{"id":12255,"date":"2022-01-07T01:06:21","date_gmt":"2022-01-07T01:06:21","guid":{"rendered":"https:\/\/blog.infraspeak.com\/?p=12255"},"modified":"2022-12-27T15:12:18","modified_gmt":"2022-12-27T15:12:18","slug":"facility-management-iss","status":"publish","type":"post","link":"https:\/\/blog.infraspeak.com\/pt-br\/facility-management-iss\/","title":{"rendered":"Facility Management: qual o futuro? Com Rui Gomes da ISS Facility Services"},"content":{"rendered":"<div id=\"bsf_rt_marker\"><\/div><p><span style=\"font-weight: 400;\">A ISS Facility Services, fundada em 1901 em Copenhague, na Dinamarca, \u00e9 uma das maiores empresas de Facility Management do mundo. Em 2020, tinha mais de <\/span><a href=\"https:\/\/brand.issworld.com\/m\/4169fd395b94c41\/original\/ISS-Annual-Report-2020.pdf\"><span style=\"font-weight: 400;\">400.000 funcion\u00e1rios<\/span><\/a><span style=\"font-weight: 400;\"> em 40 pa\u00edses e somava clientes em diversos setores, incluindo na sa\u00fade, bancos, na avia\u00e7\u00e3o e na ind\u00fastria.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">&nbsp;<\/span><br \/>\n<span style=\"font-weight: 400;\">Para tornar o <\/span><i><span style=\"font-weight: 400;\">workplace <\/span><\/i><span style=\"font-weight: 400;\">mais produtivo e seguro, a ISS presta todo o tipo de servi\u00e7os, de<\/span><i><span style=\"font-weight: 400;\"> soft a hard <\/span><\/i><span style=\"font-weight: 400;\">facility management: limpeza, manuten\u00e7\u00e3o, jardinagem, gest\u00e3o de espa\u00e7os, entre outros. O compromisso que assumem com o cliente \u00e9 o de <\/span><b>implementar estrat\u00e9gias que proporcionem \u201cexperi\u00eancias extraordin\u00e1rias e espa\u00e7os seguros\u201d.<\/b><\/p>\n<p><span style=\"font-weight: 400;\">&nbsp;<\/span><br \/>\n<span style=\"font-weight: 400;\">Recentemente, conversamos sobre o futuro da manuten\u00e7\u00e3o com Rui Gomes, C<\/span><i><span style=\"font-weight: 400;\">ountry Manager <\/span><\/i><span style=\"font-weight: 400;\">da ISS Facility Services Portugal. Falamos das suas previs\u00f5es sobre o impacto da pandemia, os desafios que o FM vai enfrentar no futuro e as mudan\u00e7as a que v\u00e3o precisar ser feitas. Agora, publicamos a entrevista na \u00edntegra!<\/span><\/p>\n<p><span style=\"font-weight: 400;\">&nbsp;<\/span><\/p>\n<h2><\/h2>\n<h3><b>Rui, quais s\u00e3o os principais desafios para o Facility Management hoje em dia?<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">Considero que os <\/span><span style=\"font-weight: 400;\">&nbsp;tr\u00eas grandes desafios s\u00e3o compreender as necessidades dos usu\u00e1rios, adaptar os espa\u00e7os e os servi\u00e7os a essas necessidades, e conectar pessoas e espa\u00e7os.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">&nbsp;<\/span><\/p>\n<h3><b>Se falamos em desafios, tamb\u00e9m temos que falar de tend\u00eancias. Quais s\u00e3o as maiores tend\u00eancias para o futuro do Facility Management?<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">Em primeiro lugar, acredito que o FM vai ganhar um novo papel de relev\u00e2ncia, focado n\u00e3o s\u00f3 na presta\u00e7\u00e3o de servi\u00e7os, mas tamb\u00e9m na experi\u00eancia dos usu\u00e1rios.&nbsp;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">&nbsp;<\/span><br \/>\n<span style=\"font-weight: 400;\">Depois, h\u00e1 outras tr\u00eas quest\u00f5es que tamb\u00e9m ser\u00e3o grandes tend\u00eancias:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Melhorar a sustentabilidade dos edif\u00edcios, onde o FM tamb\u00e9m assume um papel importante ao ajudar na sua opera\u00e7\u00e3o e apoiar as a\u00e7\u00f5es do cliente;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">A aposta na tecnologia e na transpar\u00eancia;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">A rela\u00e7\u00e3o entre o FM e o RH.&nbsp;<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">&nbsp;<\/span><\/p>\n<h3 style=\"text-align: center;\"><b>\u201c<\/b><span style=\"font-weight: 400;\">N\u00e3o se trata apenas de passar do presencial ao virtual, mas de se adaptar a um novo conceito de <\/span><i><span style=\"font-weight: 400;\">workplace<\/span><\/i><span style=\"font-weight: 400;\">.<\/span><b><i>\u201d<\/i><\/b><\/h3>\n<p><span style=\"font-weight: 400;\">&nbsp;<\/span><\/p>\n<h3><b>Vamos pela ordem. Os dois primeiros desafios que destacou foram \u201ccompreender as necessidades dos usu\u00e1rios\u201d e \u201cse adaptar a essas necessidades\u201d. Depois de dois anos de pandemia, ainda estamos em uma curva de aprendizagem?<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">Apesar de estarmos regressando \u00e0 nossa vida normal, a pandemia da COVID-19 alterou radicalmente nossos h\u00e1bitos. N\u00e3o se trata apenas de passar do presencial ao virtual, mas de se adaptar a um novo conceito de <\/span><i><span style=\"font-weight: 400;\">workplace<\/span><\/i><span style=\"font-weight: 400;\">.&nbsp;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">&nbsp;<\/span><br \/>\n<span style=\"font-weight: 400;\">Portanto, as organiza\u00e7\u00f5es j\u00e1 n\u00e3o avaliam um Facility Manager exclusivamente na presta\u00e7\u00e3o do servi\u00e7o, mas tamb\u00e9m pela sua contribui\u00e7\u00e3o para atrair e reter talentos, assim como para proporcionar uma experi\u00eancia \u00fanica aos usu\u00e1rios.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">&nbsp;<\/span><\/p>\n<h3><b>Essa altera\u00e7\u00e3o de h\u00e1bitos e a constru\u00e7\u00e3o de novas experi\u00eancias s\u00e3o o motivo pelo qual o FM vai ganhar mais relev\u00e2ncia?&nbsp;<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">Estes novos desafios contribuem para o surgimento de novas tend\u00eancias no mercado. As organiza\u00e7\u00f5es j\u00e1 n\u00e3o definem um Facility Manager ou um fornecedor de Facility Services como algu\u00e9m que se concentra exclusivamente na presta\u00e7\u00e3o do servi\u00e7o, pelo contr\u00e1rio. Os Facility Managers ganharam relev\u00e2ncia dentro das organiza\u00e7\u00f5es porque contribuem para a atra\u00e7\u00e3o e reten\u00e7\u00e3o de talentos, assim como para proporcionar uma experi\u00eancia \u00fanica aos usu\u00e1rios.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">&nbsp;<\/span><\/p>\n<h3><b>A segunda tend\u00eancia que destacou logo a seguir foi a sustentabilidade. \u00c9 algo que assume como uma responsabilidade ou uma expectativa dos clientes?<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">A sustentabilidade \u00e9 t\u00e3o ou mais importante do que ter espa\u00e7os de trabalho adequados aos seus usu\u00e1rios. Os clientes t\u00eam metas ambiciosas j\u00e1 definidas e esperam que os fornecedores os acompanhem e os ajudem a alcan\u00e7\u00e1-las. A contribui\u00e7\u00e3o do Facility Management \u00e9 novamente muito importante aqui, ao implementar melhores pr\u00e1ticas nos espa\u00e7os do cliente.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">&nbsp;<\/span><\/p>\n<h3 style=\"text-align: center;\"><b>\u201cAs pessoas est\u00e3o no centro da equa\u00e7\u00e3o.\u201d<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">&nbsp;<\/span><\/p>\n<h3><b>A terceira tend\u00eancia que citou \u00e9 tecnologia. Sem d\u00favidas, a tecnologia \u00e9 cada vez mais onipresente, mas qual \u00e9 o principal impacto para o FM?<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">A tecnologia surge como uma grande aliada, ajudando o FM com a recolha e an\u00e1lise de dados. Ambos s\u00e3o essenciais para a cria\u00e7\u00e3o de valor e para o crescimento das empresas, tanto enquanto organiza\u00e7\u00f5es, como dos seus neg\u00f3cios. Hoje em dia, a an\u00e1lise de dados \u00e9 fundamental e decisiva na tomada de decis\u00f5es estrat\u00e9gicas, permitindo que os servi\u00e7os sejam entregues de uma maneira mais personalizada e adequada \u00e0s necessidades.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">&nbsp;<\/span><\/p>\n<h3><b>A rela\u00e7\u00e3o mais pr\u00f3xima que citou entre o FM e o RH tamb\u00e9m contribui para personalizar mais os servi\u00e7os?<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">Sim.<\/span><span style=\"font-weight: 400;\"> [Na ISS] Acreditamos que o departamento de RH ir\u00e1 estar muito mais envolvido com o FM na procura de adaptar os espa\u00e7os \u00e0s necessidades dos usu\u00e1rios. Isso porque o setor d\u00e1 um feedback precioso em rela\u00e7\u00e3o \u00e0s experi\u00eancias e de que forma podemos envolver os usu\u00e1rios. As pessoas est\u00e3o no centro da equa\u00e7\u00e3o.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">&nbsp;<\/span><\/p>\n<h3><b>\u201cAs pessoas no centro da equa\u00e7\u00e3o\u201d parece ser o lema da Ind\u00fastria 5.0. O que esta mudan\u00e7a significa para quem trabalha em Manuten\u00e7\u00e3o e FM?<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">&nbsp;<\/span><br \/>\n<span style=\"font-weight: 400;\">Para quem trabalha no setor do Facility Management, \u00e9 importante fazer uma reflex\u00e3o profunda sobre as altera\u00e7\u00f5es dos novos contextos de trabalho. Precisamos analisar o seu impacto, q<\/span><b>uais as necessidades dos usu\u00e1rios, as repercuss\u00f5es da transforma\u00e7\u00e3o digital e as novas rela\u00e7\u00f5es entre colaborador e empresa.&nbsp;<\/b><\/p>\n<p><span style=\"font-weight: 400;\">&nbsp;<\/span><br \/>\n<span style=\"font-weight: 400;\">Al\u00e9m disso, temos que redefinir os espa\u00e7os f\u00edsicos de trabalho e os servi\u00e7os a que todos estes ir\u00e3o obrigar. <\/span><b>Para serem bem-sucedidas, as empresas do setor ter\u00e3o de acompanhar as tend\u00eancias, e para isso precisam de estar constantemente atualizadas sobre as novas necessidades do mercado.<\/b><\/p>\n<p><span style=\"font-weight: 400;\">&nbsp;<\/span><\/p>\n<h3 style=\"text-align: center;\"><b>\u201cO papel do Facility Management ir\u00e1 incidir sobre a experi\u00eancia e necessidades dos usu\u00e1rios dos espa\u00e7os.\u201d<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">&nbsp;<\/span><\/p>\n<h3><b>O FM ter\u00e1 que se concentrar mais no usu\u00e1rio final?<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">Sim. <\/span><span style=\"font-weight: 400;\">O trabalho do FM ter\u00e1 de se desenvolver em total parceria com os ocupantes dos espa\u00e7os, para sugerir solu\u00e7\u00f5es e melhorias que sejam customizadas e rapidamente adapt\u00e1veis.&nbsp;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">&nbsp;<\/span><br \/>\n<span style=\"font-weight: 400;\">\u00c9 este conhecimento e proximidade com o cliente que ir\u00e1 ajudar a proporcionar experi\u00eancias excepcionais aos usu\u00e1rios, ao mesmo tempo que cuidam dos espa\u00e7os.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">&nbsp;<\/span><\/p>\n<h3><b>Se tivesse que resumir o futuro do FM em uma s\u00f3 palavra, qual seria?<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">Experi\u00eancia. Porque acreditamos que o papel do Facility Management ir\u00e1 incidir sobre a experi\u00eancia e necessidades dos usu\u00e1rios dos espa\u00e7os.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">&nbsp;<\/span><\/p>\n<h2>Conhe\u00e7a a opini\u00e3o dos especialistas<\/h2>\n<p>Falamos com v\u00e1rios especialistas sobre esses t\u00f3picos. Acesse o ebook (acesso livre, sem formul\u00e1rios) para conhecer as opini\u00f5es e previs\u00f5es que eles compartilharam conosco sobre o que a\u00ed vem.<\/p>\n<h3><a href=\"https:\/\/2767973.fs1.hubspotusercontent-na1.net\/hubfs\/2767973\/Files%20to%20Download\/BR\/Desafios-2022-especialistas-Infraspeak-BR.pdf\">Acesse o documento aqui.<\/a><\/h3>\n","protected":false},"excerpt":{"rendered":"<p>Convers\u00e1mos com Rui Gomes da ISS Facility Services Portugal sobre o futuro do Facility Management e das principais tend\u00eancias que v\u00e3o marcar esse futuro.<\/p>\n","protected":false},"author":39,"featured_media":12232,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"content-type":"","footnotes":"","_wp_rev_ctl_limit":""},"categories":[366],"tags":[],"class_list":["post-12255","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-manutencao"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Facility Management: qual o futuro? 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