Maintenance management is an ever-evolving industry, with technological advances constantly being introduced into the field and more agility, speed, and practicality being demanded of the maintenance teams.
The mobile nature of a CMMS with an integrated mobile app is key. Being able to use everyday tools such as smartphones or tablets allows staff to have much faster access to information that they need for their daily work, from anywhere in workspace.
Here’s why a mobile CMMS app is extremely beneficial to maintenance teams and, in particular, to technicians:
1. A faster reaction time
A mobile app will contribute to reducing the reaction time of your maintenance team. This starts with failure reporting. A manager or technician with an app on their smartphone can instantly register new equipment failures and associate them with the equipment which will be listed on the system.
This reporting usually uses barcodes, QR codes or even NFC tags which identify every piece of equipment which technicians can engage with using the phone’s camera or NFC hardware.
Another improvement is the time it takes to receive a notification. There’s now no need for calls, emails or even physical searches for a specific technician to handle a failure that has shown up. Assuming the designated technician has the app installed on their smartphone. They will be automatically notified about the failure and its details.
With some CMMS, the technician won’t even need to open the app to see a new failure – they’ll immediately receive a push notification on their home screen. Sophisticated, isn’t it?
2. Centralised information
Maintenance need to know their work schedules, pending failures to solve at the beginning of everyday. There are two options that are available for accessing this information. Either a disjointed mess of spreadsheets, files and printed sheets of paper… or an app downloaded directly to your mobile phone.
A mobile CMMS app will not only make all of this information accessible to technicians in one convenient place, but it will also provide an internal messaging system that allows technicians to communicate directly with managers and one another.
3. Faster access to equipment information
When the barcodes, QR codes or NFC tags in equipment are read by a technician using a mobile app, it can provide them with all information they need about the equipment, including technical sheets, instruction manuals, intervention history, associated documents etc.
Performing maintenance routines is made much easier with an app, as well as keeping complete and accurate records on assets and interventions
4. Real-time information update
For companies without a CMMS, it’s not uncommon for technicians to update a spreadsheet at the end of the day, reporting on the tasks that they’ve made until then.
But have you ever thought that (1) the quality of the information provided might be compromised due to the time that has passed between the intervention and the report; and that (2) in terms of decision-making, it can be harmful for the manager to not to be able to see the progress that’s being made until the end of the day or even the next day?
A technician with a CMMS app on their smartphone can easily log all activity throughout the day and communicate to the manager all the work that they’re doing. Additionally, the fact that information is updated in real-time will help the manager have a much better overview of the progress of operations and the performance of each technician.
5. Adding multimedia files
They say that a picture is worth a thousand words. We say that a video might very well be worth a thousand pictures! Having multimedia files, namely photos, videos or instruction manuals associated with equipment or failures reported in your CMMS can better illustrate what the problems are and help to avoid easily misunderstood verbal explanations.
All of this can be added directly from the technician’s or manager’s smartphone using a CMMS app. The files will be stored on the system and will be easily accessible by managers or other technicians.
Many common problems with maintenance teams can be efficiently solved by having a CMMS that offers mobile applications.