{"id":12032,"date":"2022-05-22T16:16:39","date_gmt":"2022-05-22T16:16:39","guid":{"rendered":"https:\/\/blog.infraspeak.com\/?p=12032"},"modified":"2023-02-07T17:25:42","modified_gmt":"2023-02-07T17:25:42","slug":"addon-satisfaccion-del-cliente","status":"publish","type":"post","link":"https:\/\/blog.infraspeak.com\/es\/addon-satisfaccion-del-cliente\/","title":{"rendered":"Conoce la nueva funcionalidad de Satisfacci\u00f3n del Cliente de Infraspeak"},"content":{"rendered":"<div id=\"bsf_rt_marker\"><\/div><p><span style=\"font-weight: 400;\">Mantener a los clientes contentos es esencial para la longevidad de cualquier negocio. Un cliente satisfecho invierte m\u00e1s, es m\u00e1s leal y es un activo incomparable para ganar nuevos clientes; despu\u00e9s de todo, \u00bfqu\u00e9 publicidad es m\u00e1s efectiva que el boca a boca?<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">Con eso en mente, lanzamos la <\/span><b>funcionalidad <\/b><b>Satisfacci\u00f3n del cliente<\/b><span style=\"font-weight: 400;\">, una herramienta que permite ver tu negocio con nuevos ojos: los ojos de tus clientes.<\/span><\/p>\n<p>&nbsp;<\/p>\n<h2><b>Clientes satisfechos, negocio duradero<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">El principal objetivo de la Satisfacci\u00f3n del Cliente es ayudar a <\/span><b>preservar la continuidad de tu negocio<\/b><span style=\"font-weight: 400;\"> a trav\u00e9s de la satisfacci\u00f3n continua y la consecuente fidelidad de tus clientes.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">Esta nueva funcionalidad de Infraspeak permite:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Conocer el grado de satisfacci\u00f3n de tus clientes en relaci\u00f3n con los servicios que prestas;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Analizar el desempe\u00f1o de tu equipo y enfoque hacia los clientes;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Identificar fortalezas, debilidades y oportunidades para mejorar tus operaciones;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Dise\u00f1ar planes de acci\u00f3n ajustados y resolver problemas a tiempo.<\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">Adem\u00e1s, la<\/span><b> funcionalidad de satisfacci\u00f3n del cliente de Infraspeak <\/b><span style=\"font-weight: 400;\">es una valiosa ayuda a la hora de obtener certificados de calidad como la ISO 9001.<\/span><\/p>\n<p>&nbsp;<\/p>\n<h2><b>Recopilar. Analizar. Actuar.<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">Para mejorar y garantizar la satisfacci\u00f3n del cliente, se deben tener en cuenta algunos pasos importantes. Pero no te preocupes, la<\/span><b> herramienta de satisfacci\u00f3n del cliente de Infraspeak<\/b><span style=\"font-weight: 400;\"> se desarroll\u00f3 para ayudarte con todos ellos.<\/span><\/p>\n<h3><b>Recopilar valoraciones<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">A trav\u00e9s de<\/span><b> Infraspeak Direct\u2122<\/b><span style=\"font-weight: 400;\">, tus contactos pueden valorar, en una <\/span><b>escala del 1 a 5<\/b><span style=\"font-weight: 400;\">,\u00a0 y hasta comentar tus servicios, est\u00e9n asociados a \u00f3rdenes de trabajo y\/o a trabajos programados.\u00a0<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><img fetchpriority=\"high\" decoding=\"async\" class=\"alignnone wp-image-12094 size-full\" src=\"https:\/\/blog.infraspeak.com\/wp-content\/uploads\/2021\/12\/Satisfaccion_del_cliente.png\" alt=\"Satisfacci\u00f3n del cliente Infraspeak\" width=\"1000\" height=\"1230\" srcset=\"https:\/\/blog.infraspeak.com\/wp-content\/uploads\/2021\/12\/Satisfaccion_del_cliente.png 1000w, https:\/\/blog.infraspeak.com\/wp-content\/uploads\/2021\/12\/Satisfaccion_del_cliente-244x300.png 244w, https:\/\/blog.infraspeak.com\/wp-content\/uploads\/2021\/12\/Satisfaccion_del_cliente-768x945.png 768w, https:\/\/blog.infraspeak.com\/wp-content\/uploads\/2021\/12\/Satisfaccion_del_cliente-833x1024.png 833w\" sizes=\"(max-width: 1000px) 100vw, 1000px\" \/><\/p>\n<p>Tambi\u00e9n puedes recopilar opiniones por<strong> correo electr\u00f3nico<\/strong> a trav\u00e9s del email que se env\u00eda autom\u00e1ticamente con el informe de finalizaci\u00f3n del servicio. De este modo, aunque tus clientes a\u00fan no utilicen Infraspeak Direct\u2122, podr\u00e1n dar su opini\u00f3n.<br \/>\n\u00a1No tengas miedo de preguntar! En el peor de los casos, recibir\u00e1s una valoraci\u00f3n baja y, con ella, una oportunidad de mejora.<\/p>\n<p><span style=\"font-weight: 400;\">\u00a0<\/span><\/p>\n<h3><b>Analizar la informaci\u00f3n recopilada<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">Aqu\u00ed es donde surge el valor agregado de esta herramienta, ya que puedes obtener informaci\u00f3n valiosa sobre tus clientes, el desempe\u00f1o de tu equipo y tu negocio. La informaci\u00f3n recopilada es tratada y presentada de diferentes formas, para que puedas analizar todo de forma r\u00e1pida e intuitiva.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">En la tabla de eventos y aver\u00edas, ahora existe una nueva columna que te permite conocer r\u00e1pidamente la valoraci\u00f3n promedia de cada servicio. Y para saber m\u00e1s, s\u00f3lo tienes que abrir esa \u00f3rden de trabajo u ocurrencia y consultar la <\/span><b>secci\u00f3n de Satisfacci\u00f3n del Cliente.<\/b><\/p>\n<p>&nbsp;<\/p>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-12039\" src=\"https:\/\/blog.infraspeak.com\/wp-content\/uploads\/2021\/12\/rsz_1cs_failure_es.png\" alt=\"Satisfacci\u00f3n del Cliente Infraspeak\" width=\"1280\" height=\"760\" srcset=\"https:\/\/blog.infraspeak.com\/wp-content\/uploads\/2021\/12\/rsz_1cs_failure_es.png 1280w, https:\/\/blog.infraspeak.com\/wp-content\/uploads\/2021\/12\/rsz_1cs_failure_es-300x178.png 300w, https:\/\/blog.infraspeak.com\/wp-content\/uploads\/2021\/12\/rsz_1cs_failure_es-768x456.png 768w, https:\/\/blog.infraspeak.com\/wp-content\/uploads\/2021\/12\/rsz_1cs_failure_es-1024x608.png 1024w\" sizes=\"(max-width: 1280px) 100vw, 1280px\" \/><\/p>\n<p><span style=\"font-weight: 400;\">Si est\u00e1s buscando un an\u00e1lisis m\u00e1s completo, puedes consultar la<\/span><b> aplicaci\u00f3n An\u00e1lisis<\/b><span style=\"font-weight: 400;\">. All\u00ed, tendr\u00e1s acceso a varios gr\u00e1ficos con informaci\u00f3n personalizada: usa los filtros para ver la informaci\u00f3n que necesites, como prefieras.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">Al final, tambi\u00e9n puedes usar los<\/span><b> informes de clientes<\/b><span style=\"font-weight: 400;\"> para compartir comentarios con tu equipo o tus clientes.<\/span><\/p>\n<h3><b>Actuar<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">Despu\u00e9s de analizar la informaci\u00f3n e identificar los aspectos a mejorar, es importante actuar: implementar nuevos procesos, probar diferentes enfoques, formar equipos, entre otros.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Posteriormente, es importante comprender c\u00f3mo est\u00e1n evolucionando y si est\u00e1n funcionando.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">El <a href=\"https:\/\/blog.infraspeak.com\/es\/infraspeak-dashboard\/\">Dashboard de Infraspeak<\/a> es una forma simple y conveniente de monitorear activamente la evoluci\u00f3n de los indicadores de Satisfacci\u00f3n del Cliente. La comparaci\u00f3n autom\u00e1tica con el per\u00edodo anal\u00f3gico anterior te permite saber si est\u00e1s o no en el camino correcto, sin esfuerzo.<\/span><\/p>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-12045\" src=\"https:\/\/blog.infraspeak.com\/wp-content\/uploads\/2021\/12\/rsz_cs_dashboard_es.png\" alt=\"Satisfacci\u00f3n del Cliente Infraspeak\" width=\"1280\" height=\"970\" srcset=\"https:\/\/blog.infraspeak.com\/wp-content\/uploads\/2021\/12\/rsz_cs_dashboard_es.png 1280w, https:\/\/blog.infraspeak.com\/wp-content\/uploads\/2021\/12\/rsz_cs_dashboard_es-300x227.png 300w, https:\/\/blog.infraspeak.com\/wp-content\/uploads\/2021\/12\/rsz_cs_dashboard_es-768x582.png 768w, https:\/\/blog.infraspeak.com\/wp-content\/uploads\/2021\/12\/rsz_cs_dashboard_es-1024x776.png 1024w\" sizes=\"(max-width: 1280px) 100vw, 1280px\" \/><\/p>\n<p><span style=\"font-weight: 400;\">Todo lo que tienes que hacer es seleccionar la informaci\u00f3n que deseas rastrear y agregar ese marco a tu Tablero o \u201cDashboard\u201d.\u00a0<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><b>La <\/b><b>funcionalidad de Satisfacci\u00f3n del Cliente de Infraspeak<\/b><b> no es solo una herramienta para conocer el grado de satisfacci\u00f3n de tus clientes. Es un motor de mejora y longevidad para tu empresa.<\/b><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Mantener a los clientes contentos es esencial para la longevidad de cualquier negocio. Con eso en mente, lanzamos la funcionalidad Satisfacci\u00f3n del Cliente.<\/p>\n","protected":false},"author":54,"featured_media":12051,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"content-type":"","footnotes":"","_wp_rev_ctl_limit":""},"categories":[419],"tags":[],"class_list":["post-12032","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-plataforma"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Conoce la nueva funcionalidad de Satisfacci\u00f3n del Cliente de Infraspeak &#8226; Infraspeak Blog<\/title>\n<meta name=\"description\" content=\"Mantener a los clientes contentos es esencial para la longevidad de cualquier negocio. 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