{"id":27964,"date":"2024-03-18T17:25:17","date_gmt":"2024-03-18T17:25:17","guid":{"rendered":"https:\/\/blog.infraspeak.com\/?p=27964"},"modified":"2026-04-02T18:30:01","modified_gmt":"2026-04-02T18:30:01","slug":"conformite-reglementaire-facility-management","status":"publish","type":"post","link":"https:\/\/blog.infraspeak.com\/fr\/conformite-reglementaire-facility-management\/","title":{"rendered":"Guide de la conformit\u00e9 r\u00e9glementaire en facility management"},"content":{"rendered":"<div id=\"bsf_rt_marker\"><\/div>\n<h2 class=\"wp-block-heading\">Qu&rsquo;est-ce que la conformit\u00e9 dans la gestion des installations ?<\/h2>\n\n\n\n<p>La conformit\u00e9 consiste \u00e0 \u00ab\u00a0\u00eatre en accord\u00a0\u00bb avec un plan, un r\u00e8glement, une l\u00e9gislation ou une norme. Par cons\u00e9quent, la conformit\u00e9 dans la gestion des installations implique de se<strong> conformer \u00e0 un certain plan de travail, \u00e0 des r\u00e8gles de s\u00e9curit\u00e9, \u00e0 la l\u00e9gislation du pays ou aux normes ISO.<\/strong><\/p>\n\n\n\n<p>Mais cette d\u00e9finition est tr\u00e8s g\u00e9n\u00e9rique ! Pour garantir la conformit\u00e9 en mati\u00e8re de maintenance et de FM, le gestionnaire doit se familiariser avec les objectifs de chaque entreprise et les r\u00e9glementations du pays. Un <a href=\"https:\/\/infraspeak.com\/fr\/solutions\/gestion-des-installations\">logiciel gestion des installations<\/a> peut l&rsquo;aider dans cette t\u00e2che complexe. De plus, l&rsquo;externalisation \u00e9tant tr\u00e8s r\u00e9pandue dans le domaine du FM, la gestion de la <a href=\"https:\/\/blog.infraspeak.com\/fr\/gestion-des-fournisseurs-srm-maintenance\/\">conformit\u00e9 des fournisseurs<\/a> doit \u00e9galement \u00eatre assur\u00e9e.\n\n<p>Cette complexit\u00e9 est particuli\u00e8rement marqu\u00e9e pour les entreprises g\u00e9rant des interventions sur site multiples. Un <a href=\"https:\/\/infraspeak.com\/fr\/solutions\/logiciel-field-service-management\">logiciel field service management<\/a> peut alors consid\u00e9rablement am\u00e9liorer la conformit\u00e9 r\u00e9glementaire en coordonnant efficacement les \u00e9quipes terrain.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Formule de conformit\u00e9 dans la maintenance pr\u00e9ventive<\/strong><\/h3>\n\n\n\n<p><a href=\"https:\/\/blog.infraspeak.com\/how-to-improve-compliance-preventive-maintenance\/\">La conformit\u00e9 en mati\u00e8re de maintenance pr\u00e9ventive <\/a>est le rapport entre les t\u00e2ches r\u00e9alis\u00e9es et les t\u00e2ches planifi\u00e9es. Par exemple, si 60 t\u00e2ches sont planifi\u00e9es pour un mois et que 50 seulement sont effectu\u00e9es, le calcul de la conformit\u00e9 sera le suivant :<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img fetchpriority=\"high\" decoding=\"async\" src=\"https:\/\/blog.infraspeak.com\/wp-content\/uploads\/2024\/03\/conformite-maintenance-1024x370.png\" alt=\"formule de conformit\u00e9\" class=\"wp-image-27965\" width=\"1024\" height=\"370\" srcset=\"https:\/\/blog.infraspeak.com\/wp-content\/uploads\/2024\/03\/conformite-maintenance-1024x370.png 1024w, https:\/\/blog.infraspeak.com\/wp-content\/uploads\/2024\/03\/conformite-maintenance-300x108.png 300w, https:\/\/blog.infraspeak.com\/wp-content\/uploads\/2024\/03\/conformite-maintenance-768x278.png 768w, https:\/\/blog.infraspeak.com\/wp-content\/uploads\/2024\/03\/conformite-maintenance-1536x555.png 1536w, https:\/\/blog.infraspeak.com\/wp-content\/uploads\/2024\/03\/conformite-maintenance.png 1770w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">Quelle est l&rsquo;importance de la conformit\u00e9 dans le facility management ?<\/h2>\n\n\n\n<p>Pendant la dur\u00e9e de vie d&rsquo;un b\u00e2timent, les d\u00e9penses annuelles d&rsquo;exploitation et de maintenance varient entre 1 et 2 % du co\u00fbt initial. Si l&rsquo;on consid\u00e8re une dur\u00e9e de vie de 40 ans, l&rsquo;entretien du b\u00e2timent peut repr\u00e9senter jusqu&rsquo;\u00e0 80 % du co\u00fbt initial. Apr\u00e8s 50 ans, le co\u00fbt d&rsquo;entretien peut m\u00eame \u00eatre \u00e9quivalent au co\u00fbt de construction. On a donc tendance \u00e0 consid\u00e9rer le FM comme un \u00ab\u00a0co\u00fbt\u00a0\u00bb.<\/p>\n\n\n\n<p>Cependant, <strong>la maintenance, le FM et la gestion des b\u00e2timents sont essentiels pour que l&rsquo;infrastructure continue \u00e0 r\u00e9pondre aux attentes, aux besoins et aux exigences l\u00e9gales<\/strong>. Voyez quelques exemples illustrant l&rsquo;importance de la conformit\u00e9 des fournisseurs et de la maintenance pr\u00e9ventive :<\/p>\n\n<p>Face \u00e0 ces enjeux critiques, l&rsquo;utilisation d&rsquo;un <a href=\"https:\/\/infraspeak.com\/fr\/solutions\/logiciel-cafm\">logiciel CAFM<\/a> permet d&rsquo;optimiser la gestion globale des installations tout en respectant scrupuleusement les exigences r\u00e9glementaires et en r\u00e9duisant les risques op\u00e9rationnels.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>respecter les normes qui s&rsquo;appliquent \u00e0 votre secteur d&rsquo;activit\u00e9, \u00e0 savoir les plans HACCP,<a href=\"https:\/\/www.legifrance.gouv.fr\/codes\/section_lc\/LEGITEXT000006072050\/LEGISCTA000018488752\/#LEGISCTA000018532444\" target=\"_blank\" rel=\"noreferrer noopener\"> les r\u00e9glementations en mati\u00e8re d&rsquo;incendie<\/a> et toute autre l\u00e9gislation applicable ;<\/li>\n\n\n\n<li>s&rsquo;assurer que la gestion technique centralis\u00e9e (GTC) du b\u00e2timent, ou les <a href=\"https:\/\/blog.infraspeak.com\/fr\/decret-bacs-batiments-tertiaires\/\">syst\u00e8mes d&rsquo;automatisation et de contr\u00f4le du b\u00e2timents (BACS)<\/a>, respectent les exigences stipul\u00e9es par la loi ;<\/li>\n\n\n\n<li>respecter les normes de sant\u00e9 et de s\u00e9curit\u00e9, notamment en ce qui concerne la pr\u00e9vention des maladies (par exemple la l\u00e9gionellose) et la <a href=\"https:\/\/infraspeak.com\/fr\/solutions\/cvc\" target=\"_blank\" rel=\"noreferrer noopener\">qualit\u00e9 de l&rsquo;air int\u00e9rieur (QAI)<\/a> ;<\/li>\n\n\n\n<li>garantir la confidentialit\u00e9 des donn\u00e9es, car les fournisseurs de FM doivent assurer la confidentialit\u00e9 de toutes les informations auxquelles ils ont acc\u00e8s ;<\/li>\n\n\n\n<li>en cas d&rsquo;accident, la d\u00e9monstration de la conformit\u00e9 de vos fournisseurs \u00e0 toutes les normes recommand\u00e9es emp\u00eache l&rsquo;assureur de rejeter la responsabilit\u00e9 sur votre entreprise.<\/li>\n<\/ul>\n\n\n\n<p>Ainsi, la conformit\u00e9 en mati\u00e8re de maintenance et de FM n&rsquo;am\u00e9liore pas seulement les performances de votre entreprise, elle vous permet \u00e9galement d&rsquo;\u00e9conomiser de l&rsquo;argent ! \u00c0 long terme, il ne fait aucun doute que le fait d&rsquo;avoir des fournisseurs conformes est tr\u00e8s b\u00e9n\u00e9fique pour votre entreprise. Mais attention : fixez toutes les normes \u00e0 respecter dans un accord de niveau de service (SLA) pour \u00e9viter les d\u00e9sagr\u00e9ments.<\/p>\n\n\n\n<p>En revanche, si vous \u00eates un prestataire de services, la d\u00e9monstration du respect des plans d&rsquo;entretien doit \u00eatre une priorit\u00e9. Vous devez toujours vous demander : \u00ab suis-je en train de respecter les plans d&rsquo;entretien ? Comment puis-je le prouver au client ? \u00bb Avec un <a href=\"https:\/\/infraspeak.com\/fr\/solutions\/logiciel-gmao\">logiciel GMAO<\/a> intelligent, les techniciens peuvent enregistrer facilement les informations et g\u00e9n\u00e9rer des rapports automatiques.\n\n<p>Pour optimiser cette d\u00e9marche de conformit\u00e9, un <a href=\"https:\/\/infraspeak.com\/fr\/plateforme\/logiciel-gestion-des-actifs\">logiciel gestion des actifs<\/a> devient indispensable. Il permet de centraliser toutes les informations relatives aux \u00e9quipements et de garantir une tra\u00e7abilit\u00e9 compl\u00e8te des interventions de maintenance.<\/p>\n\n\n\n<p>En revanche, si vous \u00eates un prestataire de services, la d\u00e9monstration du respect des plans d&rsquo;entretien doit \u00eatre une priorit\u00e9. Vous devez toujours vous demander : \u00ab\u00a0suis-je en train de respecter les plans d&rsquo;entretien ? Comment puis-je le prouver au client ?\u00a0\u00bb Avec un <a href=\"https:\/\/infraspeak.com\/fr\" target=\"_blank\" rel=\"noreferrer noopener\">logiciel de maintenance intelligent<\/a>, les techniciens peuvent enregistrer facilement les informations et g\u00e9n\u00e9rer des rapports automatiques.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Quels sont les domaines cl\u00e9s de la conformit\u00e9 dans la gestion des installations ?<\/h2>\n\n\n\n<p>Comme nous l&rsquo;avons expliqu\u00e9, la conformit\u00e9 s&rsquo;applique \u00e0 toute question relevant de la sph\u00e8re du FM. En tant que telle, elle peut inclure la gestion de la conformit\u00e9 des b\u00e2timents (qui concerne le cycle de vie du b\u00e2timent, par exemple le d\u00e9samiantage), les protocoles de s\u00e9curit\u00e9, la maintenance des syst\u00e8mes de chauffage, de ventilation et de climatisation, etc. Cependant, ils rel\u00e8vent presque toujours de ces 8 domaines :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>L\u00e9gislation (par exemple, l\u00e9gislation sur la qualit\u00e9 de l&rsquo;air) ;<\/li>\n\n\n\n<li>Exigences (par exemple, utilisation de mat\u00e9riaux approuv\u00e9s) ;<\/li>\n\n\n\n<li>R\u00e8gles (par exemple, utilisation d&rsquo;\u00e9quipements de protection individuelle) ;<\/li>\n\n\n\n<li>Normes (par exemple, normes ISO, normes OSHA) ;<\/li>\n\n\n\n<li>Politiques (par exemple, se conformer \u00e0 la politique environnementale de l&rsquo;entreprise) ;<\/li>\n\n\n\n<li>Transparence (par exemple, rapport au client) ;<\/li>\n\n\n\n<li>R\u00e9glementation (par exemple, effectuer des inspections p\u00e9riodiques) ;<\/li>\n\n\n\n<li>Gouvernance (par exemple, ne pas stipuler de code \u00e9thique).<\/li>\n<\/ul>\n\n\n\n<p>Ces derni\u00e8res ann\u00e9es, le d\u00e9fi de garantir la confidentialit\u00e9 des donn\u00e9es collect\u00e9es est \u00e9galement apparu. En 2021, une \u00e9tude de Honeywell a r\u00e9v\u00e9l\u00e9 que <a href=\"https:\/\/industrialcyber.co\/news\/over-a-quarter-of-facility-managers-faced-cyber-security-breaches-of-their-ot-systems\/\" target=\"_blank\" rel=\"noreferrer noopener\">27 % des gestionnaires d&rsquo;installations <\/a>ont rencontr\u00e9 des probl\u00e8mes de cybers\u00e9curit\u00e9, ce qui constitue une violation des droits en mati\u00e8re de<strong> protection des donn\u00e9es.<\/strong><\/p>\n\n\n\n<p>Ainsi, si vous \u00eates un fournisseur, vous devez vous assurer que votre logiciel est prot\u00e9g\u00e9. Si vous embauchez ou externalisez, vous devez confirmer que le fournisseur et les dispositifs IoT respectent le GDPR ou la <strong><a href=\"https:\/\/blog.infraspeak.com\/fr\/certification-iso-27001\/\">norme ISO 27001 (syst\u00e8mes de gestion de la s\u00e9curit\u00e9 de l&rsquo;information).<\/a><\/strong><\/p>\n\n<p>Au-del\u00e0 de la s\u00e9curit\u00e9 informatique, la gestion efficace des ressources mat\u00e9rielles avec un <a href=\"https:\/\/infraspeak.com\/fr\/solutions\/logiciel-gestion-stocks\">logiciel gestion des stocks<\/a> s&rsquo;av\u00e8re cruciale pour maintenir la conformit\u00e9 r\u00e9glementaire et \u00e9viter les ruptures d&rsquo;approvisionnement critiques.<\/p>\n\n\n\n<p>Outre la confidentialit\u00e9 des donn\u00e9es,<a href=\"https:\/\/www.jll.ca\/content\/dam\/jll-com\/documents\/pdf\/campaigns\/amer\/jll-am-ifm-compliance-standards-whitepaper.pdf\" target=\"_blank\" rel=\"noreferrer noopener\"> JLL <\/a>consid\u00e8re que les plus grands risques de non-conformit\u00e9 dans le facility management se concentrent sur les domaines suivants :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>S\u00e9curit\u00e9 (maintenir le fonctionnement des \u00e9quipements selon les normes) ;<\/li>\n\n\n\n<li>Main-d&rsquo;\u0153uvre (s&rsquo;assurer que tout le monde poss\u00e8de les bonnes connaissances) ;<\/li>\n\n\n\n<li><a href=\"https:\/\/infraspeak.com\/fr\/plateforme\/logiciel-gestion-fournisseurs\">Gestion des fournisseurs <\/a>(d&rsquo;un point de vue financier et \u00e9thique) ;<\/li>\n\n\n\n<li>Donn\u00e9es (d\u00e9montrer la conformit\u00e9 par le biais de rapports) ;<\/li>\n\n\n\n<li>Contrats (conserver toute la documentation juridique et les accords avec les fournisseurs) ;<\/li>\n\n\n\n<li>\u00c9thique (par exemple, assumer la responsabilit\u00e9 de ses erreurs, refuser les \u00ab\u00a0offres\u00a0\u00bb).<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Comment am\u00e9liorer la conformit\u00e9 dans la gestion des installations et la maintenance ?<\/h2>\n\n\n\n<p>Id\u00e9alement, <strong>le taux de conformit\u00e9 en mati\u00e8re de <a href=\"https:\/\/blog.infraspeak.com\/fr\/la-maintenance-preventive\/\">maintenance pr\u00e9ventive <\/a>est d&rsquo;environ 90 %.<\/strong> Si votre conformit\u00e9 est inf\u00e9rieure \u00e0 ce seuil, la premi\u00e8re \u00e9tape consiste \u00e0 d\u00e9tecter les non-conformit\u00e9s. Sur la plateforme Infraspeak, vous pouvez facilement trouver les non-conformit\u00e9s.<\/p>\n\n\n\n<p>Lorsque vous d\u00e9tectez une non-conformit\u00e9, la premi\u00e8re \u00e9tape consiste \u00e0 limiter les d\u00e9g\u00e2ts : c&rsquo;est la <a href=\"https:\/\/infraspeak.com\/fr\/plateforme\/maintenance-reactive\" target=\"_blank\" rel=\"noreferrer noopener\">maintenance curative.<\/a> Ce n&rsquo;est qu&rsquo;apr\u00e8s avoir trouv\u00e9 une solution \u2014 m\u00eame temporaire \u2014 que vous pouvez passer \u00e0 l&rsquo;\u00e9tape suivante. L&rsquo;application d&rsquo;une analyse des causes (par exemple, une simple analyse des 5 pourquoi) vous permet de trouver la source de la non-conformit\u00e9 et d&rsquo;\u00e9viter qu&rsquo;elle ne se reproduise.<\/p>\n\n\n\n<p>Notre conseil est de consid\u00e9rer la conformit\u00e9 de mani\u00e8re cyclique. Commencez par d\u00e9finir l&rsquo;\u00e9v\u00e9nement : quoi, qui, quand et o\u00f9 il a \u00e9chou\u00e9. Ensuite, examinez les indicateurs de performance et proc\u00e9dez \u00e0 une analyse jusqu&rsquo;\u00e0 ce que vous d\u00e9couvriez la cause. Essayez de corriger le probl\u00e8me \u00ab\u00a0\u00e0 la racine\u00a0\u00bb et continuez \u00e0 le surveiller au fil du temps. Et ainsi de suite, car le monde de la maintenance ne s&rsquo;arr\u00eate jamais.<\/p>\n\n\n\n<p>Vous souhaitez am\u00e9liorer la conformit\u00e9 de votre facility management ? Vous souhaitez offrir plus de transparence \u00e0 vos clients ? <strong><a href=\"https:\/\/infraspeak.com\/fr\/demo\">Planifiez une d\u00e9monstration<\/a> et voyez ce qu&rsquo;une plateforme intelligente de gestion de la maintenance peut faire pour vous.<\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"<p>La conformit\u00e9 dans la gestion des installations implique de se conformer \u00e0 un certain plan de travail, \u00e0 des r\u00e8gles de s\u00e9curit\u00e9, \u00e0 la l\u00e9gislation du pays ou aux normes ISO.<\/p>\n","protected":false},"author":54,"featured_media":15579,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"content-type":"","footnotes":"","_wp_rev_ctl_limit":""},"categories":[771],"tags":[],"class_list":["post-27964","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-maintenance"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - 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