When we talk about facility management, the role of the technical operations manager should always be highlighted. The technical operations manager leads the technical department and plans, coordinates and organises all technical processes. Therefore, the manager must ensure that all employees meet the technical requirements outlined for each project.
Without proper technical operations management, it’s safe to say that the company will struggle to achieve its goals and deadlines. The technical operations manager has to anticipate the needs of the company according to the scalability of the business. So, essentially, it’s about balancing technical and managerial knowledge.
What are the day-to-to tasks of a technical operations manager?
A technical operations is in charge of the technical department of the organisation. They are responsible for planning, coordinating and executing all technical components of a project. On a regular day, this means that they have to work with the entire technical team, from engineers to project managers, and sometimes with outsourcing companies or external clients as well.
Therefore, a technical operations manager should be a good communicator and motivator. The manager is expected to spend most days in the office analysing reports and supervising the development of each project. In dubious matters or in emergencies, the manager must be able to perform under pressure and provide a quick and effective response.
A link between computer science and management
Bearing in mind what we’ve just explained, it’s easy to understand why technical operations managers must master all the technical components of each project. However, let’s not forget their role within the company — as a member of senior management, they must strike a near perfect balance between technical knowledge and managerial skills.
As a department leader, the technical operations manager should be prepared to advise on potential improvements and anticipate future needs. In addition, it’s necessary to articulate the technical operations with those of other departments, while never losing track of the company’s business plan. It is for these reasons that many companies require training in computer science or information science combined with four to five years of experience in a leadership position.
Having explained what’s involved in technical operations management and what is expected of a manager, we will raise some questions for you to give them a little thought — Who is responsible for these activities in your company? Do you see how that person works under pressure and contributes to the growth of your business? Or, maybe, do you identify with these characteristics and feel prepared to take on this role?