Facility management field is as challenging as it is diverse. For this reason, facility managers need to have a varied and wide skill set to be able to overcome these obstacles.
Below, we have compiled a list of the most important skills (in no particular order) that all FM managers should have.
1. IT skills
Every year, a facility manager’s job is increasingly dependent on technology. Computerised management and progressively more complicated maintenance systems are now crucial parts of their everyday toolkit, and have shifted from complementary skills to outright necessities!
It is therefore important that you are well acquainted with this kind of technology. You don’t need to be an expert, however, if truth be told, the more proficiency you have IT, the more valuable you’ll be for your employer.
Good communication and interpersonal skills are crucial for maintaining a good workflow and is, perhaps, one of the most important aspects on this list. A good manager will make the effort both to be understood and to understand others.
Part of your role is to develop positive relationships with your colleagues and to encourage them to feel invested both in strengthening their own connections with you and others, and in achieving the goals of the company. Take the time to analyse the way you address your colleagues, and consider whether it truly is the best it could be.
3. Legal knowledge
Given that a big part of a Facility Manager’s job is to ensure compliance with government regulations, as well as security, health, and environmental standards, it is crucial that you yourself can understand them and the impact that they have on the facilities you manage.
It’s not surprising that one of the most important soft skills for a facility manager is leadership. As an FM, you need to set goals and make sure that the members of your team are following your instructions properly.
You’ll need to motivate them, monitor their performance and evaluate the results they create.
5. Analytical skills
Financial planning. Budgeting. Reviewing metrics such as the total downtime of equipment etc. A significant part of the job of an FM involves crunching numbers and problem-solving, so having a critical and analytical mindset is truly important for the position. There will be problems, and you will be the one responsible for solving them.