuro do Facility Management no contexto da Ind\u00fastria 5.0?\u00a0<\/b><\/h3>\n

Leia o nosso e-book com opini\u00f5es e previs\u00f5es de especialistas!\u00a0<\/b><\/h3>\n

\"Manuten\u00e7\u00e3o<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

Como ser\u00e1 a Gest\u00e3o de Facilities na Ind\u00fastria 5.0? Falamos com 11 especialistas para conhecer as previs\u00f5es sobre os\u00a0futuros desafios\u00a0e tend\u00eancias de FM.<\/p>\n","protected":false},"author":54,"featured_media":12858,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"content-type":"","footnotes":"","_wp_rev_ctl_limit":""},"categories":[366],"tags":[],"class_list":["post-12843","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-manutencao"],"yoast_head":"\nComo vai ser o Facility Management na Ind\u00fastria 5.0? • Infraspeak Blog<\/title>\n<meta name=\"description\" content=\"Como ser\u00e1 a Gest\u00e3o de Facilities na Ind\u00fastria 5.0? 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