Like other areas, Technical Assistance is constantly evolving and has undergone many changes over time. It is essential for both technicians and managers to reconsider work methods and to adapt them to new challenges. In this article, we have listed some of the main challenges associated with modernising Technical Assistance.
1. Managing large teams
Technical Assistance companies usually require a large team which can complicate the work of managers. One of the biggest challenges for managers is to plan an agenda that can effectively link the high number of technicians with the high number of clients in the company. For this reason, it is very important to ensure that everyone knows what they have to do, when they need to do it, where to go, what material is needed etc.
Using automation software such as Infraspeak, you can have all of your information centralised and readily accessible. As well as the organisation and distribution of tasks, all steps and timings of interventions can be recorded on the system’s platform.
Automated software means it is even possible to create automatic reports so that the manager can quickly move forward with processes (for example with billing) without having to wait for the technician to complete the report at the end of the day or even the week. In addition to optimising the speed of operations, it prevents technicians from forgetting to record all their actions and details of the intervention.
2. Monitor the evolution of equipment
Hotel and technical equipment has become increasingly modern and specific. All assets now require maintenance from fully qualified technicians who have direct and easy access to all existing information on them. The solution can be the availability of an aggregator platform whereby managers can upload all the information which is them automatically available for technical consultation.
Additionally, it is very important to have a trained and well-organised team to optimise time and money spent on work tasks.
3. Maintain interest in the area
Technical Assistance is work that, on the surface, seems monotonous, time-consuming and full of numerous logistical obstacles. For this reason, it is essential to modernise the area in order to show the new generations that it can be far more interesting and dynamic. Technical Assistance needs to become a more pleasant, easy-to manage and intuitive work space and harnessing technology for benefit is going to be crucial for this.
4. Energy efficiency and sustainability
Equipment that is not monitored throughout its life cycle tends to degrade more easily. Among the different failures or malfunctions, we can deal with water losses, electric currents and others that have a negative impact on the environment.
Sustainable practices are increasingly important and welcome in any area, and Technical Assistance is no exception. Preventive Maintenance, carried out with the support of automation software, promotes these values and should be adopted wherever possible. Regular equipment monitoring helps prevent unexpected large-scale failures which can have an overwhelming impact on the environment.
Talk to us and find out how to respond to the main challenges of modernisation of Technical Assistance.